Updated: December 3, 2021
Friday, Saturday and Sunday
August 18-20, 2023
IMPORTANT SCHEDULE INFORMATION***
EMBASSY SUITES CHARLOTTE-CONCORD
5400 John Q. Hammons Dr. NW
Concord, NC 28027
PLEASE READ THIS PAGE COMPLETELY BEFORE ORDERING ANY TICKETS.
Be sure of which day a guest is doing photo ops/autographs before purchasing your admission pass. Days that guests are signing autographs and taking photo ops are listed next to their name in the Autographs and Photo Ops section of this website.
Admission passes and a la carte autograph/photo op/concert/special event tickets are delivered to you via email in PDF format which you must print out and bring with you. Most customers should receive their PDFs within 3-5 business days of having placed their order. If you do not receive your PDF, please contact firstname.lastname@example.org for assistance. Customer service hours are Monday-Friday, 9:00am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.
Admission PDFs should be brought to convention registration. Autograph PDFs can be used directly at the autograph tables. Photo Op PDFs may be required to get validated. Please check the show schedule for instructions regarding Photo Op PDFs.
CLICK HERE FOR OUR COMPLETE FAQs, RULES AND POLICIES!
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See Jensen Ackles and Jared Padalecki and more great guests in person! There will be engaging panels, lively autograph signings and photo ops, games, contests, live entertainment and more! Scroll down or click on the tabs above to get all the information and join us for some good old-fashioned Southern hospitality.
Creation Entertainment does not advertise any talent without written permission from the talent or their representation.
Be sure of which day a guest is doing photo ops/autographs before purchasing your admission tickets.
You must have an admission ticket for the day of your photo op and/or autograph in order to redeem your autograph and/or photo op ticket.
WATCH FOR MORE GUEST ANNOUNCEMENTS!
Dance and sing the night away at the Friday Night Karaoke party! It’s FREE to ALL (no admission pass is required), so don’t miss out on one of our SPN convention highlights! Guests are tentative and subject to change. Here’s how you can enter a song!
CLICK HERE FOR SOME EXTRA INFO ABOUT OUR KARAOKE EVENT!
Since this is a FREE EVENT, you do not keep your same seats you had during the day as the first few rows are removed. There will be seats in the back if you prefer to sit. If you have a VIP pass or special needs, please come to the front of the line.
NOTE: If you choose to stand in line early to be up front, you may only hold one additional place until the doors open. Once the doors open and if your companion is not there, there is no guarantee there will be room left in the front. Although these are FREE events and you do not need a convention pass to attend, please be aware that there is still a limited capacity at each venue. Seating is on a first-come, first-served basis and space may be filled to capacity.
Show us your hunter mentality by editing a video with Supernatural moments set to music! Entries are judged by video, audio and editing quality, song selection, originality and most important, humor!
ONE winner will receive a gift certificate and have their video played on the big screen (if time allows) at the Official Supernatural Convention!
CLICK HERE FOR THE RULES TO ENTER!
Below you'll find the rules, submission guidelines and anything else you might need to know:
• One SUPERNATURAL music video may be submitted, and only one.
• All submissions must be on DVD and in a sleeve or jewel case to be accepted. -We do accept music videos on Apple-compatible flash drives and also NTSC formatted DVDs.
• If submitting a flash drive, please make sure all files are compatible with Quicktime.
• In your submission you must list the specific convention the music video is for.
• Entries are limited to people attending the specific event. This is due to an overwhelming number of submissions.
• Send your video using an order confirmation or signature required so you know if your video was received.
• Please keep the submissions under five minutes.
• Winners are announced at the event.
• You do not have to be present for the actual showing of your video, but you must claim your award at the show before the end of the weekend or your award will be forfeited.
• The competition closes 40 days prior to the convention. We will NOT make any exceptions to this.
• Don't forget about the great supporting cast members of the show!
• We ask that you do not use footage from shows other than Supernatural.
• Entries cannot be returned, and person submitting entry is granting Creation the right to play this entry in perpetuity at Creation events worldwide and/or online at the Creation website(s).
Creation does not sell music videos so your entry will never be sold as a commercial product, just presented at our events/online.
• Do not submit the same video for multiple events. It will not be considered after its first submission. This also goes for videos that have been recycled with only minor changes.
SEND ENTRIES TO:
SUPERNATURAL Music Video Contest/CONCORD-CHARLOTTE
217 South Kenwood St.
Glendale, CA 91205
Do you have a great Rowena outfit? How about Castiel? Or a great mash-up? On Saturday, come as any SPN character (or create one of your own), and compete for the audience's applause and the chance to win great prizes!
Prove your Supernatural trivia skills by entering our Yes/No game! You can be one of 90 chosen fans to play one of three rounds with the last person standing earning the title of SPN Trivia Master and winning gift certificates. The day of the Yes/No game is tentative and subject to change.
For the Music Video, Cosplay Contests and Trivia Game: Those who win gift certificate prizes, they are valid for one year from date of issue and can be used towards Creation Merchandise only, and excludes admission passes and a la carte autograph/photo op/concert/special event tickets.
Our great vendor area is full of official SUPERNATURAL products, including official photographs of most of our guests in their SPN character, t-shirts and apparel, journals, jewelry, mugs and glassware, banners and posters, books and magazines, autographed items, and a lot more! Many items are only available at our convention and not sold anywhere online.
If you are interested in being a vendor please link over to:
THESE CONVENTIONS ARE INTENDED FOR ADULTS. ON STAGE APPEARANCES BY OUR GUESTS MAY INCLUDE OFF-TOPIC , OFF-COLOR OR INAPPROPRIATE HUMOR AND PROFANITY. CHILDREN ARE WELCOME IF ACCOMPANIED BY AN ADULT WHO IS AWARE OF THE POTENTIAL CONTENT.
The views and opinions expressed by any talent or participant at, or during the convention are those of the authors and/or the persons appearing on stage, and do not necessarily reflect the views and opinions of Creation Entertainment, LLC or any of their affiliated parties.
Click here to view the FAQ and learn everything you need to know to have the best experience!
Bring all your printed PDFs
Please make sure to bring ALL your PDF admission passes and a la carte autograph/photo op/concert/special event tickets to the convention as we cannot replace any passes or tickets forgotten or lost. This holds true for all pass and ticket-buyers domestic and outside of the United States as we do not have a will-call or hold desk. Our convention venues and/or host hotel generally have a business office where you can print out your pre-purchased items if needed. Once you present your PDF(s), they will be scanned for legitimacy and PDFs may be used only one time. Some photo op sessions require your PDF to be validated, so please check the schedule for instructions. If there are duplicate PDFs, we will honor the first scanned only.
Customer Support E-Mail: ANY problem you have please write to us at: email@example.com and we'll do our best to help you. Customer service hours are Monday-Friday, 9:00am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.
NOTE: You may buy Autograph and Photo Op a la carte tickets before buying an Admission pass, but you must have an Admission pass for the day of your Autograph or Photo Op in order to use the Autograph or Photo Op a la carte tickets. Please buy an Admission pass as soon as you can as we can never guarantee Admission passes won't sell out before the show. Join our Free Email list to get updates about the convention.
Admission passes and a la carte tickets are delivered to you via e-mail in PDF format
Admission passes and a la carte tickets are delivered to you via e-mail in PDF format which you must print out and bring with you to convention registration. Customers should receive their PDFs within 3-5 business days of having placed their order. If you do not receive your PDF, please contact firstname.lastname@example.org. Customer service hours are Monday-Friday, 9:00am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.
All Convention tickets have a non-refundable $8.50 handling fee charged per item ordered. Please see below on specific PDF instructions:
Admission PDFs should be brought to convention registration.
Autograph PDFs can be used directly at the autograph tables.
Photo Op PDFs may be required to get validated. Please check the event schedule for instructions. If Photo Op PDFs are required to get validated, the Photo Op listing in the schedule will indicate as such. If there is no instruction on the Photo Op listing, please bring your Photo Op PDF to the photo ops room when your Photo Op is scheduled to begin.
Concert PDFs should be handed in at registration on the day of the concert to receive a wristband. Please check with registration regarding the time you can redeem your Concert PDF for a wristband.
Special Event PDFs should be brought to the Special Event room at the time of your event. Please check the event schedule for room location.
ADMISSION PASS PACKAGES DO NOT INCLUDE PHOTO OPS; these must be purchased separately below or at the convention (if not sold out). Thanks!
FLIGHT AND HOTEL ACCOMMODATIONS ARE NOT INCLUDED. Hotel rooms can be reserved under our convention rate by clicking here. We highly suggest to purchase travel insurance for any unforeseen issues!
The Gold, Silver, Copper and General Admission Weekend Packages are full-convention admission passes that allow you access for the whole weekend. Gold, Silver and Copper include reserved seating and General Admission Weekend passes are not reserved seats, but are guaranteed a seat in the General Admission section. You will not need to purchase any additional single-day admission passes.
The Single-Day Admission Passes are admission for the SPECIFIC day you choose to attend the convention. With your single-day admission pass, you’ll be able to see the guest panels and daytime events for the DAY you choose to attend. Preferred single-day are reserved seats that you choose when you purchase your pass on our website. General Admission single-day passes are not reserved seats, but are guaranteed a seat in the General Admission section.
When you purchase the Gold Weekend Admission Package Pass, you are getting a top-of-the-line experience, with the best reserved seats in the theater, complimentary in-person autographs from selected guests and more.
Gold Package patrons choose their seats while ordering packages online, ensuring the best views in the house, and it’s your seat for the entire convention!
If you want in-person autographs from Jensen Ackles & Jared Padalecki, this is one of your only chances. They will ONLY be signing autographs for Gold & Silver Weekend package holders. In addition, you also receive in-person autographs from more guests to be announced! Note: Your Gold pass is good for ONE autograph from each guest included in the package.
Note: If a celebrity whose autograph is included in Gold must cancel, we work to try and replace with another guest (or multiple guests) who will sign in place of the canceled guest. If we cannot find a guest replacement(s), then we will provide a pre-signed autograph photo of equal or greater value.
On top of their regular convention appearances, Jensen and Jared do a more exclusive panel just for our Gold patrons. This panel with the boys is always full of special moments, insights and laughs!
You are among the first rows for all autograph signings included in this package! We call autographs included in this package row by row, so you’ll relax in your seat until you’re called!
Gold also gives you priority pre-registration before any other guests the night before! Get first dibs on exclusive merchandise and any remaining autograph or photo op tickets. It’s not mandatory, but why not get a jump on the weekend?
Have a fantastic time at the Friday night Karaoke Party! See details about the Karaoke party above!
You’ll receive a special badge and wristband only for Gold package holders that you can keep as a great memento of your fabulous weekend.
You can renew/purchase the same exact seat, or try for a better one, at the following year's convention in CONCORD-CHARLOTTE, NC (if applicable). Just visit the Registration area at the convention for more details.
FIRST ROW SEATING IS A PREMIUM PRICE OF $1850
GOLD WEEKEND ADMISSION PACKAGE PASS DOES NOT INCLUDE PHOTO OPS and only those autographs listed above in the Gold Autographs description are the autographs included in your package. If there is an autograph not listed in the Gold Autographs description, those must be purchased on an a la carte basis below or at the convention (if not sold out).
NOTE: If you have autographs as part of your admission package benefits, you will need to have something for the celebrities to sign. They will sign almost anything you bring from home, and there is also a wide assortment of photos and other collectibles on sale at the convention. Items that are deemed inappropriate will not be allowed to be presented at the autograph table. Personalization is not guaranteed and is at the discretion of the celebrity and may be determined by scheduling or other factors.
Additional ticket options will be available closer to the convention date including:
Silver Weekend Packages
Copper Weekend Packages
General Admission Weekend Packages
General Admission Single-Day
Make sure to sign up for our FREE EMAIL LISTfor announcements.
SUPERNATURAL VIP EXPERIENCES and MEET & GREETS AT CREATION'S AUCTION SITE!
SUPERNATURAL CHARLOTTE 2023 OFFICIAL CONVENTION
As we get closer to the convention, we auction off special VIP Experiences and Meet & Greet events for a limited number of fans with our amazing guest stars through our online auction site! Ten lucky fans will get the chance to bid on an exclusive VIP experience. Also on auction are special Meet & Greets with each of our celebrities in attendance, in a limited group setting.
Find out when the bidding starts and get access to the auction join our mailing list.
We know that many fans like to give gifts to our celebrity guests and we feel this is a lovely gesture. However, it's impossible to accommodate the large amounts of gifts and we do not have an adequate system to accept them at locations at so many different venues. Therefore, we are offering the following addresses for fans to send gifts to the celebrities:
c/o Management 360
9111 Wilshire Blvd.
Beverly Hills, CA 90210
c/o Industry Entertainment
955 S. Carrillo Dr. 3rd Floor
Los Angeles, CA 90048
Attn: Jacob Fenton / Misha Collins
9336 Civic Center Drive
Beverly Hills, CA, 90210 USA
Richard Speight, Jr.
c/o Thruline Entertainment
9250 Wilshire Blvd., Ground Floor
Beverly Hills, CA 90212
9250 Wilshire Blvd
Beverly Hills, CA 90212
11271 Ventura Blvd
Studio City CA 91604
CELEBRITY À LA CARTE AUTOGRAPHS
As a way to collect some amazing memories, here’s your chance to get in-person autographs from the stars of SUPERNATURAL!
CLICK HERE TO READ MORE ABOUT OUR AUTOGRAPH POLICIES AND PROCEDURES!
The stars will sign almost any item you bring from home (items that are deemed inappropriate by Creation may not be presented at the autograph table) or you can buy an item at the convention. There will be tons of great photographs of the stars as well as other collectibles available at the convention that are perfect for signing. Personalizations are at the discretion of the celebrity and may be determined by scheduling or other issues. If you want any type of clothing item(s) to be signed, they may not be worn on a person, including shoes which must be new and unworn.
NOTE: A la carte Autograph tickets DO NOT include admission passes to the convention. We will not be taking any photo ops or giving autographs out unless the person who has a photo op ticket or autograph ticket ALSO has an admission ticket for the day of the photo op or autograph (unless the guest has changed days). Please, absolutely, do not ask for exceptions to this rule. Join our Free Email list to get updates on ticket availability.
Personal photography is NOT ALLOWED at any autograph or photo op session.
NOTE: Patrons must bring an item for celebrities to sign. You can bring something from home or purchase a photo or other collectible in the Vendors room. Please feel free to purchase as many autograph tickets of a particular celebrity as you'd like. Items that are deemed inappropriate by Creation will not be allowed to be presented at the autograph tables. And have more than one thing you want signed from a single actor? Purchase multiple tickets and get all of your autographs for that actor at once!
CELEBRITY À LA CARTE PHOTO OPS
Our photo ops give you a personal experience you’ll always remember – and an outstanding memento to take home. Creation's talented staff photographers create a comfortable environment for the stars and YOU with great music as your soundtrack!
CLICK HERE TO READ MORE ABOUT OUR PHOTO OP POLICIES AND PROCEDURES!
Your ONE photo op ticket includes an 8x10 glossy full color photo of yourself with the celebrity and can include up to TWO fans (1 photo op tix = 2 fans in one photo). TWO photo op tickets can include up to FOUR fans in a photo (2 photo op tix = 4 fans in one photo). We cannot, however, accommodate over FOUR fans in any one photo op. Personal photography is NOT ALLOWED at any autograph or photo op session. Photo prints and jpegs of your photo ops may be used for personal use only.
Photo Op tickets DO NOT include admission passes to the convention and are NEVER INCLUDED IN ANY CONVENTION PACKAGES.
NOTE: You may buy Autograph and Photo Op a la carte tickets before buying an Admission pass, but you must have an Admission pass for the day of your Autograph or Photo Op in order to use the Autograph or Photo Op a la carte tickets. Please buy an Admission pass as soon as you can as we can never guarantee Admission passes won't sell out before the show. Join our free Email list to get updates about when the ticket brackets go on sale.
Jensen Ackles $199 (Sunday)
Jared Padalecki $199 (Sunday)
Misha Collins $139 (Saturday)
These cool duo, trio and group photo ops include the guests and YOU in one photo! Your ONE duo, trio or group photo op ticket can include up to TWO fans (1 photo op tix = 2 fans in the photo). TWO photo op tickets can include FOUR fans in a duo or group photo (2 photo op tix = 4 fans in the photo) We cannot, however, accommodate over FOUR fans in any one photo op.
JENSEN ACKLES, JARED PADALECKI and YOU! An awesome collectible to take home with you! $399 (Sunday)
J2M: JENSEN ACKLES, JARED PADALECKI and MISHA COLLINS $499 (Sunday)
ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS -- these must be purchased separately on this site or at the convention (if not sold out). NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket for the day of your Photo Op and Autograph tickets. Please buy an Admission ticket as soon as you can as we can never guarantee Admission tickets won't sell out before the show. Please, absolutely, do not ask for exceptions to this rule. Join our Free Email list list to get updates.
UPDATED JPEG ORDERING INFORMATION CLICK FOR DETAILS!
Want an exclusive concierge assigned to you to help you navigate a Creation Convention? Our Concierges know the rules inside and out and use that knowledge to get you in line right after the VIPs for everything you have a ticket for! They also help you keep track of every event, signing and photo op, so you won’t miss a thing.
If you're interested in this premium service, write to: email@example.com for more info. Thank you.
Embassy Suites Charlotte-Concord Resort
5400 John Q Hammons Dr. NW
Concord, NC 28027
Flat Rate: $162.00 Single (One King Bed), $162.00 Double (Two Double Beds).
Call: Direct 704-455-8200
Or use weblink: TO COME
Cut-off Date: October 16, 2023
Discounted Parking Rate: $6.00 per day and for overnight parking
The show schedule is finalized the week of the convention to accommodate flight itineraries and filming schedules of our celebrities. Convention activities usually start around 10:00 a.m. but may begin earlier depending on schedules. Stage programming also usually ends around 6:00 p.m. or 7:00 p.m. and some autograph sessions begin after stage programming is complete for the day. This can run until 10:00 p.m. so PLEASE PLAN ACCORDINGLY! Signings start later on Sundays, so we recommend that you plan to stay late or stay overnight. The final schedule is always posted one day PRIOR TO THE CONVENTION on either WEDNESDAY (for our three-day conventions) or THURSDAY (for our two-day conventions).
Our best advice is to plan for these time variabilities and check the schedule as soon as it is available.
All guests and scheduling are tentative and subject to change.
ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE.
Thanks to our fellow fans, we’ve loved bringing the stars direct to their audiences; and the tradition has continued and indeed been amped up greatly by our SUPERNATURAL CONVENTIONS. Join the celebration and be part of the unforgettable SPN family.
Unlike so many other genre conventions, Creation Entertainment has a strict company policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of ticket they purchase, will have a seat in the main auditorium where the major guests appear and events take place. Creation Entertainment has the right to refuse service to anyone who interferes with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, patrons lacking adequate hygiene and inconsideration to others. Refusal of service shall never be based on race or color, National origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, Veteran or Military status, marital status, sexual orientation or gender identity, medical condition, political affiliations or activities, or status as a victim of domestic violence, assault or stalking.
Here is some pertinent information for you to have about Creation’s conventions, certain policies and more.
ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE
STATE TAXES INCLUDED ON YOUR INVOICE:
As a result of the Supreme Court Ruling during 2018 affecting online sales taxes (both state and local taxes), various states are requiring sales tax (both state and local taxes) on ANY online sales; therefore, you may now start seeing a separate charge on your invoice for this sales tax. The prices at the conventions will be the same as those online. Visit the National Conference of State Legislatures website for more information.
All guests and scheduling are tentative and subject to change. Creation Entertainment does not advertise any talent without written permission from the talent or their representation.
Please do not come for just one actor. Our events are a celebration of the series and multiple actors from the show attend. If we have a cancelation, we will do our best to book a replacement or we will provide our Gold/Silver patrons with a pre-signed photo of the actor not in attendance if the canceled actor was signing for Gold/Silver.
In the event of a guest cancellation or a date change: ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as well as a personal conflict. Our events will take place whether a specific guest cancels or not and therefore we cannot issue admission pass refunds if a particular guest is not able to attend. If a guest must cancel their appearance at the convention, Creation Entertainment is not responsible for any refunds other than the a la carte specific-to-the-guest autograph or photo op tickets as another guest will be booked as a replacement in signing for Gold/Silver or a pre-signed photo will be provided if a replacement signer is not possible. Also, in the extremely rare chance that an actor does not finish his or her autographs or photo ops (which has only happened in a hand full of cases due to something out of our control), we will only be responsible for the refund of the a la carte autograph or photo op ticket if not redeemed. We will refund or issue a credit voucher only for a la carte photo ops and autograph tickets for a specific actor if they cancel.
Creation is also not be held responsible for any financial loss associated with the purchase of air tickets or hotel rooms that are not canceled (virtually all hotels offer a 24 or 48-hour cancelation policy, so there should be no jeopardy associated with reservations). We highly recommend you purchase travel insurance for any unforeseen issues.
Disease and Illness Disclaimer: By using your admission pass, you recognize that disease and illness, including, but not limited to, the coronavirus (COVID-19) and the common cold, may be spread through interaction with other people. Creation Events programs may be attended by many, sometimes numbering in the hundreds. Social distancing and other measures at these events is very difficult, if not impossible, to practice and enforce. Therefore, you agree that you will not purchase an event admission pass if you know you have symptoms of COVID-19 or any other communicable disease or illness, or you have a high risk of contracting or suffering from one, and you certify that you do not have any reason to believe that you have been exposed to or could be a carrier of any disease or illness. If you do attend, you agree that you will take all possible steps to protect your health and the health of others attending the event. You further agree that, by using an admission pass and attending, you thereby waive any claim of liability you might make against Creation Entertainment, Inc. or its officers, directors, employees and agents as a result of your contracting disease or illness from attending one of our events, and you agree that you will indemnify, defend and hold harmless Creation Entertainment, Inc. and its officers, directors, employees and agents against any loss that any of them may suffer or be obligated to pay as a result of any claim that may be made against any of them by others, as a result of your attending the event, including, but not limited to, legal damages, attorney's fees and court costs. If you are unsure of your status, please consult with your doctor before purchasing an event admission pass. You further agree that should Creation Events in its sole opinion believe that you may pose a threat to the health of others, it may deny you admission or request that you leave the event and that you understand and accept all risks that your attendance may encounter.
This convention is intended for adults. On stage appearances by our guests may include off-color or inappropriate humor and profanity. Children are welcome if accompanied by an adult who is aware of the potential content. The views and opinions expressed by any talent or participant at, or during the convention are those of the authors and/or the persons appearing on stage, and do not necessarily reflect the views and opinions of Creation Entertainment, LLC or any of their affiliated parties.
Harassment at events: Creation does not tolerate any forms of harassment or bullying at its events. The company’s complete policy is stated on each schedule of events that is handed out at each convention. If you witness bad behavior at an event, immediately notify the contact listed on the rules page of your printed schedule and there is Creation staff present at all times. We cannot do anything about complaints that come after the event is over.
Team Members: We are so grateful and fortunate to have the support of our Team Members, whose continued efforts and dedication help make our conventions possible. They are available to assist you with any questions you may have about convention events and activities, however if you have an issue, please ask to speak to Management on-site. Check your schedule rules page to see which manager is on-site at your specific event. If you would like to submit an application to be considered as a Team Member, please visit our Jobs/Team Members section of our website by clicking here.
For those attending our conventions and making travel plans: Please know that many of the headliners who appear onstage on Sunday usually do so towards the later part of the day. Autograph signings can run into the evening until 9:00PM-10:00PM. For those traveling from out of town, we suggest staying over until Monday in order to get your autographs and the full convention experience. Creation is not responsible for any costs associated with travel for any attendee. We highly suggest you purchase travel insurance in the event that anything should happen.
We are not responsible for orders that are rejected during processing: On rare occasion, an error may occur during the ordering process that can require the order to be resubmitted. This can include: Incomplete form submission (usually caused by not completing the entire ordering process to the very end); Credit card failures (usually caused when there are not enough funds in an account or the credit card company rejects the charge for any number of reasons including out of state, international or unfamiliar ordering to the customers’ general pattern); or system errors during transmission of the order.
We suggest buying admission passes and a la carte tickets only through this website: Because all PDFs are scanned for use at the convention, we can ONLY allow the first person in using each singular PDF. Autograph and photo op PDFs are also scanned for one-time use. PLEASE BE CAREFUL! Tickets that are not valid or deemed fraudulent will not be accepted.
All admission pass and a la carte ticket prices are subject to change at any time, so please order as early as possible.
Admission pass packages do not include photo ops: Photo ops must be purchased separately on this website or at the convention (if not sold out).
NOTE: You may buy an a la carte Autograph and/or Photo Op ticket(s) before buying an Admission pass, but you need an Admission pass for the day of your Autograph or Photo Op in order to use the Autograph and Photo Op tickets at the convention (unless the guest has changed days). Please buy an Admission pass for the day of your Photo Op or Autograph as soon as you can as we can’t guarantee Admission passes won't sell out before the show. Please, absolutely, do not ask for exceptions to this rule.
Alcoholic beverages at the convention: At most of our events, we do not allow alcohol to be present in our function rooms, including the main theatre. This includes daily panel events, meet & greets and any night events. Water stations will be available in the room. We reserve the right to perform bag checks at any time. We reserve the right to deny entrance into any of the events to anyone who appears intoxicated. If there is an instance of alcoholic beverages sold, your ID will be checked by the bartender and any underage customers will not be served any alcoholic beverages. Creation is not responsible for the alcohol consumption of others.
Weapons policy: Please do not bring any weapons to the show. If you are using a prop weapon for a photo op or as part of the cosplay contest, please bring it to registration to get tagged. After your photo op or cosplay contest is over, please do not have your prop weapon on the convention floor at any time. Prop weapons without tags will not be allowed at any time.
Lost or misplaced items: We are not responsible for lost or misplaced items. We cannot replace a la carte Autograph or Photo Op tickets that are purchased at the convention, so PLEASE make sure your PDFs and hard tickets are kept in a safe place.
ADA Rules on service animals: This event welcomes service animals as per ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event.
Photo taking policy at this convention: We know that taking photos makes the convention even more fun. In the main theatre, photo taking is encouraged but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to Fire Marshall regulations, everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during photo ops.
Audio or video capture for personal use is allowed except in certain circumstances: Photography and audio or video capture are for personal use only - public dissemination and commercial use strictly prohibited. If there is a time where we cannot allow audio or video capturing of the Q&As, we will advise in advance. AUDIO/VIDEO CAPTURING IS NOT ALLOWED DURING AUTOGRAPHS, PHOTO OPS AND SOME MEET & GREETS. LIVE STREAMING IS NOT ALLOWED AT ANY TIME.
Raffles/Fundraising: Unsanctioned raffles and fundraisers are not allowed at Creation events.
Flashes from phone and cameras occur often during stage presentations: If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees, please keep flash photography to a minimum.
By attending Creation events, you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities.
Please do not bring latex balloons of any sort to any of our events: We have had attendees with latex allergies and bursting balloons can be hazardous to people at short range.
Medical emergencies: If you have a medical emergency and you do not have a caretaker with you, hotel security or 911 will be called to assist you.
Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Join our email list for updates.
Customer support: ANY problem you have please write to us at: firstname.lastname@example.org. Customer service hours are Monday-Friday, 9:00am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.
Visit our FAQs page for complete rules, policies and other information.