Updated: July 19, 2018

Creation Entertainment presents

XTRAORDINARY 25

A 25th Anniversary Salute

 
Saturday and Sunday
November 17-18, 2018

Meadowlands Exposition Center
355 Plaza Drive
Secaucus, NJ 07094





PLEASE READ THIS PAGE COMPLETELY BEFORE ORDERING ANY TICKETS.
Be sure of which day a guest is doing photo ops/autographs before purchasing your admission tickets.

Please note that tickets are delivered to you via email in PDF format which you should print out and bring with you to convention registration. Most customers receive their PDF tickets within 3-5 business days of having placed their order.

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#Xtraordinary25


It was 25 years ago when creator Chris Carter premiered his iconic TV series The X-Files and started a pop-culture phenomenon that inspired a generation of alien enthusiasts and conspiracy theorists around the globe.

When it first aired in 1993, the show focused on special FBI agents Fox Mulder and Dana Scully, who investigated mind-bending cases, known as “X-Files.” While Mulder was always convinced of some sort of government -- or otherwise nefarious -- conspiracy, Scully was the more level-headed partner as they encountered the unexplained and sought to find the truth. The X-Files launched the careers of David Duchovny and Gillian Anderson and now stands as one of the longest running genre TV shows in history.

We are beyond thrilled to bring you this extra special one-time event -- XTRAORDINARY25: A 25TH ANNIVERSARY SALUTE – where we will celebrate this phenomenal show!

The best part is star DAVID DUCHOVNY will be joining us at the convention, along with many other great stars from The X-Files universe, such as “Smoking Man” and “The Lone Gunmen.” We guarantee you a seat to see all the guests IN PERSON for two days full of exhilaration, music and fun! No camping out or hoping to catch a glimpse – this is the real deal.

XTRAORDINARY25: A 25TH ANNIVERSARY SALUTE will truly be an X-Files fan’s dream come true and a once-in-a-lifetime experience! Scroll through all the details below so you won’t miss all the awesome ways you can join us in November!


FOR UPDATES ON TICKETS AND MORE, SIGN UP FOR OUR X-FILES EMAIL LIST, SO WE CAN KEEP YOU POSTED.






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Celebrity Guests

Be sure of which day a guest is doing photo ops/autographs before purchasing your admission tickets.

David Duchovny

Fox MULDER

Appearing Saturday

Appearing Saturday

Dean Haglund

Richard "Ringo" Langly

Host for the weekend, appearing Saturday and Sunday

Appearing Saturday and Saturday

Mitch Pileggi

Walter Skinner

Appearing Saturday and Sunday

Appearing Saturday and Sunday

Tom Braidwood

Melvin Frohike

Appearing Saturday and Sunday.

Appearing Saturday and Sunday.

Bruce Harwood

John Fitzgerald Byers

Appearing Saturday and Sunday.

Appearing Saturday and Sunday.

William B. Davis

Smoking Man

Appearing Saturday and Sunday.

Appearing Saturday and Sunday.

Nicholas Lea

Alex Krycek

Appearing Saturday and Sunday.

Appearing Saturday and Sunday.


Click here to view the FAQ and learn everything you need to know to have the best experience!


In general, questions for our celebrities are taken from the audience at microphones in the front of the audience area. Yelling of questions from the audience is disruptive and rude to everyone present and may result in being asked to leave the theatre and convention. We ask that everyone respect their fellow attendees. 

Convention Events

Concert featuring David Duchovny


In a truly one-of-a-kind experience, we are so excited to feature DAVID DUCHOVNY and his band for our SATURDAY NIGHT SPECIAL CONCERT! David will be performing an amazing LIVE concert on Saturday night, only for Xtraordinary25 fans, and it is something you DO NOT want to miss!

Along with his distinguished career as an actor, writer and director, David is also an accomplished musician. In 2015, he released his debut album, titled Hell Or Highwater, and earlier this year, Duchovny released his second full-length album, Every Third Thought.

This amazing concert is included in our Gold, Silver and Copper packages, and package holders can keep their same seats. Don’t worry, though, if you don’t have a package! You can also purchase tickets separately below.

As with our other genre conventions, the Saturday Night Concert is often a true highlight, but watching David and his band perform will be something you’ll never forget. We are SO ready to rock with them!

$80

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The SATURDAY NIGHT X CONCERT ticket does not include admission to the convention, and you do not need a convention ticket to attend the concert. If you choose to stand in line early to be up front at one of the limited in size dance areas you may only hold one additional place up until the doors open. Once the doors open and if your companion is not there, there is no guarantee there will be room left in the dance areas. The dance areas are on a first come, first served basis. When filled, kindly take a seat (in your reserved seat, or in the general admission area if you do not have one of our reserved seating packages). Thank you!

MC Header


MC Dean Haglund
MASTER OF CEREMONIES FOR XTRAORDINARY25: DEAN HAGLUND


Better known as Richard "Ringo" Langly, one of the Lone Gunman trio, we are so lucky to have Dean host the Xtraordinary25 weekend, who will most assuredly make it an unforgettable experience!

Along with playing Ringo, Dean is also a stand-up comedian and a master of improv and theater sports, so you can look forward to his humor and charm as he hosts both days.

cosplay contest


As fans of The X-Files, do you want to dress as your favorite characters and win prizes at the same time? Here’s your chance! Show us your creative talents by entering our famous Cosplay Contest! Held on SATURDAY, come dressed as any X-Files character (or create your own) and compete for the audience's applause to win great prizes! Who wouldn't want a nifty Gift Certificate good for Creation merchandise and the adoration of the audience?

Note: Gift certificate are good for one year from the date of the event towards Creation Merchandise Only, and excludes convention, autograph and photo-op tickets.


Click here to view the FAQ and learn everything you need to know to have the best experience!

 

Vendors Area


Our vendor area is overflowing with products to offer attendees! You can expect to find headshots of our actors, exclusive tour t-shirts and apparel, journals, jewelry, mugs and glassware, banners and posters, books and magazines, autographed items, and a lot more!

Our vendor area is small compared to a massive Comic-Con type event that covers many properties. Our conventions provide a more personal experience, and that extends into the vendor area, to give the fans (and celebrities) a more rewarding show.

You won't have to wade through seas of merch you aren't interested in just to find the gold because we bring only the best!


Become a vendor

If you are interested in being a vendor please link over to:
www.creationent.com/dealers.htm


Yes/No Trivia


Think you know all the details and classic X-Files moments? Prove it in our famous Yes/No Trivia Competition! Be one of 90 chosen fans to play one of three rounds and who knows, you could be the last person standing!

Prove that you are a true trivia master and win our gift certificates to enjoy and spend! This event is generally, though not always, held the first day of the convention.


Parental Advisory

PLEASE NOTE THAT THESE CONVENTIONS ARE INTENDED FOR ADULTS IN TERMS OF SOME OF THE ON-STAGE APPEARANCES OF OUR GUESTS WHICH OFTEN INCLUDE SOMEWHAT OFF-COLOR HUMOR AND/OR PROFANITY. CHILDREN ARE WELCOME IF ACCOMPANIED BY AN ADULT WHO IS AWARE OF THE CONTENT OF SOME OF THE STAGE MATERIAL.

Click here to view the FAQ and learn everything you need to know to have the best experience!

ADDITIONAL EVENTS AND ATTRACTIONS TO BE ANNOUNCED!
For updates on events, guests and tickets join our
Xtraordinay25:A 25th Anniversary Salute to the X-Files Convention email list.

Convention Tickets

Bring all your printed tickets


Please make sure to bring ALL your printed out tickets to the convention as we can not replace any tickets forgotten or lost. This holds true for all ticket-buyers domestic and outside of The United States as we no longer have a will-call or hold ticket desk. Our convention sites generally have a business office where you can print out your tickets if you have left them home by mistake. Once you present your ticket(s) at registration, photo op areas, or autograph sessions they will be scanned for legitimacy and one-time use only. Thanks! 

Customer Support E-Mail: ANY problem you have please write to us at: customer.service@creationent.com and we'll look into it and get right back to you. Thanks! 

NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission Ticket in order to use the Photo Op and Autograph tickets. Please buy an Admission ticket as soon as you can as we can never guarantee Admission tickets won't sell out before the show. Join our Free Email list to get updates on ticket availability.


Tickets are delivered to you via e-mail in PDF format


*Please note that tickets are delivered to you via e-mail in PDF format which you should print out and bring with you to convention registration. Most customers receive their PDF tickets within 3-5 business days of having placed their order. All Convention tickets have a $8.50 shipping/handling fee charged per ticket ordered. This applies to all online, phone, fax and mail orders. 

ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS; these must be purchased separately below or at the convention (if not sold out). Thanks!

HOTEL ACCOMMODATIONS ARE NOT INCLUDED. Hotel rooms may be reserved as indicated towards the bottom of this page.

Gold Package


Gold Weekend is our most comprehensive and coveted admission ticket package! Click the items below for more information and find out what you get when you "Go Gold":

1. Reserved Seats

Reserve your actual seat in our main theater for both days of the convention! Gold Package Holders choose their seats before anyone else, ensuring the best views in the house. This seat is yours for the whole weekend, and not even pesky aliens can take it from you (but they will try).

2. Select Autographs

You get great in-person autographs (you provide the item to be signed) from David Duchovny, William B. Davis, and Nicholas Lea! This list is tentative and subject to change.

3. Priority Lines

You are in the most select rows for all autograph signings included in this package!  Now you'll spend less time in line, and more time enjoying the show. We call autographs included in this package row by row, so Gold definitely does have its benefits!

4. Priority Pre-registration

Gold gives you priority registration before any other guests! Get first dibs on exclusive merchandise and any remaining autograph or photo op tickets! Pre-registration takes place the night before the convention starts and while it’s not mandatory, it is a convenience that can help make your weekend be as smooth as possible.

5. Collectible Credentials

Gold Patrons receive a special collectible badge and wristband! These keepsakes will make sure you never forget your amazing weekend.

6. Exclusive Saturday Panel

David Duchovny, Mitch Pileggi and William B. Davis will participate in a special panel on SATURDAY, just for Gold ticket package holders! This is a chance for the audience to ask questions and interact with the stars in a more intimate setting. This panel is in addition to their regularly scheduled appearances.

7. Admission to the Saturday Night X Concert!

We are beyond thrilled to feature DAVID DUCHOVNY and his band, who will be performing an amazing LIVE concert on Saturday night for Xtraordinary25 fans! Keep your same exact seat you had throughout the day and settle in for a jammin’ concert-going experience!

8. Admission to the Vendors Room

Our vendor area is filled with products and great merchandise that we know you'll like! 

EARLY BIRD PRICING! Prices will raise before the convention, so go GOLD now!
$540

FIRST ROW SEATING: $1200


ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS and only those autographs listed above in the Gold Autographs description. These must be purchased separately below or at the convention (if not sold out). Thanks!


*Please note that if you have autographs as part of your ticket package benefits you will need to have something for the celebrities to sign. They will sign almost anything you bring from home and there is a wide assortment of photos and other collectibles on sale at the convention. Items that are deemed inappropriate will not be allowed to be presented at the autograph table.


BUY TICKETS
Ticket ordering information


*Additional ticket packages including:
Silver Weekend Packages (where applicable)
Copper Weekend Packages
General Admission Weekend Packages
Preferred Single-Day
General Admission Single-Day will be available as we get closer to the convention.

Please be on our FREE EMAIL LIST so you are advised of new ticket option launches! We will, to the best of our ability, send out an announcement each time a new ticket bracket becomes available. But checking the website frequently is recommended as well. Thanks!


Click here to view the FAQ and learn everything you need to know to have the best experience!

Giving Gifts to Celebrities

We know that many fans like to give gifts to our celebrity guests and we feel this is a lovely gesture. However, it's impossible to accommodate the large amounts of gifts and we do not have an adequate system to accept them at the many different venues. Please refrain from bringing gifts to the convention.

Autographs


Having the chance to get an in-person autograph from some of the Xtraordinary25 stars is an exciting experience, and we've worked hard to bring it to you!

There will be tons of great photographs and other collectibles available at the convention that are perfect for signing*, or bring something from home, but make sure it’s appropriate! Have more than one thing you want signed? Purchase multiple tickets and get all your autographs at once! 

Autograph tickets DO NOT include admission to the convention. You must have an admission ticket for the convention on the day of your autograph session to redeem autograph tickets. Also, please note that personal photography is NOT ALLOWED at any autograph or photo op session. 

EARLY BIRD PRICING: AUTOGRAPH AND PHOTO OP TICKETS CAN BE RAISED AT ANY TIME, PLEASE ORDER EARLY. Thanks!


DAVID DUCHOVNY Fox Mulder $100 (Saturday)

DEAN HAGLUND Host/Langly $30 (Saturday and Sunday)

MITCH PILEGGI Walter Skinner $50 (Saturday and Sunday)

TOM BRAIDWOOD Melvin Frohike $30 (Saturday and Sunday)

BRUCE HARWOOD John Fitzgerald Byers $30 (Saturday and Sunday)

WILLIAM B. DAVIS Smoking Man $40 (Saturday and Sunday)

NICHOLAS LEA Alex Krycek $40 (Saturday and Sunday)

 

*Patrons must bring an item for celebrities to sign. You can bring something from home or purchase a photo or other collectible in the Vendors room. Items that are deemed inappropriate by Creation will not be allowed to be presented at the autograph tables.

BUY TICKETS
Ticket ordering information


Click here to view the FAQ and learn everything you need to know to have the best experience!

Photo ops


Make a memory you'll never forget! Your photo will be taken by Creation's magical, talented staff photographers! They take incredible pictures, make the stars comfortable, and are generally beloved by all.

Photo Op tickets DO NOT include admission to the convention and are NEVER INCLUDED IN ANY TICKET PACKAGES. You must purchase photo ops separately AND have an admission ticket for the convention to enter the photo op areas. 

Your ONE photo op ticket can include up to TWO fans (1 photo op tix = 2 fans). TWO photo op tickets can include FOUR fans in a photo (2 photo op tix = 4 fans). We cannot, however, accommodate over FOUR fans in any one photo op. Also, please note that personal photography is NOT ALLOWED at any autograph or photo op session. Photo prints and jpegs of your photo ops may be used for personal use only. 

EARLY BIRD PRICING: AUTOGRAPH AND PHOTO OP TICKETS CAN BE RAISED AT ANY TIME, PLEASE ORDER EARLY. Thanks!


DAVID DUCHOVNY Fox Mulder $120 (Saturday)

DEAN HAGLUND Langly $40 (Saturday and Sunday)

MITCH PILEGGI Walter Skinner $50 (Saturday and Sunday)

TOM BRAIDWOOD Melvin Frohike $40 (Saturday and Sunday)

BRUCE HARWOOD John Fitzgerald Byers $40 (Saturday and Sunday)

WILLIAM B. DAVIS Smoking Man $50 (Saturday and Sunday)

NICHOLAS LEA Alex Krycek $50 (Saturday and Sunday)



GROUP PHOTO OPS: These are ultra-cool, check it out!
Two customers can be in these photo ops for the price of one photo op ticket.

DAVID DUCHOVNY and MITCH PILEGGI: $170 (Saturday)

DAVID DUCHOVNY and WILLIAM B. DAVIS: $170 (Saturday)

DAVID DUCHOVNY and NICHOLAS LEA: $170 (Saturday)

“THE LONE GUNMEN” DEAN HAGLUND, TOM BRAIDWOOD AND BRUCE HARWOOD: $120 (Saturday and Sunday)

WILLIAM B. DAVIS and NICHOLAS LEA: $100 (Saturday and Sunday)

NEW! MITCH PILEGGI and NICHOLAS LEA: $100 (Saturday and Sunday)


BUY TICKETS
Ticket ordering information


If you'd like to see how much fans enjoy our our photo ops, click here!

If you have more questions about photo ops, click here for our Photo Op FAQ!


Click here to view the FAQ and learn everything you need to know to have the best experience!

UPDATED JPEG ORDERING INFORMATION CLICK FOR DETAILS!

Concierge


TuxedoEXCLUSIVE CONCIERGE SERVICE 

Ever dreamed of having an exclusive concierge assigned to you, and only you, at your favorite Creation Convention? Our Concierges know the rules inside and out, and use that knowledge to get you in line with the VIPs! Not only that, they also help you keep track of every event, signing and photo op, so you won’t miss a thing. 

If you're interested in this premium service, write to: concierge@creationent.com for more info. Thank you.

Hotel Info

Book your stay at our beautiful partner hotel and mere steps from the Meadowlands Expo Center, the Embassy Suites Meadowlands, and turn your convention trip into a full-fledged holiday in lovely Secaucus, New Jersey. The hotel offers exclusive low rates for anyone attending the Xtraordinary25 event!

Embassy Suites Meadowlands
455 Plaza Drive, 
Secaucus, NJ 07094 

Flat Rate: $169.00 Single/King, $199.00 Double/Double
Complimentary Parking, Full cooked-to-order Breakfast served in the atrium each morning, and Complimentary Evening Reception daily from 5:30pm-7:30pm with complimentary snacks and 1 drink per person, per day. 

To reserve your hotel room at the Embassy Suites by Hilton, in Secaucus, please visit the website or call (201) 809-4120, and use the below codes for the rates:

Group Name: X FILES NJ
Group Code: XFA

BOOK ONLINE

Schedule


Creation Entertainment is going green by joining forces with Fan Guru (formerly Cosmunity)! Make sure to download the Fan Guru app and you will be able to customize your own schedule for any con weekend you are attending. Fan Guru will have the schedule uploaded on their app after the schedule is posted onto Creation’s website.

Download the app now!




The show schedule is finalized the week of the convention to accommodate flight itineraries and filming schedules of our celebrities. Convention activities usually start around 10:00 a.m. but may begin earlier depending on schedules. Stage programming also usually ends around 6:00 p.m. or 7:00 p.m. and some autograph sessions begin after stage programming is complete for the day. This can run until 10:00 p.m. so PLEASE PLAN ACCORDINGLY! Signings start later on Sundays, so we recommend that you plan to stay late or stay overnight. The final schedule is always posted one day PRIOR TO THE CONVENTION on either WEDNESDAY (for our three-day conventions) or THURSDAY (for our two-day conventions).

Our best advice is to plan for these time variabilities and check the schedule as soon as it is available.

All guests and scheduling are tentative and subject to change.

ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE.

Unlike other genre conventions, Creation Entertainment has a strict policy to not "oversell" tickets. Every attendee, no matter what ticket they purchase, will have a seat in the main auditorium to see the major guests and join the main events! We believe in a more personal convention for fans, by fans, that leaves you with memories that last a lifetime!


Creation Entertainment has the right to refuse service to anyone who interferes with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, patrons lacking adequate hygiene and inconsideration to others. Refusal of service shall never be based on race or color, National origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, Veteran or Military status, marital status, sexual orientation or gender identity, medical condition, political affiliations or activities, or status as a victim of domestic violence, assault or stalking. If you have any issues with anyone, please ask to speak to Adam, Gary or Stephanie immediately. One or more of them is available at each of our conventions and they can be reached through registration or by the convention MC/Host.

 

What you should know...

Customer Support E-Mail: ANY problem you have please write to us at: customer.service@creationent.com and we'll look into it and get right back to you. Thanks!

 Regarding the issue of alcoholic beverages at the convention: we do not allow alcohol to be present in our function rooms including the main theatre. This includes daily panel events and any night events. We kindly ask, for the evening event(s), you do not bring bags unless necessary. Water stations will be available in the room and, for those that have special medical needs, you can discreetly discuss those with security before entering and we will do bag checks. We regret that we've had to take this measure, but we must protect our audience and celebrities and we’ve been advised that this is a necessity. We retain the right not to allow entrance into any of the events to anyone who shows up appearing intoxicated. 

ADA Rules on service animals: This event welcomes service animals as per The ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event.

For those attending our conventions and making travel plans: please know that the majority of guests that appear on stage do so usually in the later part of the day (although that is sometimes different for actors working on a current series). Sometimes autographing runs into the evening or later when guests appear late in the day. Because we have to wait for guests to give us their flight information we cannot tell you in advance when these autograph sessions will occur until the convention schedule is posted at this website a few days before the event. For those out of towners that want to guarantee autographs of stars appearing on Sunday we do suggest staying over or planning a later leaving time. 

PLEASE BE CAREFUL! We do suggest buying tickets only from the original source: through this website. Because all tickets are scanned for use at the convention we can ONLY allow the first person in using each singular ticket. Autograph and photo op tickets are also scanned for one time use. WE’VE NOTICED A PICKUP IN BOGUS TICKETS and well-meaning fans being ripped off by those that have just resold copied tickets. 

Flashes occur from phone and cameras often during stage presentations. If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees please keep flash photography to a minimum and try to learn how to get the best pictures in different lighting situations. Generally flash is not the best way to take photos at the convention. We will attempt to have a more detailed note page of getting the best pictures at conventions available soon.

ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as can a personal conflict. Our events will take place whether a specific guest cancels or not (we always try to book replacements) and therefore we can not issue admission ticket or ticket package refunds if a particular guest does not fulfill their appearance contract. Of course we will always refund separately purchased photo ops and autograph tickets for a guest if they cancel.

PHOTO TAKING POLICY AT THIS CONVENTION We know that taking photos makes the convention even more fun and we thought it would be a good idea to share our photo taking policies for you before you arrive at the convention so you can prepare. In the auditorium, photo taking is encouraged, but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to fire marshall regulations everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during the photo ops. Only those people who have autograph tickets may come up to get autographs.

Extra Info

The vast majority of our guest celebrities take questions from the audience during their on-stage time. Therefore it is incumbent upon those that ask questions to make them ones that allow our mutual shared time with the celebrities to be enjoyable, interesting and entertaining for all (including the guest). Asking for hugs, telling stars we love them (we all do, that's why we're here), giving gifts, getting into long personal stories, or worse, is not acceptable for this format and, in fact, is quite self-centered when you are in essence "representing" all of fandom to a celebrity. Join us in trying to make this convention the best entertainment for everyone!

In the event of convention cancellations or date changes Creation Entertainment is not responsible for patrons' costs involving travel or hotel accommodations or any other non convention ticket expenses.

Advance ticket sales are generally turned off early to mid-week of the week of the events. Tickets, if they are not sold out, are sold at the convention of course.

We are not responsible for orders that are rejected during processing that may be due to customer errors (usually caused because the customer does not complete the entire ordering process to the very end), credit card failures (usually caused when there is not enough funds in an account or the credit card company rejects the charge for any number of reasons including out of state ordering or unfamiliar ordering to the customers’ general pattern), or system errors during transmission of the order.

Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Check back frequently for updates.

NOTE: ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE. ABSOLUTELY NO AUDIO OR VIDEOTAPING ALLOWED AT ANY CONVENTION. Still photography is for personal use only - public dissemination and commercial use strictly prohibited.

By attending Creation events you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities.

All ticket prices are subject to change, please order as early as possible.

In the unlikely event of a cancellation of the convention, or a date change, Creation Entertainment is not responsible for refunding airfare or any other costs other than the payments made directly to Creation Entertainment for ticketing. Also in the unlikely event, due to weather, transit issues or last minute illness or other reason given by celebrity, an advertised guest does not make their appearance at the convention, Creation Entertainment is not responsible for any refunds other than separate specific to the guest autograph tickets or photo op tickets. In the extremely rare chance that a guest does not finish his or her autographs or photo ops (which has only happened in a hand full of cases over 40 plus years, always due to something out of our control) Creation Entertainment will only be responsible for the refund of the separate autograph or photo op ticket.