Updated: December 18, 2019

Creation Entertainment's

STRANGER CON

A Salute to the TV series Stranger Things

 
Saturday and Sunday
July 11-12, 2020
IMPORTANT SCHEDULE INFORMATION***


Renaissance Schaumburg Hotel & Convention Center
1551 N. Thoreau Dr.
Schaumburg, IL 60173







PLEASE READ THIS PAGE COMPLETELY BEFORE ORDERING ANY ADMISSION PASSES OR TICKETS.
Be sure of which day a guest is doing photo ops/autographs before purchasing your admission pass. Days that guests are signing autographs and taking photo ops are listed next to their name in the Autographs and Photo Ops section of this website.

Admission passes and a la carte autograph/photo op/concert/special event tickets are delivered to you via email in PDF format which you must print out and bring with you.  Most customers should receive their PDFs within 3-5 business days of having placed their order. If you do not receive your PDF, please contact customer.service@creationent.com for assistance. Customer service hours are Monday-Friday, 9:00am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.

Admission PDFs should be brought to convention registration. Autograph PDFs can be used directly at the autograph tables.  Photo Op PDFs may be required to get validated.  Please check the show schedule for instructions regarding Photo Op PDFs.  

CLICK HERE FOR OUR COMPLETE FAQs, RULES AND POLICIES!

Bookmark this page and join our mailing list for updates. Plus, follow us on Twitter, and Instagram and join our Facebook page!


We cannot verify or guarantee admission passes or ticket purchases that are not made directly from Creation Entertainment. If you purchase tickets from a fan or other seller, it might not be legitimate. As we cannot be held responsible for second-hand sales, the first person using the PDF is considered the owner of the admission pass or autograph/photo op ticket. Once you receive your PDF, do not leave it where others can make copies. Please be careful. Anyone selling fraudulent tickets will be prosecuted to the fullest extent of the law.

#StrangerConChi



JOIN US IN THE CHICAGO AREA FOR A STRANGER CON EXPERIENCE!


It’s going to be a Stranger good time this summer! Creation’s 2020 Stranger Con: A Salute to the TV Series Stranger Things Tour heads to the Chicago area in July for a two-day show celebrating our favorite Netflix series!

This will be your chance to see stars Millie Bobby Brown (“Eleven”), Noah Schnapp (“Will Byers”), Gaten Matarazzo (“Dustin Henderson”), and host Chester Rushing (“Tommy H”) and more guests to be announced. Stay tuned for more guest announcements!

The whole family will enjoy all that the convention has to offer, including guest panels, photo ops and autograph signings, cosplay and trivia contests and more! Plus, there will be a special Saturday night concert featuring Gaten’s band!

Scroll down for more information about this show, and grab your seats to this Stranger Con party!



For updates on guests and tickets join our STRANGER CON email list.


Creation Entertainment does not advertise any talent without written permission from the talent or their representation.

Be sure of which day a guest is doing photo ops/autographs before purchasing your admission tickets.
You must have an admission ticket for the day of your photo op and/or autograph.

Eleven

Appearing Sunday

Appearing Sunday

Will Byers

Appearing Sunday

Appearing Sunday

Dustin Henderson

Appearing Saturday

Appearing Saturday

Tommy H.

Hosting Saturday & Sunday

Hosting Saturday & Sunday

Max Mayfield

Appearing Saturday

Appearing Saturday

...more guests to be announced!

JOIN OUR EMAIL LIST FOR MORE GUEST UPDATES!



Master of Ceremonies for STRANGER CON 2020: CHESTER RUSHING

It’s such a pleasure having Stranger Things star Chester Rushing as our Stranger Con MC!

The talented actor/musician brings great energy to the stage, introducing guest panels and much more!


SATURDAY NIGHT CONCERT FEATURING GATEN MATARAZZO!


Gaten Matarazzo and his band are performing in a rockin’ concert on Saturday night! More details posted soon.

The concert is included in the Gold, Silver or Copper packages and you get to keep your same reserved seats that you have during the day. Convention admission passes are not required to purchase a concert ticket or attend the concert, but the concert is an evening event ONLY and the ticket does NOT include an admission pass for daytime programming. A la carte concert tickets are $50 and can be purchased on our website or on-site at the convention.

$50
BUY TICKETS
Ticket ordering information


NOTE: If you choose to stand in line early to be in the designated dance area(s), you may only hold one additional place until the doors open. Once the doors open and if your companion is not there, there is no guarantee there will be room left in the dance areas. The dance areas are on a first come, first served basis. When filled, kindly take a seat (either with your reserved seat if you have one of our full convention packages, or in the general admission area). Thank you!

Cosplay Contest


This is your chance to show off your cosplay skills at the Stranger Con Cosplay Contest! Come as your favorite Stranger Things character or anything with an ‘80s theme or create your own! Compete for the audience's applause to win great prizes!

Note: Gift certificate prizes are valid for one year from date of issue and can be used towards Creation Merchandise only, excluding admission passes and a la carte autograph and photo op tickets.


Family Fun


Two words: LET’S PLAY! In between the guest panels and other special events, attendees get the chance to participate in some fun activities onstage including Charades, Pictionary, Mad Libs and Flash Rap (Stranger Things Season 1 recap). 

In the Vendors Room, we will have an arts & crafts table, coloring table and photo backdrops for fun selfies!



Are you an expert on all Stranger Things facts? Be one of 90 chosen fans to play one of three rounds and who knows, you could be the last person standing and multiply your winnings! Prove that you are a true trivia master and win our gift certificates to enjoy and spend! This event is generally, though not always, held the first day of the convention.

Note: Gift certificate prizes are valid for one year from date of issue and can be used towards Creation Merchandise only, excluding admission passes and a la carte autograph and photo op tickets.



Unlike at larger, Comic-Con-type conventions, we provide a smaller, more personal experience in our vendors room, concentrating on the specific series we are honoring and related merchandise. With fewer vendors, you won't have to wade through seas of merchandise you may not be interested in, but we also want attendees to know that our concentration is on the stage presentations at the event.


If you are interested in being a vendor please link over to:
www.creationent.com/dealers.htm


For those who wish to be a vendor at the convention, full details are at www.creationent.com/dealers.htm. Table prices vary per genre, and you are given two vendors wristbands per table purchased. Vendor wristbands allow you to come in and out of the vendors room, before the general public (to set up or breakdown after the show).


The views and opinions expressed by any talent or participant at, or during the convention are those of the authors and/or the persons appearing on stage, and do not necessarily reflect the views and opinions of Creation Entertainment, LLC or any of their affiliated parties.

CLICK HERE FOR OUR FAQs PAGE FOR RULES AND POLICIES!

For updates on events, guests and tickets join our
STRANGER CON email list.

Bring all your printed PDFs


Please make sure to bring ALL your PDF admission passes and a la carte autograph/photo op/concert/special event tickets to the convention as we cannot replace any passes or tickets forgotten or lost. This holds true for all pass and ticket-buyers domestic and outside of the United States as we do not have a will-call or hold desk. Our convention venues and/or host hotel generally have a business office where you can print out your pre-purchased items if needed. Once you present your PDF(s), they will be scanned for legitimacy and PDFs may be used only one time. Some photo op sessions require your PDF to be validated, so please check the schedule for instructions. If there are duplicate PDFs, we will honor the first scanned only.

Customer Support E-Mail: ANY problem you have please write to us at: customer.service@creationent.com and we'll do our best to help you. Customer service hours are Monday-Friday, 9:00am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.

NOTE: You may buy Autograph and Photo Op a la carte tickets before buying an Admission pass, but you must have an Admission pass for the day of your Autograph or Photo Op in order to use the Autograph or Photo Op a la carte tickets. Please buy an Admission pass as soon as you can as we can never guarantee Admission passes won't sell out before the show. Join our Free Email list to get updates about the convention.


Admission passes and a la carte tickets are delivered to you via e-mail in PDF format


Admission passes and a la carte tickets are delivered to you via e-mail in PDF format which you must print out and bring with you to convention registration. Customers should receive their PDFs within 3-5 business days of having placed their order. All Convention tickets have a non-refundable $8.50 handling fee charged per item ordered. Please see below on specific PDF instructions:

Admission PDFs should be brought to convention registration.

Autograph PDFs can be used directly at the autograph tables.

Photo Op PDFs may be required to get validated. Please check the event schedule for instructions. If Photo Op PDFs are required to get validated, the Photo Op listing in the schedule will indicate as such. If there is no instruction on the Photo Op listing, please bring your Photo Op PDF to the photo ops room when your Photo Op is scheduled to begin.

Concert PDFs should be handed in at registration on the day of the concert to receive a wristband. Please check with registration regarding the time you can redeem your Concert PDF for a wristband.

Special Event PDFs should be brought to the Special Event room at the time of your event. Please check the event schedule for room location.

ADMISSION PASS PACKAGES DO NOT INCLUDE PHOTO OPS
; these must be purchased separately below or at the convention (if not sold out). Thanks!

FLIGHT AND HOTEL ACCOMMODATIONS ARE NOT INCLUDED. Hotel rooms can be reserved under our convention rate by clicking here. We highly suggest to purchase travel insurance for any unforeseen issues!


Weekend Admission Packages vs Single-Day Admission Passes:


The Gold, Silver, Copper and General Admission Weekend Packages are full-convention admission passes that allow you access for the whole weekend. Gold, Silver and Copper include reserved seating and General Admission Weekend passes are not reserved seats, but are guaranteed a seat in the General Admission section. You will not need to purchase any additional single-day admission passes. 

The Single-Day Admission Passes are admission for the SPECIFIC day you choose to attend the convention. With your single-day admission pass, you’ll be able to see the guest panels and daytime events for the DAY you choose to attend. Preferred single-day are reserved seats that you choose when you purchase your pass on our website. General Admission single-day passes are not reserved seats, but are guaranteed a seat in the General Admission section.



When you purchase the Gold Weekend Admission Package Pass, you are getting the very best Stranger Con experience, with the choice reserved seats in the theater, complimentary in-person autographs from select guests and more – all included in your package! Here’s what the Gold package offers:

Reserved Seats

Reserve your seat in our main theater both days of the convention! Gold Package Holders choose their seats before anyone else, ensuring the best views in the house. This seat is yours for the entire convention, free from the malevolent seat-stealing Mind Flayer!

In-person Autographs

You get in-person autographs from Millie Bobby Brown, Noah Schnapp, Gaten Matarazzo, Chester Rushing and Sadie Sink, all included in the price of your Gold ticket!

Note: If a celebrity whose autograph is included in Gold must cancel, we work to try and replace with another guest (or multiple guests) who will sign in place of the canceled guest. If we cannot find a guest replacement(s), then we will provide a pre-signed autograph photo of equal or greater value.

Priority Lines

You are among the first rows for all Gold autograph signings. We call autographs included in this package row by row, so you'll spend less time standing in line.

Priority Pre-registration

Gold also gives you priority registration before any other attendees (and after our small VIP group)! Get first dibs on exclusive official merchandise and any remaining a la carte autograph or photo op tickets, meet & greets or special events. Pre-registration takes place the night before the convention starts and although it’s not mandatory, it gives your convention experience a great jump start!

Special Weekend Credentials

You’ll receive a special badge and lanyard that allows you Gold access for the entire weekend -- and you can also keep it as a cool memento of the convention!

Exclusive Gold Panels

We're bringing you an exclusive Gold panel for Stranger Con that will feature Millie Bobby Brown and Noah Schnapp on stage! Learn what it's like to be a part of the phenomenon that is Stranger Things, ask your questions, and enjoy an exclusive half-hour panel. Don’t miss this event!

Admission to the Saturday Night Concert

As a Gold patron, you’ll get to attend the Saturday Night Concert, featuring Gaten Matarazzo and his band (see details above)!

Like Your Seat? Keep it!

At THIS year’s show, you can renew/purchase the same exact seat, or try for a better one, for the following year's convention in the Chicago area (if applicable)! Just visit the Registration area for more details.

Admission to the Vendors Room

As a Gold patron, you’re one of the first to gain access to our vendors room at pre-registration and pick up awesome Stranger Con merchandise, guest headshots and more!

$599


FIRST ROW SEATING WILL HAVE A PREMIUM PRICE OF $899

BUY TICKETS
Admission Pass ordering information


STATE TAXES INCLUDED ON YOUR INVOICE:
As a result of the Supreme Court Ruling during 2018 affecting online sales taxes (both state and local taxes), various states are requiring sales tax (both state and local taxes) on ANY online sales; therefore, you may now start seeing a separate charge on your invoice for this sales tax. The prices at the conventions will be the same as those online. Visit the National Conference of State Legislatures website for more information.


ADMISSION PACKAGES DO NOT INCLUDE PHOTO OPS and only those autographs listed above in the Gold Autographs description are the autographs included in your package. If there is an autograph not listed in the Gold Autographs description, those can be purchased on an a la carte basis below or at the convention (if not sold out).


NOTE: If you have autographs as part of your admission package benefits, you will need to have something for the celebrities to sign. They will sign almost anything you bring from home, and there is also a wide assortment of photos and other collectibles on sale at the convention. Items that are deemed inappropriate will not be allowed to be presented at the autograph table. Personalization is not guaranteed and is at the discretion of the celebrity and it may be determined by scheduling or other factors.

 

Additional ticket options will be available closer to the convention date including: 
Silver Weekend Packages
Copper Weekend Packages
General Admission Weekend Packages
Preferred Single-Day
General Admission Single-Day will be tentatively become available as we get closer.

Make sure to sign up for our FREE EMAIL LIST for announcements. Thanks!



STRANGER CON AUCTIONS AT CREATION'S AUCTION SITE: SCHAUMBURG, IL

As we get closer to the convention we auction off special VIP and Meet & Greet Experiences for a limited number of fans with our amazing guest stars through our online auction site! Ten lucky fans get exclusive VIP access and the chance to meet all of the celebrities at the show. Imagine hanging out with some of the stars of Stranger Things and also getting to be the first in line for anything you have a ticket for!


We also have special exclusive meet and greets separately with the stars for 10 to 20 fans, details forthcoming when the auctions are announced. Make sure to be on our mailing list so when the auctions are set and ready you will receive notice.


Want to know how Creation auctions work? Read this article for bidding tips and other great info, courtesy of the website Nerds and Beyond!


Please note: Meet and Greets on Friday and Saturday can start as early as 10:00 am and on Sunday, they can go until 8:00 pm. Be aware of this and bid according to your travel plans.

Please be advised that no guests of VIPs are allowed in the VIP lounge at any time.


The find out when the bidding starts and get access to the auction join our mailing list here: www.creationent.com/email.htm





EXCLUSIVE CONCIERGE SERVICE 

Ever dreamed of having an exclusive concierge assigned to you, and only you, at your favorite Creation Convention? Our Concierges know the rules inside and out, and use that knowledge to get you in line right after the VIPs! Not only that, they also help you keep track of every event, signing and photo op, so you won’t miss a thing.

If you're interested in this premium service, write to: concierge@creationent.com.

We know that many fans like to give gifts to our celebrity guests and we feel this is a lovely gesture. However, it's impossible to accommodate the large amounts of gifts and we do not have an adequate system to accept them at the many different venues. Please refrain from bringing gifts to the convention. Instead, we are offering the following addresses for fans to send gifts to the celebrities:

Millie Bobby Brown and Noah Schnapp

c/o ICM Partners
10250 Constellation Blvd.
Los Angeles, CA 90067
ATTN: Mo Mostashari


CELEBRITY À LA CARTE AUTOGRAPHS

Having the chance to get in-person autographs from the stars of STRANGER THINGS is one of the real benefits in attending our convention! The stars will sign almost any item you bring from home or you can buy an item at the convention, but you need to have an item for the celebrity to sign. There will be tons of great photographs of some of the stars in character as well as other collectibles available at the convention that are perfect for signing. Personalizations are at the discretion of the celebrity and may be determined by scheduling or other issues. Items that are deemed inappropriate will not be presented at the autograph table.

Have more than one thing you want signed? Purchase multiple tickets and get all of your autographs at once!

NOTE: A la carte Autograph tickets DO NOT include admission passes to the convention. You must have an admission pass for the convention on the day of your autograph session to redeem the a la carte autograph ticket(s). Please buy an Admission pass as soon as you can as we can’t guarantee Admission passes won't sell out before the show. Please do not ask for exceptions. Join our Free Email list to get updates.

Personal photography is NOT ALLOWED at any autograph or photo op session.

CLICK HERE FOR MORE DETAILS ABOUT AUTOGRAPHS!


MILLIE BOBBY BROWN Eleven $100 (Sunday)

Millie is unable to autograph any products or take pictures with anything that includes EGGOs product.

NOAH SCHNAPP Will Byers $70 (Sunday)


GATEN MATARAZZO Dustin Henderson $70 (Saturday)


CHESTER RUSHING Tommy H. $30 (Saturday and Sunday)


NEW! SADIE SINK Max Mayfield $50 (Saturday)


BUY TICKETS
A la carte ticket information


STATE TAXES INCLUDED ON YOUR INVOICE:
As a result of the Supreme Court Ruling during 2018 affecting online sales taxes (both state and local taxes), various states are requiring sales tax (both state and local taxes) on ANY online sales; therefore, you may now start seeing a separate charge on your invoice for this sales tax. The prices at the conventions will be the same as those online. Visit the National Conference of State Legislatures website for more information.


Note: Patrons must bring an item for celebrities to sign. You can bring something from home or purchase a photo or other collectible in the vendors room. Items that are deemed inappropriate by Creation will not be allowed to be presented at the autograph tables.

Tickets are taken off sale on the website the week of the convention. If not sold out, tickets will be available onsite at the convention on a first come, first serve basis!

ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS  -- these must be purchased separately on this site or at the convention (if not sold out). NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket for the day of your Photo Op and Autograph tickets. Please buy an Admission ticket as soon as you can as we can never guarantee Admission tickets won't sell out before the show.  Please, absolutely, do not ask for exceptions to this rule.   Join our Free Email list to get updates.

Note: Guests usually appear ONE day of the convention, so therefore their autographing and/or photo ops take place that day, except occasions which will be noted in the text. If you are not attending all days of the convention it is wise to wait until specific days of appearance are announced before purchasing autographs or photo ops. You must have an admission ticket to the convention to get autographs or photo ops.


CELEBRITY À LA CARTE PHOTO OPS

Create a Stranger Con memory you’ll never forget! Creation's talented staff photographers take amazing photos of you and the stars, all in a comfortable and lively environment with great music as your soundtrack.

Photo Op tickets DO NOT include admission passes to the convention and are NEVER INCLUDED IN ANY CONVENTION PACKAGES. You must purchase photo ops separately AND have an admission pass for the day of your photo op to redeem your photo op ticket. Please buy an Admission pass as soon as you can as we can’t guarantee Admission passes won't sell out before the show. Please do not ask for exceptions. Join our Free Email list to get updates.

Your ONE photo op ticket includes an 8x10 glossy full color photo of yourself with the celebrity and can include up to TWO fans (1 photo op tix = 2 fans in one photo). TWO photo op tickets can include up to FOUR fans in a photo (2 photo op tix = 4 fans in one photo). We cannot, however, accommodate over FOUR fans in any one photo op. Personal photography is NOT ALLOWED at any autograph or photo op session. Photo prints and jpegs of your photo ops may be used for personal use only.

CLICK HERE FOR MORE DETAILS ABOUT PHOTO OPS!

MILLIE BOBBY BROWN Eleven $129 (Sunday)

Millie is unable to autograph any products or take pictures with anything that includes EGGOs product.

NOAH SCHNAPP Will Byers $85 (Sunday)


GATEN MATARAZZO Dustin Henderson $85 (Saturday)


CHESTER RUSHING Tommy H. $45 (Saturday and Sunday)


NEW! SADIE SINK Max Mayfield $50 (Saturday)



GROUP PHOTO OPS
These cool group photo ops include the guests and YOU in one photo! Your ONE duo, trio or group photo op ticket can include up to TWO fans (1 photo op tix = 2 fans in the photo). TWO photo op tickets can include FOUR fans in a duo, trio or group photo (2 photo op tix = 4 fans in the photo) We cannot, however, accommodate over FOUR fans in any one photo op. CLICK HERE FOR MORE DETAILS ABOUT PHOTO OPS!

MILLIE BOBBY BROWN and NOAH SCHNAPP $215 (Sunday)

Millie is unable to be photographed with any products or take pictures with anything that includes EGGOs product.

BUY TICKETS
A la carte ticket information


STATE TAXES INCLUDED ON YOUR INVOICE:
As a result of the Supreme Court Ruling during 2018 affecting online sales taxes (both state and local taxes), various states are requiring sales tax (both state and local taxes) on ANY online sales; therefore, you may now start seeing a separate charge on your invoice for this sales tax. The prices at the conventions will be the same as those online. Visit the National Conference of State Legislatures website for more information.


Tickets are taken off sale on the website the week of the convention. If not sold out, tickets will be available onsite at the convention on a first come, first serve basis!

If you'd like to see how much fans enjoy our our photo ops, click here!

If you have more questions about photo ops, click here for our Photo Op FAQ!


ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS  -- these must be purchased separately on this site or at the convention (if not sold out). NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket for the day of your Photo Op and Autograph tickets. Please buy an Admission ticket as soon as you can as we can never guarantee Admission tickets won't sell out before the show.  Please, absolutely, do not ask for exceptions to this rule.   Join our Free Email list to get updates.


Click here to view the FAQ and learn everything you need to know to have the best experience!

UPDATED JPEG ORDERING INFORMATION CLICK FOR DETAILS!

Renaissance Schaumburg Hotel & Convention Center
1551 N. Thoreau Dr.
Schaumburg, IL 60173

Flat Rate: $149.00 Single (One King Bed), $149.00 Double (Two Double Beds).
Call: 1-800-468-3571
Or use web link below:
Cutoff Date: June 19, 2020
Parking: Complimentary self-parking available

BOOK ONLINE


The show schedule is finalized the week of the convention to accommodate flight itineraries and filming schedules of our celebrities. Convention activities usually start around 10:00 a.m. but may begin earlier depending on schedules. Stage programming also usually ends around 6:00 p.m. or 7:00 p.m. and some autograph sessions begin after stage programming is complete for the day. This can run until 10:00 p.m. so PLEASE PLAN ACCORDINGLY! Signings start later on Sundays, so we recommend that you plan to stay late or stay overnight. The final schedule is usually posted one day PRIOR TO THE CONVENTION on either WEDNESDAY (for our three-day conventions) or THURSDAY (for our two-day conventions).

Our best advice is to plan for these time variabilities and check the schedule as soon as it is available.

All guests and scheduling are tentative and subject to change.

We’ve been so honored to present conventions for our fellow fans for many incredible years – and what a ride it has been! Thanks to our fellow fans, we’ve loved bringing the stars direct to their audiences!

Unlike so many other genre conventions, Creation Entertainment has a strict company policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of admission pass they purchase, will have a seat in the main auditorium where the major guests appear and events take place. 

Creation Entertainment has the right to refuse service to anyone for any reason, without prior notice, especially those who interfere with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, inconsideration to others and patrons lacking adequate hygiene. Refusal of service shall never be based on race or color, National origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, Veteran or Military status, marital status, sexual orientation or gender identity, medical condition, political affiliations or activities, or status as a victim of domestic violence, assault or stalking

 

Here is some pertinent information for you to have about Creation’s conventions, certain policies and more:

ADMISSION TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE

All guests and scheduling are tentative and subject to change. Creation Entertainment does not advertise any talent without written permission from the talent or their representation. 

In the event of a guest cancellation or a date change: ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as well as a personal conflict. Our events will take place whether a specific guest cancels or not and therefore we cannot issue admission pass refunds if a particular guest is not able to attend. If a guest must cancel their appearance at the convention, Creation Entertainment is not responsible for any refunds other than the a la carte specific-to-the-guest autograph or photo op tickets as another guest will be booked as a replacement in signing for Gold/Silver or a pre-signed photo will be provided if a replacement signer is not possible. Also, in the extremely rare chance that an actor does not finish his or her autographs or photo ops (which has only happened in a hand full of cases due to something out of our control), we will only be responsible for the refund of the a la carte autograph or photo op ticket if not redeemed. We will refund or issue a credit voucher only for a la carte photo ops and autograph tickets for a specific actor if they cancel.

Please do not come for just one actor. Our events are a celebration of the series and multiple actors from the show attend. If we have a cancelation, we will do our best to book a replacement or we will provide our Gold/Silver patrons with a pre-signed photo of the actor not in attendance if the canceled actor was signing for Gold/Silver.

Creation is also not be held responsible for any financial loss associated with the purchase of air tickets or hotel rooms that are not canceled (virtually all hotels offer a 24 or 48-hour cancelation policy, so there should be no jeopardy associated with reservations). We highly recommend you purchase travel insurance for any unforeseen issues.

Harassment at events: Creation does not tolerate any forms of harassment or bullying at its events. The company’s complete policy is stated on each schedule of events that is handed out at each convention. If you witness bad behavior at an event, immediately notify the contact listed on the rules page of your printed schedule and there is Creation staff present at all times. We cannot do anything about complaints that come after the event is over.

Team Members: We are so grateful and fortunate to have the support of our Team Members, whose continued efforts and dedication help make our conventions possible.  They are available to assist you with any questions you may have about convention events and activities, however if you have an issue, please ask to speak to Management on-site.  Check your schedule rules page to see which manager is on-site at your specific event. If you would like to submit an application to be considered as a Team Member, please visit our Jobs/Team Members section of our website by clicking here.

For those attending our conventions and making travel plans: Please know that many of the headliners who appear onstage on Sunday usually do so towards the later part of the day. Autograph signings can run into the evening until 9:00PM-10:00PM. For those traveling from out of town, we do suggest staying over until Monday in order to get your autographs and the full convention experience. Creation is not responsible for any costs associated with travel for any attendee. We highly suggest you purchase travel insurance in the event that anything should happen.  

We are not responsible for orders that are rejected during processing: On rare occasion, an error may occur during the ordering process that can require the order to be resubmitted. This can include: Incomplete form submission (usually caused by not completing the entire ordering process to the very end); Credit card failures (usually caused when there are not enough funds in an account or the credit card company rejects the charge for any number of reasons including out of state, international or unfamiliar ordering to the customers’ general pattern); or system errors during transmission of the order. 

We suggest buying admission passes and a la carte tickets only through this website: Because all PDFs are scanned for use at the convention, we can ONLY allow the first person in using each singular PDF. Autograph and photo op PDFs are also scanned for one-time use. PLEASE BE CAREFUL!

All admission pass and a la carte ticket prices are subject to change at any time, so please order as early as possible.

Admission pass packages do not include photo ops: Photo ops must be purchased separately on this website or at the convention (if not sold out). NOTE: You may buy an a la carte Autograph and/or Photo Op ticket(s) before buying an Admission pass, but you need an Admission pass for the day of your Autograph or Photo Op in order to use the Autograph and Photo Op tickets at the convention (unless the guest has changed days). Please buy an Admission pass for the day of your Photo Op or Autograph as soon as you can as we can’t guarantee Admission passes won't sell out before the show. Please, absolutely, do not ask for exceptions to this rule.

Alcoholic beverages at the convention: At most of our events, we do not allow alcohol to be present in our function rooms, including the main theatre. This includes daily panel events, meet & greets and any night events. Water stations will be available in the room. We reserve the right to perform bag checks at any time. We reserve the right to deny entrance into any of the events to anyone who appears intoxicated. If there is an instance of alcoholic beverages sold, your ID will be checked by the bartender and any underage customers will not be served any alcoholic beverages. Creation is not responsible for the alcohol consumption of others.

Weapons policy: Please do not bring any weapons to the show. If you are using a prop weapon for a photo op or as part of the cosplay contest, please bring it to registration to get tagged. After your photo op or cosplay contest is over, please do not have your prop weapon on the convention floor at any time. Prop weapons without tags will not be allowed at any time.

Lost or misplaced items: We are not responsible for lost or misplaced items. We cannot replace a la carte Autograph or Photo Op tickets that are purchased at the convention, so PLEASE make sure your PDFs and hard ticketss are kept in a safe place.

ADA Rules on service animals: This event welcomes service animals as per ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event. 

Photo taking policy at this convention: We know that taking photos makes the convention even more fun. In the main theatre, photo taking is encouraged but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to Fire Marshall regulations, everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during photo ops.

Audio or video capture for personal use is allowed except in certain circumstances: Photography and audio or video capture are for personal use only - public dissemination and commercial use strictly prohibited. If there is a time where we cannot allow audio or video capturing, we will advise in advance. LIVE STREAMING IS NOT ALLOWED AT ANY TIME. 

Raffles/Fundraising: Unsanctioned raffles and fundraisers are not allowed at Creation events.

Flashes from phone and cameras occur often during stage presentations: If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees, please keep flash photography to a minimum.

By attending Creation events, you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities. 

Please do not bring latex balloons of any sort to any of our events: We have had attendees with latex allergies and additionally bursting balloons can be hazardous to people at short range. 

Medical emergencies:  If you have a medical emergency and you do not have a caretaker with you, hotel security or 911 will be called to assist you.  

Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Join our email list for updates. 

Customer support: ANY problem you have please write to us at: customer.service@creationent.com. Customer service hours are Monday-Friday, 9am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.

Visit our FAQs page for complete rules, policies and other information.


Thanks to everyone for their continued support!