Once Upon A Time Offical Convention - Chicago(Schaumburg), IL
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the creation entertainment difference

Unlike so many other genre conventions, Creation Entertainment has a strict company policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of ticket they purchase, will have a seat in the main auditorium where the major guests appear and events take place. Nothing upsets us more than hearing about other conventions that sell tickets to patrons and then those very same patrons have to wait on additional lines inside the facility to get into (or sometimes not!) the main theatre. An important Creation Entertainment difference we want you to know about!

The Creation difference extends to our 40 years experience in running fan conventions. In the last few years we've seen promoter after promoter fail taking hard earned ticket money down with them. Inexperienced promoters, often first-timers, use celebrity images and names to get ticket money which they use to hopefully pay their expenses. When that fails they've already gone through "your" ticket money and they collapse leaving no recourse for ticket holders. They say "buyer beware" but this has happened in other conventions and we really feel for those great fans who have lost their ticket money and upset travel plans.

**All Convention tickets have a $7.75 shipping/handling fee charged per ticket ordered. This applies to all online, phone, fax and mail orders.

***Attention Attendees: Do not purchase Creation Tickets from scalpers or anyone trying to offer tickets as you arrive at our convention locations. Each ticket is checked for authenticity at the door with a scanner and we cannot let you in if your ticket is counterfeit (which has happened recently). Each ticket once scanned makes any and all copies of that same one of a kind scan void and we can only let the first person in with it. Please only buy your tickets only from Creation in advance or at the door, we seen too many nice folks lose their hard earned money this way and be turned away. Thanks, we appreciate your support!

Please email our volunteer coordinator:
and let us know which convention you would like to volunteer.
PLEASE NOTE: You must be 21 years old or over to volunteer.

We really appreciate your help in publicizing this event on-line. Grab our banners to put on your site!

ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as can a personal conflict. Our events will take place whether a specific guest cancels or not (we always try to book replacements) and therefore we cannot issue admission ticket or ticket package refunds if a particular guest does not fulfill their appearance contract. Of course we will always refund separately purchased photo ops and autograph tickets for a guest if they cancel.

We know that taking photos makes the convention even more fun and we thought it would be a good idea to share our photo taking policies for you before you arrive at the convention so you can prepare. In the auditorium, photo taking is encouraged, but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to fire marshall regulations everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during the photo ops. Only those people who have autograph tickets may come up to get autographs. Thank you for understanding the need to have these few rules so everyone is safe and has fun.

The vast majority of our guest celebrities take questions from the audience during their on-stage time. Therefore it is incumbent upon those that ask questions to make them ones that allow our mutual shared time with the celebrities to be enjoyable, interesting and entertaining for all (including the guest). Asking for hugs, telling stars we love them (we all do, that's why we're here), giving gifts, getting into long personal stories, or worse, is not acceptable for this format and, in fact, is quite self-centered when you are in essence "representing" all of fandom to a celebrity. Join us in trying to make this convention the best entertainment for everyone!

In the event of convention cancellations or date changes Creation Entertainment is not responsible for patrons' costs involving travel or hotel accommodations or any other non convention ticket expenses.

Advance ticket sales are generally turned off early to mid-week of the week of the events. Tickets, if they are not sold out, are sold at the convention of course.

Creation celebrates our many years of Convention Memories

Issac Asimov
Here's a pic of the legendary sci-fi author/genius Isaac Asimov, a frequent visitor to our early conventions and quite a character as well! It is amazing that we got to work with him after reading so many of his books.

Young Hercules Ryan Gosling
From the "you never know" category, here in the middle is "Young Hercules" at our Official Hercules/Xena Convention (pictured with his co-stars from that short lived series). He's better known by his real name today: Ryan Gosling, an incredible actor doing wonderful work in feature films.

Karl Urban, Kevin Smith and Danielle Cormack
Back in the heyday of Xena popularity we had the pleasure of meeting some of New Zealand's top talents as they often guested on the series which was filmed in that beautiful country. Left to right: Karl Urban who went onto major stardom as Star Trek's new Dr. McCoy, Kevin Smith, one of our all-time favorite guests, on the verge of international fame when he was killed in a tragic accident, and Danielle Cormack who continues to perform in New Zealand.

Robert Englund
For over two decades we had the pleasure of presenting the country's leading horror fan conventions, Fangoria's Weekend of Horrors with the popular magazine and illustrious editor Tony Timpone. These shows were a breeding ground for up and coming genre talent and that makes us proud. Here, one of the icons of the field, Robert Englund, on stage.

Bruce Lee Action Figure
During one crazy phase we started manufacturing action figures and selling them in Toys R Us amongst other national retailers. Bruce Lee was probably are most realistic looking figure, but we also had success with Saturday Night Live figures and Drew and Mimi from The Drew Carey Show.

Farscape Convention
It had one of the most loyal and passionate fan movements behind it and a gloriously talented cast of performers working with amazing and intelligent scripts. We were delighted to be associated with this incredible and still missed series and it was always a special pleasure to work with star Ben Browder.

Early Creation Convention
We were ahead of the times back in the 80's with conventions mixing all sorts of fan favorites together. Usually all the different fandoms got along and it is nice to see that Dr. Who is more popular than ever. We were licensees back in the day and worked with many of the earlier Doctors, including, of course, the larger than life Tom Baker.

Official Star Trek Convention San Francisco
Here is a scene from a recent Official Star Trek Convention in San Francisco with Brent Spiner on stage speaking to a sold out crowd.

DeForest Kelly
There was never any guest nicer than the amazing DeForest Kelley who graced our stages many, many times always putting on a warm and entertaining presentation for his legions of dedicated fans. He was just as cool as you would want him to be!

Nimoy and Quinto
The only time this ever happened: Three Mr. Spocks on stage, a really special moment

Spock Bust
It all started with a Mr. Spock head: our entry into the world of Star Trek merchandising began full time when we purchased 1,000 of these 35 years ago or so. We still have a few left!

Star Trek 45th Anniversary
Every five year anniversary marks a special time to remember for Star Trek fans and our conventions take on an air of a family reunion of long-time fans and the stars we all admire. Sadly we also mark the loss of some of those talents who appeared with us regularly at our events. They are missed.

TV Land Store
One of our most fun to run conventions was The Official TV LAND Convention. Here is the convention store we set up offering goodies to fellow TV fanatics!

Larry Hagman
This is pretty cool: Sam Rubin interviewed legendary Larry Hagman at our TV Land Convention, sadly a one-time only gathering, but did we ever enjoy meeting so many of our all-time favorite TV stars!

Tim Conway
Another wonderful moment from the TV Land Convention: here's the hilarious Tim Conway regaling the audience with anecdotes about his career that has spanned decades.

TV Land
Dick Martin, George Schlatter and Alan Sues at the TV Land Convention

Creation's Amazing Panel
Here's an amazing panel we did in LA at the famed Biltmore Hotel: Forry Ackerman, Ray Bradbury, Ray Harryhausen and John Landis!

Jack King Kirby
Comic book and entertainment fans owe much to the legendary JACK KIRBY, the revered talent who co-created the Marvel mythology and made many early appearances with us, among his most devoted followers. Although his passing never allowed Jack to see the amazing success of his characters in film we do know that his appearances at conventions always brought down the house!

John Noble
It is always great when we can personally thank a performer for an absolutely beautifully done job and that was just the treat when John Noble appeared in Feb. of 2013 wrapping up his epic FRINGE series, one of our all-time favorite shows!

Alfre Woodard
The beautiful and talented Alfre Woodard graced her stages to reminisce about her appearance in Star Trek as Lily in the movie Star Trek: First Contact, but of course she is best known for being an Academy Award and Grammy nominated actress as well as having an incredible 17 Emmy nominations (winning four).

William Shatner, Sir Patrick Stewart and Leonard Nimoy
Our Vegas Star Trek Convention is ALWAYS full of surprises! Sir Patrick Stewart joins William Shatner and Leonard Nimoy in this once in a lifetime moment! We're glad we were there!

Here's some shots of Leonard Nimoy's last convention appearance (courtesy of Paul Harvath), taken at our Chicago 2011 Official STAR TREK Convention. Thank You Leonard for your three decade association with Creation: we've loved every minute of presenting you to your adoring fans (of which we number ourselves!):
Nimoy Farewell

Leonard Nimoy's emotional farewell to Star Trek Conventions: 2011 Chicago

Nimoy Farewell

Nimoy Farewell
These guys are HILARIOUS on stage together and we love having them at our events: true superstars of the genre: Jonathan Frakes (now busy directing) and Brent Spiner!


Here are some scenes with Lana and Rebecca at the Chicago area tour stop!


Be sure of which day a guest is doing photo ops/autographs
before purchasing your admission tickets.

Please note that tickets are delivered to you via e-mail in PDF format which you should print out and bring with you to convention registration. Most customers receive their PDF tickets within 3-5 business days of having placed their order.

Creation Entertainment’s
Official Convention

Friday, Saturday and Sunday
August 18-20, 2017*

1333 Bayshore Hwy
Burlingame, California


Updated: January 12, 2017

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2016 brought us the exciting news that one of our very favorite shows of all time, Disney/ABC’s ONCE UPON A TIME, shared a huge and loyal following of fellow fans that made a convention tour of its own truly possible as evidenced by the sold-out crowd that greeted our first area OUAT Official event in New Jersey. It was an amazing weekend of fun joined by folks who loved the show as much as we did and the cosplay was truly extraordinary. So much has happened in the year that has made OUAT fandom grow even bigger so we are VERY proud to be bringing The Official Tour to New Jersey IN 2017 headlined by an outstanding array of ultra-talented stars. Make your plans now to be with us for the fun, as we expand to THREE BIG DAYS: more guests, more events, more fans, but THE VERY SAME CREATION GUARANTEE: every seat guarantees you to see every guest you want to, unlike every other fan convention: no waiting, no worrying: just the very best vacation we can offer: it’s the Creation difference and the way we as fans want our conventions to be: not overly crowded messes: everyone gets what they came for!

Every once in a blue moon a television series captures the hearts of viewers who become passionate about their love of the storyline, the look and feel of the show, and the actors that breathe life into the characters we come to cherish. ABC’s Once Upon A Time certainly fills that rare bill as fans worldwide have made this show one that is the talk of the Internet and eagerly followed by viewers much in the tradition of other series that Creation Entertainment has been involved with in its 45-year history.

With fan events centered around Star Trek, The X-Files, Star Wars, Xena, Supernatural, The Vampire Diaries, Stargate, and many others, we are proud to add Once Upon A Time to this list and also continue our line of souvenirs designed with fans in mind, and often by fans themselves. With the support of the studio we hope to present weekends that serve as true “get away from it all” vacations and allow our attendees the rare opportunity to immerse themselves in the world of Once Upon A Time, while meeting new friends, and greeting actors in a way that is truly unique.

Please make sure that you are on our complimentary bulletin list so we can advise you when we have updates on this very exciting launch!


and SNAPCHAT(creationent.com)!

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Guests Celebrities

Lana Parrilla
Lana will be appearing on stage, signing autographs and taking photo ops on SUNDAY.
Jennifer will be appearing on stage, signing autographs and taking photo ops on Saturday.
Rebecca Mader Zelena/Wicked Witch
Rebecca will be appearing on stage, signing autographs, and taking photo ops on Sunday.
EMILIE de RAVIN Captain Killian “Hook” Jones
Colin will be appearing on stage,signing autographs and taking photo ops on Saturday.
Arden Cho
Lee will be appearing on stage Saturday and will also be hosting the convention as our MC for the entire convention, as well as appearing at both the free Karaoke Party Friday and the very special Saturday Night Musical concert event as described below. Lee has been a popular performer on many hit shows for 30 years now and it is a pleasure to have him as our host. He will also be signing autographs and doing photo ops on both Saturday and Sunday too.
Emilie de Ravin Belle
Emilie will be appearing on stage Saturday, and also doing photo ops and autographs Saturday as well. Emilie will also participate in the Saturday Night Once Upon A Concert
Robbie Kay
Prince Eric
Appearing Friday and Saturday, doing autographs and photo ops too those days, and also as part of Saturday Evening’s Concert and Friday Night’s Karaoke Party.
BeverleyElliott Granny
Beverley will be appearing on stage, signing autographs and taking photo ops with fans on Sunday.  She will also be performing at the Once Upon a Concert on Saturday night!
Chris will be appearing Friday and Saturday and he is also appearing at the Friday Night Karaoke Party and Saturday Night Once Upon A Concert.
Michael will be appearing on stage, signing autographs and taking photo ops on Friday. Michael will also be performing at the Saturday Night Concert.
Raphael Sbarge Jiminy Cricket/Archie Hopper
Raphael will be appearing on stage on Friday and participating in our Friday Night Karaoke Party. He will also be signing autographs and doing photo ops on Friday as well.


Customer Support E-Mail: ANY problem you have please write to us at: customer.service@creationent.com and we'll look into it and get right back to you. Thanks!

Regarding the issue of alcoholic beverages at the convention: we do not allow alcohol to be present in our function rooms including the main theatre. This includes daily panel events and any night events. We kindly ask, for the evening event(s), you do not bring bags unless necessary. Water stations will be available in the room and, for those that have special medical needs, you can discreetly discuss those with security before entering and we will do bag checks. We regret that we've had to take this measure, but we must protect our audience and celebrities and we’ve been advised that this is a necessity. We retain the right not to allow entrance into any of the events to anyone who shows up appearing intoxicated.

ADA Rules on service animals: This event welcomes service animals as per The ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event.

All guests are announced when contracted, and all convention contracts include clauses allowing actors to cancel if they get film and/or television work. In the rare case of a guest cancellation we always try to do our best to replace performers. We cannot, however, refund tickets for a convention admission based on a guest cancellation, beyond of course specific autograph and/or photo op tickets which are not included in packages.

For those attending our conventions and making travel plans: please know that the majority of guests that appear on stage do so usually in the later part of the day (although that is sometimes different for actors working on a current series). Sometimes autographing runs into the evening or later when guests appear late in the day. Because we have to wait for guests to give us their flight information we cannot tell you in advance when these autograph sessions will occur until the convention schedule is posted at this website a few days before the event. For those out-of-towners that want to guarantee autographs of stars appearing on Sunday we do suggest staying over or planning a later leaving time.

PLEASE BE CAREFUL! We do suggest buying tickets only from the original source: through this website. Because all tickets are scanned for use at the convention we can ONLY allow the first person in using each singular ticket. Autograph and photo op tickets are also scanned for one-time use. WE’VE NOTICED A PICKUP IN BOGUS TICKETS and well-meaning fans being ripped off by those that have just resold copied tickets.

Flashes occur from phone and cameras often during stage presentations. If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees please keep flash photography to a minimum and familiarize yourself on how to get the best pictures in different lighting situations. Generally flash is not the best way to take photos at the convention. We will attempt to have a more detailed note page of getting the best pictures at conventions available soon.


Along with on-stage appearances by our celebrities, we will be having various events to fill up your non-stop days of live entertainment. Here's what's planned so far:


Official Conventions

Check out all The Official Once Upon A Time Convention Tour dates in 2017 by visiting this “landing page” for the entire tour:





Once Upon A Time New Jersey 2016


Here’s some extra cool photos taken at past Creation OUAT Conventions, taken by Ashley.
Note that not all guests appear at every convention.

Once Upon A Time 2016
Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016 Once Upon A 2016

Send us more of your favorites to asponsor@creationent.com



Gold Gala Party


Lee currently has a recurring role as Grumpy in Once Upon a Time, but he is also known as one of Captain Barbossa’s crew in the Pirates of the Caribbean film series playing Pintel. He has also been in Californication, Pushing Daisies, four series in the Star Trek franchise, Scrubs, Charmed, Arli$$, Angel, Seinfeld, and many more in an incredible 30-year television career.

Lee has been instrumental in helping to develop some of the fun entertainment events of this special Once Upon A Time Convention and we are very appreciative to have him as our master of ceremonies throughout the weekend and the anchor of our Saturday Night Celebrity Concert.


Merchandise Area


We are pleased to announce a VERY unique evening of entertainment for attendees on Saturday. Hosted by LEE ARENBERG and featuring selected guest celebrities, we will be presenting a musical concert that is sure to please. With our other official conventions this night of live entertainment has always proved to be a true highlight of the entire weekend. TENTATIVELY SET FOR SAN FRANCISCO ARE: already mentioned Lee, GIL McKINNEY (who has a spectacularly beautiful voice as our Supernatural audience knows), MICHAEL COLEMAN, and the amazing BEVERLEY ELLIOTT, with hopefully more surprises to come!

ONCE UPON A CONCERT is complimentary for our Gold, Silver and Copper Patrons (who keep their same great seats they had during the day). For others a nominal fee of $30 grants a non-reserved seat for the night.

THIS CONCERT TICKET IS NOT A DAYTIME CONVENTION TICKET. IT IS A TICKET TO THE "ONCE UPON A CONCERT" ONLY. You do not need a daytime convention ticket in order to attend this nighttime show. Just the nighttime show ticket.






Costume Parade


cosplay at creation eventsThe costume parade (a Creation tradition that began with our first fan convention in 1971) continues stronger than ever as cosplay has exploded in popularity and at this event we’ll get to celebrate the gorgeous wonderful costume and make-up artists on Once Upon A Time.

Come as your favorite OUAT character, or make up your own and amp up your experience at the gathering. Our actual Costume Competition takes place on Saturday. Everyone who enters wins a prize, but the best of show wins a $250 gift certificate. Start working on your costume now and let your creativity shine for all to see! Bring your camera to grab shots of our guests of course, but also of the fans who have taken the time to develop their own costumes!




Karaoke Party


We are proud to announce our famed Karaoke Celebrity Parties will now be a regular staple of our Official ONCE UPON A TIME Convention tour.  They take place FRIDAY NIGHT and feature celebrities, generally but not always, those appearing on Friday on stage, but you never really know who will show up!   Singers are our audience members backed up by the stars also, some it’s a lot of great interactive fun for all and FREE TO EVERYONE.  Because front rows are removed this is not a seated event but there are seats in the back of the theatre.


Trivia Competition


Here’s your chance to put all that OUAT watching to good use in our famous trivia competitions. Our first, on FRIDAY, is The Yes/No Game allowing 90 players the chance to win hundreds of dollars worth of gift certificates by showing off your knowledge of all things about the series.

On Saturday and Sunday, we’ll pick a panel of experts from the attendees and then allow our audience to try and STUMP THE EXPERTS, again giving attendees a chance to pick up OUAT gifts by knowing all about the show. It’s super-fun so start re-bingeing the show now! We also are working on some new trivia contests too!


Merchandise Area


Look out because we have tons of cool official ONCE UPON A TIME licensed products to offer attendees! There will be official photographs shot from studio source, great T-shirts and tentatively apparel, jewelry, mugs and glassware, banners and posters, autographed items, and more! This is THE place to be for collectors!

PLEASE NOTE: Because we are a merchandise licensee of ABC Television for ONCE UPON A TIME, only products licensed by the studio are permitted for sale at the convention. Other vendors of other genre merchandise or things that might appeal to this audience are invited to attend as well. For our attendees we wanted you to know that the vendors area is small. Because of this fact, we didn't want anyone to come expecting a huge dealers room. Please also note as this is only in the early days of The Official ONCE UPON A TIME Convention Tour we are in the process of ramping up our merchandise line and bringing in new vendors.

If you would like to be a vendor at the convention just follow the rules at: www.creationent.com/dealers.htm.


Gold Weekend Package

The convention proudly features two no-minimum bid auctions (one each day) which offers attendees the opportunity to grab great genre collectibles for super-low prices. It’s a fast-paced event that you won’t want to miss, and the bargains are especially enticing.

Also, as we get close to the convention, we auction off special VIP experiences including exclusive backstage access and meet and greets for limited numbers of fans with our guest stars.

Look for our bulletins (sign up for free at our site) for an announcement of our on-site auctions for these extra special activities!


ONCE UPON A TIME Music Video Contest


Everyone loves catching the fan-produced music videos we proudly run throughout the convention. It is always fun to share some hot music coupled with favorite scenes from ONCE UPON A TIME. We must say how very talented the "fan" editors have become based on other properties we’ve worked with on official conventions in the past. If you are a talented video editor now is your chance to show off your creativity and vie for prizes at Creation Entertainment's ONCE UPON A TIME Official Convention Tour 2016-2017.

Rules: one music video about ONCE UPON A TIME may be submitted on DVD only (please no computer-based media like CD accepted). PLEASE USE ONLY NTSC FORMAT FOR YOUR DVD. Entries are judged on the following criteria: video quality, audio quality, editing quality, inventiveness, song selection and originality. Humorous submissions are encouraged. Entries cannot be returned, and person submitting entry is granting Creation the right to play this entry in perpetuity at Creation events worldwide and/or online at the Creation website(s). Creation does not sell music videos so your entry will never be sold as a commercial product, just presented at our events/online.

Winners will receive a $100 gift certificate good for Creation merchandise (Creation merchandise only, excludes convention, autograph and photo-op tickets). Winners will be announced and certificates awarded on site. Please tell us which specific convention the music video is for and send in your video using order confirmation or signature required in order to know if it has arrived. We do not announce winners until the event. Thanks and good luck!

Note: Due to the high volume of entries for our Music Video Contests, we are forced to limit entries to those people actually attending the specific show they are entering for. You do not have to be present for the actual showing of your video, but you must claim your award on site before the end of the weekend or your award will be forfeited.

URGENT: PLEASE NOTE THE COMPETITION CLOSES FORTY DAYS PRIOR TO THE ACTUAL OPENING OF THE CONVENTION, NO EXCEPTIONS! PLEASE NOTE that we are also looking for entries to introduce all our cast members so please keep that in mind too! Please note that fans should not use footage from other than the shows we are honoring even if it features the stars of the current show the convention is about. Your disc must be sleeved or in a jewel case or it will not be accepted.

Please limit the length of your video to 5 minutes or less.

Please only submit a specific music video entry for one event, do not repeat the same submission at multiple events because it will not be considered after its first convention showing.

Creation Entertainment
217 South Kenwood St.
Glendale, CA 91205



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Once Upon A Time Banner

Once Upon A Time Banner

Once Upon A Time Banner

We appreciate the support!




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Once Upon A Time Official Convention Tour
Here's a look at an image we created to help publicize the tour.
Help us out by keeping this at your site and link back to this page or www.creationent.com
Please also note that not all guests appear at every tour date.


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FOR ALL RESERVED SEATING TICKETS (everything other than general admission single day or general admission weekend packages) IF YOU WANT TO SIT NEAR FRIENDS YOU MUST ORDER ALL THE TICKETS TOGETHER UNDER ONE ORDER.

Please make sure to bring ALL of your printed out tickets to the convention as we cannot replace any tickets forgotten or lost. This holds true for all ticket buyers domestic and outside of the United States, as we no longer have a will-call or hold ticket desk. Our convention sites generally have a business office where you can print out your tickets if you have left them home by mistake. Once you present your ticket(s) at registration, photo op areas, or autograph sessions they will be scanned for legitimacy and one-time use only. Thanks!

Please do not purchase tickets second hand.

There have been too many people who unfortunately are copying their scannable tickets and reselling them to unsuspecting patrons. We turn away any ticket that comes up SCANNED ALREADY and will let ONLY the first person in.

The only way to avoid this issue is NOT to buy tickets from anywhere but Creation’s website or at the convention itself at registration.

Please note: if you have autographs in a package you have purchased you are free to “gift” these to other people as long as they have some sort of admission ticket to the convention. Special exclusive events, like the private Gold Session, are for certain packages are should not be resold as the lanyard card and wristband must match for complimentary entrance to these events.

Customer Support E-Mail: ANY problem you have please write to us at:
and we'll look into it and get right back to you. Thanks!


NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket in order to use the Photo Op and Autograph tickets. Please buy an Admission ticket as soon as you can as we can never guarantee Admission tickets won't sell out before the show. Join our Free Email list to get updates on ticket availability.




Important information

We know that our attendees graciously like to give gifts on site to our celebrities, but the fact is that the gifts often get left behind due to travel restrictions and we also do not have an adequate means to handle gifts on site so please do not bring any. Therefore we suggest you use this address for gifts for these stars:

c/o Bridge Studios
2400 Boundary Road
Burnaby, BC V5M 3Z3




Online Auctions

creation auctions ONCE UPON A TIME AUCTIONS AT


As we get close to the convention, we auction off special VIP experiences including exclusive backstage access and meet and greets for limited numbers of fans with our guest stars.

AN ONLINE AUCTION FOR VIP EXPERIENCES AND SPECIAL PRIVATE MEET AND GREETS for select members of the audience(usually 10 to 20 lucky fans for 1/2 hour to 45 minutes) will go up for bidding as we get closer to the convention.

We auction off special VIP experiences with exclusive backstage access and private Meet and Greets for a limited number of fans with our guest stars. To get in on the bidding make sure to be on our mailing list and we will contact you before the auctions get fully rolling! Thank you!

Look for our bulletins (sign up for free at our site) for an announcement of our online auctions for these extra special activities!




Gold Weekend Package


At this early time we are happy to announce the on sale of our top of the line, best-in-show GOLD WEEKEND ADMISSION PACKAGES!

This is the absolutely the most upscale best way to attend the entire convention and gets you the following amazing benefits at the SAN FRANCISCO 2017 Official ONCE UPON A TIME Convention:

1) The absolute best reserved seats in the main theatre where all our major guests appear and daytime events occur! This seat is yours so you can come and go freely; you can actually pick out your seat on our floor plan ticketing system! Great for photographers too!

2) Complimentary in-person autographs with great guests including LANA PARRILLA, JENNIFER MORRISON, BEVERLEY ELLIOTT, LEE ARENBERG, MICHAEL COLEMAN, and GIL McKINNEY. The value of these autographs, if bought separately, is a large amount of the cost of the Gold Package, so you can see just one reason why this is such an awesome deal!

3) First to get autographs: we go row by row: you are in the front rows: you get the idea! THAT'S RIGHT: you get to our guests earlier than our other attendees: after all "going gold" does have its benefits!

4) Complimentary admission to our SATURDAY NIGHT CELEBRITY CABARET CONCERT starring MC Lee Arenberg and other musical performers including Beverly Elliott, Michael Coleman and Gil McKinney. You keep your same great seats you have for the day for this event as well! Performers are tentative and subject to change.

5) Preregistration: we get you set for the weekend before other patrons (generally the night before the convention occurs we have preregistration) and give you first crack at the exclusive merchandise, and any available autograph and photo op tickets! preregistration generally takes place Thursday night and early Friday morning. Preregistration is not a necessity, just a convenience. You can register anytime registration is open.

6) Wristband access: we have special color coded wristbands and collectible lanyard credentials for GOLD Package Holders: once you get set you don't need to wait again!

7) Complimentary Admission to our TWO EXCLUSIVE TO GOLD SPECIAL SUPERSTAR PANELS starring LANA PARRILLA and REBECCA MADER on SUNDAY(APPROXIMATELY A HALF HOUR EACH) and another EXCLUSIVE TO GOLD SATURDAY SUPERSTAR PANEL of 30 minutes of the duo of JENNIFER MORRISON and COLIN O’DONOGHUE. On top of their regular convention appearances we have Lana, Jennifer, Rebecca and Colin doing these more intimate special panels just for our Gold Weekend Patrons and we find that they are VERY special indeed, an amazing perk for our GOLD PATRONS!

8) Complimentary Admission to our FRIDAY NIGHT KARAOKE PARTY, please note that seats are removed from the front area for this so there is not reserved seating. There are chairs in the back of the room though for folks that just want to relax and chill.

9) Admission to the vendors area, of course

10) The right to renew your same exact seat (or try to do better) for the following year's convention in THE SAN FRANCISCO AREA, if applicable.

early bird price, may rise!

Please Note That The First Row Has A Premium Charge Of $679
and available in limited quantities



*Please note that if you have autographs as part of your ticket package benefits you will need to have something for the celebrities to sign. They will sign anything you bring from home, and there is a wide assortment of photos and other collectibles on sale at the convention.


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Important information Additional ticket packages including:
     Silver Weekend Packages
     Copper Weekend Packages (where applicable)
     General Admission Weekend Packages
     Preferred Single-Day
     General Admission Single-Day

will be available as we get closer to the convention.

Please be on our FREE EMAIL LIST so you are advised of new ticket option launches! We will, to the best of our ability, send out an announcement each time a new ticket bracket becomes available. But checking the website frequently is recommended as well.


ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS; these must be purchased separately below or at the convention (if not sold out). Thanks!

NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket in order to use the Photo Op and Autograph tickets. Please buy an Admission ticket as soon as possible as we can never guarantee Admission tickets won't sell out before the show. Join our Free Email list to get updates on ticket availability.




Autograph and Photo Op tickets do not include admission to the convention. You must have an admission ticket for the convention in order to redeem autograph and photo op tickets. Photography is not allowed during the autograph sessions.

Here's the ultimately rare chance to get an in-person autograph from your fave celebrity. You can bring something from home or purchase a souvenir/photo at the convention. Sometimes our more popular stars sell out quickly, so please order as soon as you can. THANKS AND HAVE FUN!

** Please note that we cannot accept "on cellphone" tickets for autograph and photo op sessions so you must print them out at home and bring them to the convention on paper, not your phone. Thank you! We can accept "on cellphone" tickets for admission however.

LANA PARRILLA $70 (Sunday) Lana's autograph is complimentary for Gold and Silver Weekend Patrons. Others who want her autograph will need to purchase a ticket if they wish.

JENNIFER MORRISON $70  (Saturday)   Jennifer’s autograph is complimentary for Gold and Silver Weekend Patrons. Others that want her autograph will need to purchase a ticket if they wish.

NEW! REBECCA MADER $50 (Sunday) Please note that Rebecca’s autograph is not part of any ticket package and must be ordered separately.

COLIN O’DONOGHUE $70 (Saturday)  Colin’s autograph is not part of any ticket packages and must be bought separately if desired.

LEE ARENBERG $25 (Saturday and Sunday) Lee's autograph is complimentary for Gold and Silver Weekend Patrons. Others who want his autograph will need to purchase a ticket if they wish.

NEW! EMILIE de RAVIN $50 (Saturday) Please note that Emilie’s autograph is not part of any ticket package and must be ordered separately.

CHRIS GAUTHIER  $25  (Friday and Saturday)  Please note that Chris is not signing on a complimentary basis for any ticket package holders.

BEVERLEY ELLIOTT  $25  (Sunday)  Beverley will be signing on a complimentary basis for Gold Patrons and those with her separate ticket on Sunday. 

GIL McKINNEY  $25  (Friday and Saturday)  Note that on Friday Gil will do his gold complimentary signing and also sign for those with his ticket, on Saturday it is just for those with separate tickets.

MICHAEL COLEMAN  $25  (Friday)  Note that Michael will do his gold complimentary signing and also sign for those with his ticket, on a day to be announced.





Note: Patrons must bring an item for celebrities to sign. You can bring something from home or purchase a photo or other collectible in the vendors room. Please feel free to purchase as many autograph tickets of a particular celebrity as you'd like.

Note: Guests appear ONE day of the convention, so therefore their autographing and/or photo ops take place that day, except in VERY rare occasions which will be noted. If you are not attending all days of the convention it is wise to wait until specific days of appearance are announced before purchasing autographs or photo ops. You must have an admission ticket to the convention to get autographs or photo ops.






Photo Op tickets do not include admission to the convention. You must have an admission ticket for the convention to enter into the photo op areas. Due to security considerations and guest concerns we cannot facilitate the giving of gifts to guests at the photo op sessions. YOUR ONE PHOTO OP TICKET CAN INCLUDE UP TO TWO FANS. YOU ARE ALLOWED TO HAVE UP TO FOUR FANS IN A PHOTO, HOWEVER TO DO THAT YOU WOULD NEED TO PURCHASE TWO TICKETS (TWO FANS TIMES TWO TICKETS = FOUR FANS). Because of logistics and timing and at the request of our guests and photographers we cannot accommodate over FOUR fans in any one photo op.

A professionally shot photo will be done to commemorate your meeting of the celebritie(s) and you will given this full color 8 by 10 photo. Creation’s photographers are known far and wide as the best in the business. In order to avoid any patron being upset we like to point out that you are not buying a "conversation" with the celebrity. Recently some fans have been asking for hugs and special poses (some are even bringing "props") and this is making it virtually impossible for us to accommodate all the great fans that have purchased photo ops of the main stars in the limited time we have to do them.

We must, once again, remind attendees of the ground rules that the photo ops were purchased under and ask that you please refrain from asking for hugs and special poses. While many other fan events have resorted to putting their guests in director's chairs during photo ops we don't want to do this, though we may have to. PLEASE HELP US OUT AND BE FAIR TO EVERYONE BEHIND YOU IN LINE. Thanks!

Your photo will be taken by Creation's all knowing and super-powerful official staff photographers. They take the best pictures, make the stars comfortable and willing to pose more freely with fans, and generally are beloved by all. JUST CLICK TO OUR E-MAIL FEEDBACK SECTION TO READ ABOUT HOW GREAT CREATION PHOTO OPS ARE! Please read: PHOTO OP F.A.Q.

** Please note that we cannot accept "on cellphone" tickets for autograph and photo op sessions so you must print them out at home and bring them to the convention on paper, not your phone. Thank you! We can accept "on cellphone" tickets for admission however.

Photo ops may be used for PERSONAL USE ONLY. Photo ops may not be used in whole or part, disseminated or distributed for profit or otherwise in any way.

Beverages are not allowed to be brought into the photo op room. Thanks!


LANA PARRILLA  $70 (Sunday)

JENNIFER MORRISON $70  (Saturday)   


COLIN O’DONOGHUE $70 (Saturday)  

LEE ARENBERG  $40 (Saturday and Sunday)

CHRIS GAUTHIER  $40  (Friday and Saturday)  

NEW! EMILIE de RAVIN $60 (Saturday)

GIL McKINNEY  $40  (Friday and Saturday)

MICHAEL COLEMAN  $40  (Friday)


Here's a rare chance to get your photo with more than one star at a time. All photo ops are limited to up to TWO fans in each photo op, including these duos. ENJOY!

NEW! “Sisters Duo Photo Op” You with Rebecca Mader and Lana Parrilla $130 (Sunday)

 SUPERSTARS DUO: JENNIFER MORRISON and COLIN O’DONOGHUE and YOU! Limited quantity available.  $140 (Saturday)




Photo Ops




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1333 Bayshore Hwy
Burlingame, California

Special lower-than-normal room rates ARE AVAILABLE to those coming to the convention at our hotel where all the events take place, make your stay into a full vacation by calling 1-800-233-1234 and asking for the Once Upon A Time group rate.

Reservations can be made by linking to:


Photos of hotel:
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Creation Entertainment holds a "block" of rooms for our attendees. These blocks of rooms have a lower rate than standard rates at the hotel, but they also have a "cut-off" point after which hotels may choose to revert back to their own higher rates for our customers. Usually this cut-off date is one month prior to the event, but this does vary. Therefore it is always wise to book your rooms for our conventions as early as possible.



Dealers and Vendors

If you wish to sell at this convention, please write to asponsor@creationent.com for more details. If you carry ONCE UPON A TIME merchandise please note that ONLY LICENSED MERCHANDISE will be allowed for sale.

It is not acceptable, due to studio rules, to sell prints of your artwork of the characters that are owned by the series studios. Also, our venues do NOT allow the sale of food products as they consider them competitive.


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Shows start about 10 AM in the morning and run until about 6 or 7pm at night, but they can start earlier and/or end later if necessary to accommodate an actor’s schedule for autographing and photo ops. The hour-by-hour schedule is posted late in the afternoon (California time) on the Wednesday before the convention.

All guests and scheduling are tentative and subject to change.


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We are not responsible for orders that are rejected during processing that may be due to customer errors (usually caused because the customer does not complete the entire ordering process to the very end), credit card failures (usually caused when there are not enough funds in an account or the credit card company rejects the charge for any number of reasons including out-of-state ordering or unfamiliar ordering to the customers’ general pattern), or system errors during transmission of the order.

Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Check back frequently for updates.

NOTE: ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE. ABSOLUTELY NO AUDIO OR VIDEOTAPING ALLOWED AT ANY CONVENTION. Still photography is for personal use only - public dissemination and commercial use strictly prohibited.

HARASSMENT POLICY: Creation Entertainment is dedicated to providing a safe and harassment-free experience for everyone, regardless of race, age, religion, gender, gender identity and expression, sexual orientation, disability, or physical appearance. We firmly believe in the ideals of one of our mentors, Star Trek’s late and beloved creator Gene Roddenberry.
We do not tolerate harassment of any kind from anyone. Patrons violating these rules may be expelled from the convention (without a refund) at Creation's discretion and hotel security may well be called in to facilitate this response. If you have any issues with anyone, please ask to speak to Adam, Gary or Stephanie immediately. One or more of them is available at each of our conventions and they can be reached through registration or by the convention MC/host. Issues of this importance should not be handled by our volunteers, as great as they are.

By attending Creation events you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities.

All ticket prices are subject to change, please order as early as possible.

In the unlikely event of a cancellation of the convention, or a date change, Creation Entertainment is not responsible for refunding airfare or any other costs other than the payments made directly to Creation Entertainment for ticketing. Also in the unlikely event, due to weather, transit issues or last minute illness or other reason given by celebrity, an advertised guest does not make their appearance at the convention, Creation Entertainment is not responsible for any refunds other than separate tickets specific to the guest autograph tickets or photo op tickets. In the extremely rare chance that a guest does not finish his or her autographs or photo ops (which has only happened in a handful of cases over 40-plus years, always due to something out of our control) Creation Entertainment will only be responsible for the refund of the separate autograph or photo op ticket.

In the extremely rare case (which has never happened before) that our computer systems accept more tickets than we have allotted for, we would refund ticket money to the last several people (in order) who did manage to get a confirmation or ticket. As we've said it has never happened, but we want to have a fair scenario in place it if does occur.

Flashes occur from phone and cameras often during stage presentations. If you are sensitive to such lighting please be advised to take the necessary precautions.