Updated: November 12, 2020

Shipping & Handling

 

SHIPPING RATES | REFUND POLICY | INTERNATIONAL CUSTOMERS

US and Canadian orders please allow 2 weeks for delivery of merchandise. International orders please allow up to 6 weeks. Please note: certain select items are occasionally sold on a pre-order basis. This is generally indicated on the item description and the shipping times vary on these items.

AOL USERS: Please note that some AOL users have problems receiving e-mail from creationent.com addresses. If you are writing us from an AOL account please know that we ARE responding in a timely manner but it is possible our responses are being returned to us by AOL or they are going into your bulk sender folder. Please open your bulk sender folder up and allow creationent.com addresses to get through.

All Convention tickets have a non-refundable $8.50 shipping/handling fee charged per ticket ordered. This applies to all online, phone, fax and mail orders.

(See below for merchandise return policy)

Merchandise Availability:
Xena Merchandise is available internationally. Other merchandise categories are available in the US, US territories and Canada ONLY with the exception of Farscape, Stargate SG-1 and Stargate: Atlantis merchandise, which may also be shipped to the United Kingdom and Germany. Customer is responsible for any customs or duty taxes/fees.

All merchandise and fan club kits are available for shipment to Canada.

SHIPPING & HANDLING RATES ARE BASED UPON PRODUCT LINES
All prices are in U.S. Dollars and are per item ordered.
Prices effective December 28, 2007
PRODUCT TYPE: U.S.A.
CANADA
INTERNATIONAL
Autographed Photos FREE $1.85 $7.00
Photos FREE $1.85 $3.50
T-Shirts $4.25 $6.75 $15.00
Calendars $4.50 $8.50 $13.50
Combo Calendars set of 4 $12.50 $18.50 $25.00
DVD $4.50 $8.50 $16.50
Jewlery $3.00 $3.50 $6.00
Glassware* $5.00 $6.00 $11.50
Keychains $1.85 $1.85 $3.50
Magazines $2.50 $3.00 $6.00
Patches $2.00 $2.10 $3.75
Pins $1.85 $1.85 $3.50
Plates $12.00 $13.00 $25.00
Posters $5.50 $6.50 $12.00
Other Merch. $7.00 $9.00 $11.00
Convention Tickets $8.50 $8.50 $8.50

* Glassware/Ceramics: The materials used as colored decorations on the exterior of these products contain lead and/or cadium known to the State of California to cause birth defects or other reproductive harm.

 

MERCHANDISE REFUND POLICY

Convention Tickets: All tickets for our conventions are NON-REFUNDABLE. If an event is canceled for whatever reason, Creation Entertainment, at our discretion, will either fully refund any ticket purchases or allow customers to have credits for the full value of their ticket purchases, for a future convention based on ticket availability and pricing structure.  All guests and events are subject to change.  Updates are always available at our calendar of upcoming events. Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change.

Merchandise: Any and all merchandise which has been damaged in transit is fully refundable within 30 days of shipment for domestic US and Canadian customers, as long as the damaged merchandise is returned to Creation Entertainment. All International customers (other than Canada) have 60 days from the date of shipment to return any damaged merchandise for either a refund or credit towards a future purchase. In all cases when returning damaged merchandise, exact shipping cost for returning the product will also be refunded.

All other sales are non-refundable.

Creation Entertainment is the final arbiter of this refund policy.


OUR WEBSITE and YOUR PRIVACY
DECLARATION
Creation Entertainment has a strict policy relating to customer credit card information. Under NO CIRCUMSTANCES will Creation entertainment ever divulge, share or misuse customer credit card information. Our website is fully secured and our customers can shop with absolute confidence.

 

INTERNATIONAL CUSTOMERS

Merchandise Availability:
Xena merchandise is available internationally. Other merchandise categories are available in the US, US territories and Canada ONLY with the exception of Farscape, Stargate SG-1 and Stargate: Atlantis merchandise, which may also be shipped to the United Kingdom and Germany. Customer is responsible for any customs or duty taxes/fees.

There are some special ordering policies for our International customers:
  1. ALL MAIL-IN ORDERS MUST BE TYPED and all correspondence must be in English. You can place your order by phone, regular mail, email or fax.

  2. PAYMENTS IN US FUNDS ONLY. We are sorry, we can no longer accept checks from outside the United States. (Canadian residents may pay by money order) Other payments must be made via Visa, Mastercard or Amex in US dollars.

  3. At this time we can only ship Xena Fan Club Kits and Merchandise internationally.

  4. Fan Club Kits and Merchandise are shipped separately. Please allow up to 12 weeks for delivery. Some Fan Club kits contain a video tape...please specify PAL or NTSC when ordering fan club memberships. Payment is via VISA, MASTERCARD or AMEX.

  5. TYPE YOUR ADDRESS EXACTLY AS IT SHOULD APPEAR ON THE MAILING LABEL.
Example: John Doe
  100 Street name
  City, Province
  Postal Code
  Country Name

 


Creation Entertainment