Updated: July 10, 2019

Creation Entertainment presents

GATEWAY: The Official Stargate Convention

 
Friday, Saturday and Sunday
June 26-28, 2020

Westin O’Hare Hotel
6100 N. River Road
Rosemont, IL 60018







PLEASE READ THIS PAGE COMPLETELY BEFORE ORDERING ANY TICKETS.
Be sure of which day a guest is doing photo ops/autographs before purchasing your admission tickets. Days that guests are signing autographs and taking photo ops are listed next to their name in the Autographs and Photo Ops section of this website.

Tickets are delivered to you via email in PDF format which you must print out and bring with you.  Most customers should receive their PDF tickets within 3-5 business days of having placed their order.  Admission PDFs should be brought to convention registration. Autograph PDFs can be used directly at the autograph tables.  Photo Op PDFs may be required to get validated.  Please check the show schedule for instructions regarding Photo Op PDFs.


CLICK HERE FOR OUR COMPLETE FAQs, RULES AND POLICIES!

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Please remember that we cannot verify or guarantee ticket purchases not made directly from Creation Entertainment. If you purchase tickets from a fan or other seller, it might not be legitimate. Because we cannot be held responsible for second-hand ticket sales, the first person using the PDF is considered the owner of the ticket, just like any ticketed event. Once you receive your PDF ticket, do not leave it where others can make copies. Please be careful.

#GATEWAYCHI



Gateway: The Official Stargate Convention is ready for another fantastical trip through the gate in 2020!

From the first Stargate film to Origins, the Stargate franchise’s huge popularity has only grown through the years, even spawning the recently announced Stargate Tabletop Role Playing Game by Wyvern Gaming. 

We are excited to be able to give our fellow Stargate fans a chance to see stars such as Michael Shanks, Amanda Tapping, Ben Browder, Jewel Staite, Gary Jones and more to present a truly unique Stargate experience. Plus, being near Chicago can turn the whole event into a fun-filled vacation!

Scroll through all the details below and DON’T MISS OUT on your chance to attend this incredible convention!


FOR UPDATES ON TICKETS AND MORE, SIGN UP FOR THE STARGATE EMAIL LIST, SO WE CAN KEEP YOU POSTED.



Celebrity Guests

Creation Entertainment does not advertise any talent without written permission from the talent or their representation.

Be sure of which day a guest is doing photo ops/autographs before purchasing your admission tickets.  You must have an admission ticket for the day of your photo op and/or autograph.

Michael Shanks

Dr. Daniel Jackson of SG-1

Appearance Day TBD

Appearance Day TBD

Amanda Tapping

Colonel Samantha Carter of SG-1

Appearance Day TBD

Appearance Day TBD

Ben Browder

Lt. Colonel Cameron Mitchell of SG-1

Appearance Day TBD

Appearance Day TBD

Paul McGillion

Dr. Jennifer Keller/Ellia

Appearance Day TBD

Appearance Day TBD

Gary Jones

Chief Mst Sgt. Walter Harriman of SG-1

Host for the weekend, appearing Friday, Saturday and Sunday

Host all weekend

FOR UPDATES ABOUT GUESTS AND MORE, SIGN UP FOR OUR EMAIL LIST. 

In general, questions for our celebrities are taken from the audience at microphones in the front of the audience area. Yelling of questions from the audience is disruptive and rude to everyone present and may result in being asked to leave the theatre and convention. We ask that everyone respect their fellow attendees. 

Convention Events

Parental Advisory

THESE CONVENTIONS ARE INTENDED FOR ADULTS. ON-STAGE APPEARANCES BY OUR GUESTS MAY INCLUDE OFF-COLOR OR INAPPROPRIATE HUMOR AND PROFANITY. PLEASE CLICK HERE FOR MORE DETAILS ABOUT MINORS.

The views and opinions expressed by any talent or participant before, during or after convention do not necessarily reflect the views and opinions of Creation Entertainment, LLC or any of their affiliated parties.


CLICK HERE FOR OUR FAQs PAGE FOR RULES AND POLICIES!

MC Header


MC Dean Haglund
MASTER OF CEREMONIES: GARY JONES


Better known as Chief Mst Sgt. Walter Harriman from Stargate SG-1 and Stargate Atlantis, we are so lucky to have Gary Jones return to host the weekend!

This talented Canadian-British actor comes from a comedy improv background and has hosted many events, so you can look forward to his humor and charm as he takes the stage and makes Gateway an unforgettable experience!

Friday Night Karaoke Party


Join us at this special FREE PARTY for all! You may get the chance to sing your favorite song with some of the stars of Stargate as YOUR backup singers! Stay tuned to see which special guests will appear.

This is FREE EVENT, so you do not keep your same seats you had during the day, but there will be seats in the back if you prefer to sit.


Gateway Cabaret Night


The GATEWAY CABARET night will be a highlight of the weekend! Some of our talented Stargate guests will take to the stage in live performance, and it’s something you won’t want to miss. Stay tuned for more details!


cosplay contest


As fans of Stargate, do you want to dress as your favorite characters and win prizes at the same time? Here’s your chance! Show us your creative talents by entering our famous Cosplay Contest! Held on SATURDAY, come dressed as any Stargate character (or create your own) and compete for the audience's applause to win great prizes! Who wouldn't want a Gift Certificate good for Creation merchandise and the adoration of the audience?

Note: Gift certificates are good for one year from the date of issue and is good to use towards Creation-produced merchandise only. Excludes admission, autograph, photo-op tickets and meet & greets.

 

Yes/No Trivia


Think you know all the details and classic Stargate moments? Prove it in our famous Yes/No Trivia Competition! Be one of 90 chosen fans to play one of three rounds and who knows, you could be the last person standing!

Prove that you are a true trivia master to win our gift certificates to enjoy and spend! This event is generally, though not always, held the first day of the convention.

Note: Gift certificates are good for one year from the date of issue and is good to use towards Creation-produced merchandise only. Excludes admission, autograph, photo-op tickets and meet & greets.


Vendors Area


Our vendor area is a great place to pick up headshots of our actors, exclusive tour t-shirts and apparel, jewelry, mugs and glassware, autographed items, and more!

Compared to a massive Comic-Con type event that covers many properties, our vendors area provides a smaller setting with choice merchandise! You won't have to wade through merch you’re not interested in – just what you want!


Become a vendor

If you are interested in being a vendor please link over to:
www.creationent.com/dealers.htm


Music Video Contest


Time to flex those creative muscles as a video editor while also using your encyclopedic knowledge of all things from the Stargate franchise! When you enter the Music Video content, think about which epic Stargate moments might be best to set to music!

Entries are judged on the following criteria:
• Video, Audio & Editing quality
• Inventiveness
• Song selection & originality
• Humorous submissions are encouraged!

Those videos chosen as the best will be played on screens at the Official Stargate Convention!

Click here for the rules, submission guidelines and anything else you might need to know

• One STARGATE music video may be submitted, and only one.
• All submissions must be on DVD and in a sleeve or jewel case to be accepted. -We do accept music videos on Apple-compatible flash drives and also NTSC formatted DVDs.
• If submitting a flash drive, please make sure all files are compatible with Quicktime.
• In your video submission, you must list the specific convention the music video is for, as well as print your name and the name of your entry (ex: the song name). PLEASE PRINT CLEARLY so we can identify your submission. Illegible submissions will not be accepted.
• Entries are limited to people attending the specific event. This is due to an overwhelming number of submissions.
• Send your video using an order confirmation or signature required so you know if your video was received.
• Please keep the submissions under five minutes.
• Winners are announced at the event.
• You do not have to be present for the actual showing of your video, but you must claim your award at the show before the end of the weekend or your award will be forfeited.
• The competition closes 40 days prior to the convention. We will NOT make any exceptions to this.
• Don't forget about the great supporting cast members of the show!
• We ask that you do not use footage from shows other than Stargate.
• Entries cannot be returned, and person submitting entry is granting Creation the right to play this entry in perpetuity at Creation events worldwide and/or online at the Creation website(s). Creation does not sell music videos so your entry will never be sold as a commercial product, just presented at our events/online.
• Do not submit the same video for multiple events. It will not be considered after its first submission. This also goes for videos that have been recycled with only minor changes.

Good luck!

SEND ENTRIES TO:
Creation Entertainment
STARGATE Music Video Contest/Chicago
217 South Kenwood St.
Glendale, CA 91205

For updates on events, guests and tickets join our
GATEWAY:The Official Stargate Convention email list.

Convention Tickets

Bring all your printed tickets


Please make sure to bring ALL your PDF tickets to the convention as we cannot replace any tickets forgotten or lost. This holds true for all ticket-buyers domestic and outside of The United States as we do not have a will-call or hold ticket desk. Our convention venues and/or host hotel generally have a business office where you can print out your pre-purchased tickets if you have left them home by mistake. Once you present your ticket(s) at registration, photo op areas, or autograph sessions they will be scanned for legitimacy and tickets may be used only one time. If there are duplicate tickets, we honor the first scanned ticket only.

Customer Support E-Mail: If you have ANY problem before the convention, please write to us at: customer.service@creationent.com. If you have an issue while the convention is happening, please visit the registration desk and you will be assisted. Customer Service emails sent over the weekend may not be received until the Monday following the convention.

NOTE: You may buy Autograph and Photo Op tickets before buying an Admission ticket, but you need an Admission Ticket for the day of your Autograph or Photo Op in order to use the Autograph or Photo Op tickets. Please buy an Admission ticket as soon as you can as we can never guarantee Admission tickets won't sell out before the show. Join our Free Email list to get updates about the convention.


Tickets are delivered to you via e-mail in PDF format


Please note that tickets are delivered to you via e-mail in PDF format which you must print out and bring with you to convention registration. Most customers receive their PDF tickets within 3-5 business days of having placed their order. All Convention tickets have a non-refundable $8.50 shipping/handling fee charged per ticket ordered.

Admission PDFs should be brought to convention registration. Autograph PDFs can be used directly at the autograph tables. Photo Op PDFs may be required to get validated. Please check the show schedule for instructions regarding Photo Op PDFs.

ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS; these must be purchased separately below or at the convention (if not sold out). Thanks!

FLIGHT AND HOTEL ACCOMMODATIONS ARE NOT INCLUDED. Hotel rooms may be reserved as indicated towards the bottom of this page. We highly suggest you purchase travel insurance for any unforeseen issues!

Gold Package


Gold Weekend is our most comprehensive and coveted admission ticket package! Find out what you get when you "Go Gold":

Reserved Seats

Reserve your seat in our main theater for the whole convention! Gold Package Holders choose their seats before anyone else, ensuring the best views in the house. This seat is yours for the whole weekend, and not even the Ancients can take it from you!

Complimentary Autographs

You get great in-person autographs from Michael Shanks, Amanda Tapping, Jewel Staite and more to be announced! If you add it up, you can see what a deal it is to have a Gold Weekend pass! This list is tentative and subject to change.

Priority Lines

You are in among the first select rows called for all autograph signings included in this package!  Now you'll spend less time in line, and more time relaxing in your seat. We call autographs included in this package row by row, so Gold does have its benefits!

Priority Preregistration

Gold gives you priority registration before any other guests! Get first dibs on exclusive merchandise and any remaining autograph or photo op tickets! Preregistration takes place the night before the convention starts and while it’s not mandatory, it is a convenience that can help make your weekend be as smooth as possible.

Exclusive Gold Panels

Amanda Tapping and Michael Shanks will participate in an exclusive 30-minute panel (Day TBD), just for Gold ticket package holders! This is a chance for the audience to ask questions and interact with the stars in a more exclusive setting. This panel is in addition to their regularly scheduled appearances.

Access Friday Night Karaoke Party!

Held on Friday, this fantastic Karaoke Party is your time to shine! You may you get a chance to sing with the Stargate folks as your backup singers and dancers! Admission is FREE. You DO NOT need a daytime convention ticket to attend this event, just come and have fun! Note: the first few rows are removed, so you do not keep your same seats you had in the daytime. There will be general seating in the back of the Theatre.

Special Weekend Credential

You’ll receive a special badge and wristband only for Gold package holders that you can keep as a great memento of your fabulous weekend.

Admission to the Vendors Room

Our vendor area is filled with products and great merchandise that we know you'll like! 

$649

FIRST ROW SEATING: $1450

BUY TICKETS
Ticket ordering information

STATE TAXES INCLUDED ON YOUR INVOICE:
As a result of the Supreme Court Ruling during 2018 affecting online sales taxes (both state and local taxes), various states are requiring sales tax (both state and local taxes) on ANY online sales; therefore, you may now start seeing a separate charge on your invoice for this sales tax. The prices at the conventions will be the same as those online. Visit the National Conference of State Legislatures website for more information.


ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS and only those autographs listed above in the Gold Autographs description are the autographs included in your package. If there is an autograph not listed in the Gold Autographs description, those must be purchased separately below or at the convention (if not sold out). Thanks!


NOTE: If you have autographs as part of your ticket package benefits, you will need to have something for the celebrities to sign. They will sign almost anything you bring from home, and there is a wide assortment of photos and other collectibles on sale at the convention. Items that are deemed inappropriate will not be allowed to be presented at the autograph table. Personalization is not guaranteed and is at the discretion of the celebrity and it may be determined by scheduling or other factors.


Additional ticket options will be available closer to the convention date including: 
Silver Weekend Packages
Copper Weekend Packages
General Admission Weekend Packages
Preferred Single-Day
General Admission Single-Day 

Make sure to sign up for our FREE EMAIL LIST for announcements. Thanks!


Click here to view the FAQ and learn everything you need to know to have the best experience!

VIP


STARGATE VIP EXPERIENCES and MEET & GREETS AT CREATION'S AUCTION SITE!  STARGATE 2020 OFFICIAL CONVENTION

Through our online auction site, we offer special VIP Experiences and Meet & Greet events for a limited number of fans with our amazing guest stars! Ten lucky fans get the chance to bid to win an exclusive VIP experience. Also on auction are special Meet & Greets events with each of our celebrities in attendance, in a limited group setting. This is your chance to have a special Stargate experience!

Want to know how Creation auctions work? Read this article for bidding tips and other great info, courtesy of the website Nerds and Beyond!

Please note: Meet and Greets on Friday can start as early as 10:00 am and on Sunday, they can go until 8:00 pm. Be aware of this and bid according to your travel plans.

Please be advised that no guests of VIPs are allowed in the VIP lounge at any time.



Concierge


TuxedoEXCLUSIVE CONCIERGE SERVICE 

Ever dreamed of having an exclusive concierge assigned to you, and only you, at your favorite Creation event? Our Concierges get you in line right after the VIPs, know the rules inside and out, and use that knowledge to help you keep track and navigate every event, autograph signing and photo op, so you won’t miss a thing.

If you're interested in this premium service, write to: concierge@creationent.com.

Autographs


Having the chance to get in-person autographs from the Stargate stars is incredibly rare, and we've worked hard to bring it to you!

The stars will sign almost any item you bring from home or you can buy an item at the convention, but you need to have an item for the celebrity to sign. There will be tons of great photographs of some of the stars in character as well as other collectibles available at the convention that are perfect for signing. Personalizations are at the discretion of the celebrity and may be determined by scheduling or other issues. Items that are deemed inappropriate will not be presented at the autograph table.

Have more than one thing you want signed? Purchase multiple tickets and get all of your autographs at once!

NOTE: Autograph tickets DO NOT include admission to the convention. You must have an admission ticket for the convention on the day of your autograph session to redeem autograph tickets. Please buy an Admission ticket as soon as you can as we can’t guarantee Admission tickets won't sell out before the show. Please do not ask for exceptions. Join our Free Email list to get updates.

Personal photography is NOT ALLOWED at any autograph or photo op session.

CLICK HERE FOR MORE DETAILS ABOUT AUTOGRAPHS!


AMANDA TAPPING Colonel Samantha Carter $60 (Day TBD)


MICHAEL SHANKS Dr. Daniel Jackson $50 (Day TBD)


BEN BROWDER Lt. Colonel Cameron Mitchell of SG-1 $45 (Day TBD)


JEWEL STAITE Dr. Jennifer Keller/Ellia of Atlantis $40 (Day TBD)


GARY JONES Chief Mst Sgt. Walter Harriman (Friday, Saturday, Sunday)

Gary will have a table in the vendors room throughout the convention where he will meet fans and offer his autographs directly for a nominal fee.

BUY TICKETS
Ticket ordering information

STATE TAXES INCLUDED ON YOUR INVOICE:
As a result of the Supreme Court Ruling during 2018 affecting online sales taxes (both state and local taxes), various states are requiring sales tax (both state and local taxes) on ANY online sales; therefore, you may now start seeing a separate charge on your invoice for this sales tax. The prices at the conventions will be the same as those online. Visit the National Conference of State Legislatures website for more information.


ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS  -- these must be purchased separately on this site or at the convention (if not sold out). NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket for the day of your Photo Op and Autograph tickets. Please buy an Admission ticket as soon as you can as we can never guarantee Admission tickets won't sell out before the show.  Please, absolutely, do not ask for exceptions to this rule.   Join our Free Email list to get updates.


Click here to view the FAQ and learn everything you need to know to have the best experience!

Photo ops


Make a memory you'll never forget! Your photo will be taken by Creation's magical, talented staff photographers! They take incredible pictures, make the stars comfortable, and are generally beloved by all.

Photo Op tickets DO NOT include admission to the convention and are NEVER INCLUDED IN ANY TICKET PACKAGES. You must purchase photo ops separately AND have an admission ticket for the convention to enter the photo op areas. 

Your ONE photo op ticket can include up to TWO fans (1 photo op tix = 2 fans). TWO photo op tickets can include FOUR fans in a photo (2 photo op tix = 4 fans). We cannot, however, accommodate over FOUR fans in any one photo op. Also, please note that personal photography is NOT ALLOWED at any autograph or photo op session. Photo prints and jpegs of your photo ops may be used for personal use only. 


AMANDA TAPPING Colonel Samantha Carter $75 (Day TBD)


MICHAEL SHANKS Dr. Daniel Jackson $70 (Day TBD)


BEN BROWDER Lt. Colonel Cameron Mitchell of SG-1 $70 (Day TBD)


JEWEL STAITE Dr. Jennifer Keller/Ellia of Atlantis $60 (Day TBD)


GARY JONES Chief Mst Sgt. Walter Harriman $40 (Friday, Saturday and Sunday)



GROUP PHOTO OPS: These are ultra-cool, check it out!
These cool duo, trio and group photo ops include the guests and YOU in one photo! Your ONE duo, trio or group photo op ticket can include up to TWO fans (1 photo op tix = 2 fans in the photo). TWO photo op tickets can include FOUR fans in a duo or group photo (2 photo op tix = 4 fans in the photo) We cannot, however, accommodate over FOUR fans in any one photo op. 

CLICK HERE FOR MORE DETAILS ABOUT PHOTO OPS!


AMANDA TAPPING, MICHAEL SHANKS (DUO) $150 (Day TBD)

BUY TICKETS
Ticket ordering information

STATE TAXES INCLUDED ON YOUR INVOICE:
As a result of the Supreme Court Ruling during 2018 affecting online sales taxes (both state and local taxes), various states are requiring sales tax (both state and local taxes) on ANY online sales; therefore, you may now start seeing a separate charge on your invoice for this sales tax. The prices at the conventions will be the same as those online. Visit the National Conference of State Legislatures website for more information.


ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS  -- these must be purchased separately on this site or at the convention (if not sold out). NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket for the day of your Photo Op and Autograph tickets. Please buy an Admission ticket as soon as you can as we can never guarantee Admission tickets won't sell out before the show.  Please, absolutely, do not ask for exceptions to this rule.  Join our Free Email list to get updates.


If you'd like to see how much fans enjoy our our photo ops, click here!

If you have more questions about photo ops, click here for our Photo Op FAQ!


Click here to view the FAQ and learn everything you need to know to have the best experience!

UPDATED JPEG ORDERING INFORMATION CLICK FOR DETAILS!

Hotel Info

Westin O’Hare Hotel
6100 N. River Road
Rosemont, IL 60018 

Hotel rooms:
Flat Rate: $144.00 Single (One King Bed), $144.00 Double (Two Double Beds) 
Call 1-888-627-8517
Or use web link: (Available soon) 
Cutoff Date: June 4, 2020

Special Discounted Parking of $15 per vehicle/night


Airport Transportation:
The Westin O’Hare has a Complimentary Shuttle Service to and from Chicago O’Hare International Airport: For domestic flights, pick up is at the Hotel Shuttle Center Door #3, which is located just off the baggage claim area. Between Midnight and 5:00am, please call 847-698-6000 to arrange service. Pickup at the International Terminal is available upon request. Please call the hotel directly to arrange for pickup. Disabled accessible shuttles are available upon request.


Schedule

Fan Guru

Creation Entertainment is going green by joining forces with Fan Guru (formerly Cosmunity)! Make sure to download the Fan Guru app and you will be able to customize your own schedule for any con weekend you are attending. Fan Guru will have the schedule uploaded on their app after the schedule is posted onto Creation’s website.

Download the app now!




The show schedule is finalized the week of the convention to accommodate flight itineraries and filming schedules of our celebrities. Convention activities usually start around 10:00 a.m. but may begin earlier depending on schedules. Stage programming also usually ends around 6:00 p.m. or 7:00 p.m. and some autograph sessions begin after stage programming is complete for the day. This can run until 10:00 p.m. so PLEASE PLAN ACCORDINGLY! Signings start later on Sundays, so we recommend that you plan to stay late or stay overnight. The final schedule is always posted one day PRIOR TO THE CONVENTION on either WEDNESDAY (for our three-day conventions) or THURSDAY (for our two-day conventions).

Our best advice is to plan for these time variabilities and check the schedule as soon as it is available.

PRE-REGISTRATION
Please note: Most often we do pre-registration the night before the convention (Thursday). It is not a necessity, just a convenience, and it gets full convention-goers (those all three days) their credentials, printed schedules, options to get any autograph and photo op tickets still available, and, of course, first crack at souvenirs. We finalize pre-registration and other scheduling when we get closer to the event and know both the guests itineraries and the hotel’s other bookings. Convention activities usually start at approximately 10:00 in the morning. Sometimes autographing runs into the early to mid-evening, so please plan accordingly. The final schedule is always posted by the Wednesday prior to the convention. While we’d like to present it before that time, it is impossible due to the flight itineraries and shooting schedules of our celebrity guests.

All guests and scheduling are tentative and subject to change.

ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE.

WOW, it is hard to believe that we have been producing conventions for our fellow fans for 47 incredible years and what a ride it has been. Thanks to our fellow fans, we’ve loved bringing the stars direct to their audiences; and the tradition has continued and indeed been amped up greatly by our SUPERNATURAL CONVENTIONS. Join the celebration and be part of the unforgettable SPN family. 

Unlike so many other genre conventions, Creation Entertainment has a strict company policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of ticket they purchase, will have a seat in the main auditorium where the major guests appear and events take place. 

Creation Entertainment has the right to refuse service to anyone who interferes with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, patrons lacking adequate hygiene and inconsideration to others. Refusal of service shall never be based on race or color, National origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, Veteran or Military status, marital status, sexual orientation or gender identity, medical condition, political affiliations or activities, or status as a victim of domestic violence, assault or stalking.

 

What you should know...

Here is some pertinent information for you to have about Creation’s conventions, certain policies and more:

ADMISSION TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE

All guests and scheduling are tentative and subject to change.

Creation Entertainment does not advertise any talent without written permission from the talent or their representation. 

In the event of a guest cancellation or a date change: ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as well as a personal conflict. Our events will take place whether a specific guest cancels or not and therefore we cannot issue admission ticket or ticket package refunds if a particular guest is not able to attend. If a guest must cancel their appearance at the convention, Creation Entertainment is not responsible for any refunds other than separate guest autograph tickets or photo op tickets. Also in the extremely rare chance that an actor does not finish his or her autographs or photo ops (which has only happened in a hand full of cases and always due to something out of our control), we will only be responsible for the refund of the separate autograph or photo op ticket. We will refund or issue a credit voucher for separately purchased photo ops and autograph tickets for a specific actor if they cancel. 

Please do not come for just one actor. Our events are a celebration of the series and multiple actors from the show attend. If we have a cancelation, we will do our best to book a replacement or we will provide you with a pre-signed photo of an actor not in attendance.

Creation is also not be held responsible for any financial loss associated with the purchase of air tickets or hotel rooms that are not canceled (virtually all hotels offer a 24 or 48-hour cancelation policy, so there should be no jeopardy associated with reservations). We highly recommend you purchase travel insurance for any unforeseen issues.

Harassment at events: Creation does not tolerate any forms of harassment or bullying at its events. The company’s complete policy is stated on each schedule of events that is handed out at each convention. If you witness bad behavior at an event, immediately notify the contact listed on the rules page of your printed schedule. We cannot do anything about it if complaints come after the event is over.

Team Members: We are so grateful and fortunate to have the support of our Team Members, whose continued efforts and dedication help make our conventions possible.  They are available to assist you with any questions you may have about convention events and activities, however if you have an issue, please ask to speak to Management on-site.  Check your schedule rules page to see which manager is on-site at your specific event. If you would like to submit an application to be considered as a Team Member, please visit our Jobs/Team Members section of our website by clicking here.

For those attending our conventions and making travel plans: Please know that many of the headliners who appear onstage on Sunday usually do so towards the later part of the day. Autograph signings can run into the evening until 9:00PM-10:00PM. For those traveling from out of town, we do suggest staying over until Monday in order to get your autographs and the full convention experience. Creation is not responsible for any costs associated with travel for any attendee. We highly suggest you purchase travel insurance in the event that anything should happen.  

We are not responsible for orders that are rejected during processing: On rare occasion, an error may occur during the ordering process that can require the order to be resubmitted. This can include: Incomplete form submission (usually caused by not completing the entire ordering process to the very end); Credit card failures (usually caused when there are not enough funds in an account or the credit card company rejects the charge for any number of reasons including out of state, international or unfamiliar ordering to the customers’ general pattern); or system errors during transmission of the order. 

We suggest buying tickets only through this website: Because all tickets are scanned for use at the convention, we can ONLY allow the first person in using each singular ticket. Autograph and photo op tickets are also scanned for one-time use. PLEASE BE CAREFUL! 

All ticket prices are subject to change at any time, so please order as early as possible. 

Admission ticket packages do not include photo ops: Photo ops must be purchased separately on this site or at the convention (if not sold out). NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket for the day of your Photo Op or Autograph in order to use the Photo Op and Autograph tickets at the convention (unless the guest has changed days). Please buy an Admission ticket for the day of your Photo Op or Autograph as soon as you can as we can’t guarantee Admission tickets won't sell out before the show. Please, absolutely, do not ask for exceptions to this rule.   

Alcoholic beverages at the convention: At most of our events, we do not allow alcohol to be present in our function rooms, including the main theatre. This includes daily panel events, meet & greets and any night events. Water stations will be available in the room. We reserve the right to perform bag checks at any time. We reserve the right to deny entrance into any of the events to anyone who appears intoxicated. If there is an instance of alcoholic beverages sold, your ID will be checked by the bartender and any underage customers will not be served any alcoholic beverages. Creation is not responsible for the alcohol consumption of others.

Weapons policy: Please do not bring any weapons to the show. If you are using a prop weapon for a photo op or as part of the cosplay contest, please bring it to registration to get tagged. After your photo op or cosplay contest is over, please do not have your prop weapon on the convention floor at any time. Prop weapons without tags will not be allowed at any time.

Lost or misplaced items: We are not responsible for lost or misplaced items. We cannot replace autograph or photo op tickets that are purchased at the convention, so PLEASE make sure your tickets are kept in a safe place. 

ADA Rules on service animals: This event welcomes service animals as per ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event. 

Photo taking policy at this convention: We know that taking photos makes the convention even more fun. In the main theatre, photo taking is encouraged but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to Fire Marshall regulations, everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during photo ops.

Audio or video capture for personal use is allowed except in certain circumstances: Photography and audio or video capture are for personal use only - public dissemination and commercial use strictly prohibited. If there is a time where we cannot allow audio or video capturing, we will advise in advance. LIVE STREAMING IS NOT ALLOWED AT ANY TIME. 

Raffles/Fundraising: Unsanctioned raffles and fundraisers are not allowed at Creation events.

Flashes from phone and cameras occur often during stage presentations: If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees, please keep flash photography to a minimum.

By attending Creation events, you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities. 

Please do not bring latex balloons of any sort to any of our events: We have had attendees with latex allergies and additionally bursting balloons can be hazardous to people at short range. 

Medical emergencies:  If you have a medical emergency and you do not have a caretaker with you, hotel security or 911 will be called to assist you.  

Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Check back frequently for updates. 

Customer support: ANY problem you have please write to us at: customer.service@creationent.com. Customer service hours are Monday-Friday, 9am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.

Visit our FAQs page for complete rules, policies and other information.

Thanks to everyone for their continued support!