Once Upon A Time Offical Convention - Chicago(Schaumburg), IL
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the creation entertainment difference

Unlike so many other genre conventions, Creation Entertainment has a strict company policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of ticket they purchase, will have a seat in the main auditorium where the major guests appear and events take place. Nothing upsets us more than hearing about other conventions that sell tickets to patrons and then those very same patrons have to wait on additional lines inside the facility to get into (or sometimes not!) the main theatre. An important Creation Entertainment difference we want you to know about!

The Creation difference extends to our 40 years experience in running fan conventions. In the last few years we've seen promoter after promoter fail taking hard earned ticket money down with them. Inexperienced promoters, often first-timers, use celebrity images and names to get ticket money which they use to hopefully pay their expenses. When that fails they've already gone through "your" ticket money and they collapse leaving no recourse for ticket holders. They say "buyer beware" but this has happened in other conventions and we really feel for those great fans who have lost their ticket money and upset travel plans.

**All Convention tickets have a $8.50 shipping/handling fee charged per ticket ordered. This applies to all online, phone, fax and mail orders.

***Attention Attendees: Do not purchase Creation Tickets from scalpers or anyone trying to offer tickets as you arrive at our convention locations. Each ticket is checked for authenticity at the door with a scanner and we cannot let you in if your ticket is counterfeit (which has happened recently). Each ticket once scanned makes any and all copies of that same one of a kind scan void and we can only let the first person in with it. Please only buy your tickets only from Creation in advance or at the door, we seen too many nice folks lose their hard earned money this way and be turned away. Thanks, we appreciate your support!

WANT TO VOLUNTEER AT THIS CONVENTION? GREAT, IT IS MUCH APPRECIATED!
Please email our volunteer coordinator:
and let us know which convention you would like to volunteer.
PLEASE NOTE: You must be 21 years old or over to volunteer.

We really appreciate your help in publicizing this event on-line. Grab our banners to put on your site!

ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as can a personal conflict. Our events will take place whether a specific guest cancels or not (we always try to book replacements) and therefore we cannot issue admission ticket or ticket package refunds if a particular guest does not fulfill their appearance contract. Of course we will always refund separately purchased photo ops and autograph tickets for a guest if they cancel.

PHOTO TAKING POLICY AT THIS CONVENTION
We know that taking photos makes the convention even more fun and we thought it would be a good idea to share our photo taking policies for you before you arrive at the convention so you can prepare. In the auditorium, photo taking is encouraged, but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to fire marshall regulations everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during the photo ops. Only those people who have autograph tickets may come up to get autographs. Thank you for understanding the need to have these few rules so everyone is safe and has fun.

The vast majority of our guest celebrities take questions from the audience during their on-stage time. Therefore it is incumbent upon those that ask questions to make them ones that allow our mutual shared time with the celebrities to be enjoyable, interesting and entertaining for all (including the guest). Asking for hugs, telling stars we love them (we all do, that's why we're here), giving gifts, getting into long personal stories, or worse, is not acceptable for this format and, in fact, is quite self-centered when you are in essence "representing" all of fandom to a celebrity. Join us in trying to make this convention the best entertainment for everyone!

In the event of convention cancellations or date changes Creation Entertainment is not responsible for patrons' costs involving travel or hotel accommodations or any other non convention ticket expenses.

Advance ticket sales are generally turned off early to mid-week of the week of the events. Tickets, if they are not sold out, are sold at the convention of course.

Creation celebrates our many years of Convention Memories

Issac Asimov
Here's a pic of the legendary sci-fi author/genius Isaac Asimov, a frequent visitor to our early conventions and quite a character as well! It is amazing that we got to work with him after reading so many of his books.

Young Hercules Ryan Gosling
From the "you never know" category, here in the middle is "Young Hercules" at our Official Hercules/Xena Convention (pictured with his co-stars from that short lived series). He's better known by his real name today: Ryan Gosling, an incredible actor doing wonderful work in feature films.

Karl Urban, Kevin Smith and Danielle Cormack
Back in the heyday of Xena popularity we had the pleasure of meeting some of New Zealand's top talents as they often guested on the series which was filmed in that beautiful country. Left to right: Karl Urban who went onto major stardom as Star Trek's new Dr. McCoy, Kevin Smith, one of our all-time favorite guests, on the verge of international fame when he was killed in a tragic accident, and Danielle Cormack who continues to perform in New Zealand.

Robert Englund
For over two decades we had the pleasure of presenting the country's leading horror fan conventions, Fangoria's Weekend of Horrors with the popular magazine and illustrious editor Tony Timpone. These shows were a breeding ground for up and coming genre talent and that makes us proud. Here, one of the icons of the field, Robert Englund, on stage.

Bruce Lee Action Figure
During one crazy phase we started manufacturing action figures and selling them in Toys R Us amongst other national retailers. Bruce Lee was probably are most realistic looking figure, but we also had success with Saturday Night Live figures and Drew and Mimi from The Drew Carey Show.

Farscape Convention
It had one of the most loyal and passionate fan movements behind it and a gloriously talented cast of performers working with amazing and intelligent scripts. We were delighted to be associated with this incredible and still missed series and it was always a special pleasure to work with star Ben Browder.

Early Creation Convention
We were ahead of the times back in the 80's with conventions mixing all sorts of fan favorites together. Usually all the different fandoms got along and it is nice to see that Dr. Who is more popular than ever. We were licensees back in the day and worked with many of the earlier Doctors, including, of course, the larger than life Tom Baker.

Official Star Trek Convention San Francisco
Here is a scene from a recent Official Star Trek Convention in San Francisco with Brent Spiner on stage speaking to a sold out crowd.

DeForest Kelly
There was never any guest nicer than the amazing DeForest Kelley who graced our stages many, many times always putting on a warm and entertaining presentation for his legions of dedicated fans. He was just as cool as you would want him to be!

Nimoy and Quinto
The only time this ever happened: Three Mr. Spocks on stage, a really special moment

Spock Bust
It all started with a Mr. Spock head: our entry into the world of Star Trek merchandising began full time when we purchased 1,000 of these 35 years ago or so. We still have a few left!

Star Trek 45th Anniversary
Every five year anniversary marks a special time to remember for Star Trek fans and our conventions take on an air of a family reunion of long-time fans and the stars we all admire. Sadly we also mark the loss of some of those talents who appeared with us regularly at our events. They are missed.

TV Land Store
One of our most fun to run conventions was The Official TV LAND Convention. Here is the convention store we set up offering goodies to fellow TV fanatics!

Larry Hagman
This is pretty cool: Sam Rubin interviewed legendary Larry Hagman at our TV Land Convention, sadly a one-time only gathering, but did we ever enjoy meeting so many of our all-time favorite TV stars!

Tim Conway
Another wonderful moment from the TV Land Convention: here's the hilarious Tim Conway regaling the audience with anecdotes about his career that has spanned decades.

TV Land
Dick Martin, George Schlatter and Alan Sues at the TV Land Convention

Creation's Amazing Panel
Here's an amazing panel we did in LA at the famed Biltmore Hotel: Forry Ackerman, Ray Bradbury, Ray Harryhausen and John Landis!

Jack King Kirby
Comic book and entertainment fans owe much to the legendary JACK KIRBY, the revered talent who co-created the Marvel mythology and made many early appearances with us, among his most devoted followers. Although his passing never allowed Jack to see the amazing success of his characters in film we do know that his appearances at conventions always brought down the house!

John Noble
It is always great when we can personally thank a performer for an absolutely beautifully done job and that was just the treat when John Noble appeared in Feb. of 2013 wrapping up his epic FRINGE series, one of our all-time favorite shows!

Alfre Woodard
The beautiful and talented Alfre Woodard graced her stages to reminisce about her appearance in Star Trek as Lily in the movie Star Trek: First Contact, but of course she is best known for being an Academy Award and Grammy nominated actress as well as having an incredible 17 Emmy nominations (winning four).

William Shatner, Sir Patrick Stewart and Leonard Nimoy
Our Vegas Star Trek Convention is ALWAYS full of surprises! Sir Patrick Stewart joins William Shatner and Leonard Nimoy in this once in a lifetime moment! We're glad we were there!

Wally Schirra and Alan Bean
In 2006, space pioneers, astronauts Wally Schirra and Alan Bean, guested at Grand Slam: it was an honor!
Photo Credit: David Livingston

Kirsten, Robert and Taylor
Three of the most popular actors on the planet graced our stages along with their The Twilight Saga: Breaking Dawn director: Bill Condon, Kristen Stewart, Robert Pattinson and Taylor Lautner helped us make history at an official fan gathering done in conjunction with the press junket and in association with Summit Entertainment.

Creation 1971
Our first convention program in 1971, ticket prices were $1.50 a day and our special guest was legendary comic artist superstar Jim Steranko!

Creation 1971
We even had time to publish 6 issues of a popular comic art fanzine called Infinity when we were teenagers. Back in the days before the internet, printed fanzines and conventions helped keep fandom connected.

celebrating star trek 40th anniversary
When we ran The Official STAR WARS Convention we brought in Gene Roddenberry as a surprise and this moment in time was a true highlight. Gene was a great mentor of ours and he is always in our thoughts, especially when we gather for our Official STAR TREK Conventions.

celebrating star trek 40th anniversary
LOST was one of the great TV series of all-time and we were proud to be an official licensee for the show. Here three of the stars, Ian Somerhalder, Evangeline Lilly and Naveen Andrews, grace our stages in a Creation Convention appearance.

celebrating star trek 40th anniversary
Two of our most popular celebrity guests from the Stargate franchise making their only Creation appearance together on stage: Michael Shanks and Amanda Tapping! We love following their careers post Stargate and look forward to enjoying their work for years to come!

celebrating star trek 40th anniversary
How's this for cool? Arnold as THE Terminator at our Official T-2 Convention, an awesome occasion!

celebrating star trek 40th anniversary
A VERY special moment in Creation History

BILL SHATNER & LEONARD NIMOY toasting the 40th Anniversary of Star Trek on the exact day, 4 decades later, that the original series began its TV run! Taken in Chicago at Creation's Salute to Star Trek's 40th! Thanks, Bill and Leonard for being such a big part of Creation Entertainment! Who would have thought that as kids that watched classic Trek, that one day we'd be working with these show biz legends!


History is made again at Creation when LEONARD NIMOY passes the ceremonial "#1 Vulcan" tee-shirt to the new Mr. Spock ZACHARY QUINTO. It all happened in front of the audience at Grand Slam XVI. Creation Conventions: it is ALL about making wonderful memories like this!

Jack Nicholson
Superstar Legend Jack Nicholson made the "Creation" scene, a definite ultra-cool moment in our 40 plus year history!

Patrick Macnee
Growing up watching THE AVENGERS was a particular joy so when Patrick Macnee joined the Creation line-up of stars it was a joyous occasion for us and his many fans!

Star Trek Captains
It's never happened before or after but it was another of our proudest moments: having four STAR TREK Captains share the stage. Let's hope we can pull it off again some day and add a few more?

Star Trek Captains
Long-time Creation friend (and early fan attendee turned superstar producer) DEAN DEVLIN brought along friends Hank Azaria and Harry Shearer to one of our shows. Dean is currently behind one of TV's greatest shows LEVERAGE!

Star Trek Captains
The impeccable Ricardo Montalban created Star Trek's most popular villian as Khan but in person he truly was one of a kind and his two appearances for us were definitely amongst the most memorable! He is sorely missed by all Trekkers and was indeed a Hollywood classic himself!

Star Trek Captains
Gracious and supportive to us as ever William Shatner made sure first time Creation guest star Joan Collins (in her only convention appearance) was comfortable on stage, reunited decades after their ultra-popular classic Trek appearance together!

Star Trek Captains
As promised, a seat for all! Here's a scene of the amazing theatre we used for years for our Las Vegas Star Trek Convention. At Creation shows: no waiting and worrying about seeing the stars!

Star Trek Captains
Pretty Cool we'd say to have welcomed the ultra talented Elijah Wood as Creation promoted several Official LORD OF THE RINGS events.

Here's some shots of Leonard Nimoy's last convention appearance (courtesy of Paul Harvath), taken at our Chicago 2011 Official STAR TREK Convention. Thank You Leonard for your three decade association with Creation: we've loved every minute of presenting you to your adoring fans (of which we number ourselves!):
Nimoy Farewell

Leonard Nimoy's emotional farewell to Star Trek Conventions: 2011 Chicago

Nimoy Farewell

Nimoy Farewell
These guys are HILARIOUS on stage together and we love having them at our events: true superstars of the genre: Jonathan Frakes (now busy directing) and Brent Spiner!

 

PLEASE READ THIS PAGE COMPLETELY BEFORE ORDERING ANY TICKETS.
Be sure of which day a guest is doing photo ops/autographs
before purchasing your admission tickets.

Please note that tickets are delivered to you via e-mail in PDF format which you should print out and bring with you to convention registration. Most customers receive their PDF tickets within 3-5 business days of having placed their order.

Merchandise Area

They say that all good things must come to an end, and it is with sadness that today, February 6, 2018, we learned that ONCE UPON A TIME, the wonderful show we love, is wrapping up its seven year run with the current season. Therefore we have made our 2018 ONCE UPON A TIME Conventions a FAREWELL TOUR honoring all the great years of entertainment. Join us as we too wrap up our OUAT Official CONVENTION Tours with these gatherings. And a hearty thank you to all our great fellow fans and the stars that made this series and our past conventions times we’ll always remember!



Creation Entertainment’s
ONCE UPON A TIME
Official Convention

CHICAGO, IL
Friday, Saturday and Sunday
April 20-22, 2018*

WESTIN O’HARE HOTEL
6100 N. RIVER ROAD
ROSEMONT, IL 60018(close to the Chicago O’Hare Airport)


**Please note: MOST OFTEN WE DO PREREGISTRATION THE NIGHT BEFORE THE CONVENTION (THURSDAY). IT IS NOT A NECESSITY, JUST A CONVENIENCE, AND IT GETS FULL CONVENTION GOERS (THOSE GOING ALL THREE DAYS) THEIR CREDENTIALS, PRINTED SCHEDULES, OPTIONS TO GET ANY AUTOGRAPH AND PHOTO OP TICKETS STILL AVAILABLE, AND, OF COURSE, FIRST CRACK AT SOUVENIRS. WE FINALIZE PREREGISTRATION AND OTHER SCHEDULING WHEN WE GET CLOSER TO THE EVENT AND KNOW BOTH THE GUESTS ITINERARIES AND THE HOTEL’S OTHER BOOKINGS. CONVENTION ACTIVITIES USUALLY START AT APPROXIMATELY 10:00 IN THE MORNING. SOMETIMES AUTOGRAPHING RUNS INTO THE EARLY TO MID-EVENING, SO PLEASE PLAN ACCORDINGLY. THE FINAL SCHEDULE IS ALWAYS POSTED BY THE WEDNESDAY PRIOR TO THE CONVENTION. WHILE WE’D LIKE TO PRESENT IT BEFORE THAT TIME, IT IS IMPOSSIBLE DUE TO THE FLIGHT ITINERARIES AND SHOOTING SCHEDULES OF OUR CELEBRITY GUESTS.

Updated: February 21, 2018

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Once Upon a Time has swept fans away with the magical storytelling, lovable characters and clever retelling of the classics we all grew up with. We couldn't be happier to have the honor of presenting the 2018 Official Once Upon a Time Convention Tour to all our fellow fans in Chicago!

The stars of Once Upon a Time, off the screen and in person for three days full of excitement, music and fun! Meet your favorite actors and interact with them in ways you never thought possible. 

This convention is different from any you've ever been to before. We guarantee you a seat to see all the stars, so there's no camping out or hoping to just catch a glimpse. You're only concern is having the time of your life alongside them!

Please make sure that you are on our complimentary bulletin list so we can advise you when we have updates on this very exciting launch!

#OUATCHI

DON'T FORGET TO USE THE OFFICIAL HASHTAG ON TWITTER, FACEBOOK, AND INSTAGRAM!

Twitter   Facebook   Instagram

Guests Celebrities

Lana Parrilla Regina
Sunday
Colin ODonoghue Captain Killian “Hook” Jones
Saturday
Rebecca Mader Zelena
Sunday
ANDREW WEST Henry Mills
Sunday
Rose Reynolds Alice/Tilly
Saturday
Gil McKinney Prince Eric
Friday and Saturday
Lee Arenberg Leroy/Grumpy
Hosting Sat/Sun
Karen David Princess Jasmine
Saturday and Sunday
Keegan Connor Tracey William Smee
Friday and Saturday
Chris will appear on stage Friday
MICHAEL COLEMAN Happy
Friday and Saturday
Michael will be hosting on Friday.
BeverleyElliott Granny
Day of appearance to be announced
Giles Matthey Gideon
Giles will be appearing on stage, signing autographs and taking photo ops with fans on Friday and Saturday.

Check back here for guest information and updates!

Customer support email: ANY problem you have please write to us at customer.service@creationent.com and we'll look into it and get right back to you. Thanks!

Regarding the issue of alcoholic beverages at the convention: We do not allow alcohol to be present in our function rooms, including the main theatre. This includes daily panel events and any night events. We kindly ask, for the evening event(s), you do not bring bags unless necessary. Water stations will be available in the room and, for those that have special medical needs, you can discreetly discuss those with security before entering and we will do bag checks. We regret that we've had to take this measure, but we must protect our audience and celebrities; we’ve been advised that this is a necessity. We retain the right not to allow entrance into any of the events to anyone who shows up appearing intoxicated.

ADA rules on service animals: This event welcomes service animals as per the ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event.

All guests are announced when contracted, and all convention contracts include clauses allowing actors to cancel if they get film and/or television work. In the rare case of a guest cancellation we always try to do our best to replace performers. We cannot, however, refund tickets for a convention admission based on a guest cancellation, beyond of course specific autograph and/or photo op tickets which are not included in packages.

For those attending our conventions and making travel plans: Please know that the majority of guests that appear on stage do so usually in the later part of the day (although that is sometimes different for actors working on a current series). Sometimes autographing runs into the evening or later when guests appear late in the day. Because we have to wait for guests to give us their flight information we cannot tell you in advance when these autograph sessions will occur until the convention schedule is posted at this website a few days before the event. For those out-of-towners that want to guarantee autographs of stars appearing on Sunday we do suggest staying over or planning a later leaving time.

PLEASE BE CAREFUL! We do suggest buying tickets only from the original source: through this website. Because all tickets are scanned for use at the convention we can ONLY allow the first person in using each singular ticket. Autograph and photo op tickets are also scanned for one-time use. WE’VE NOTICED A PICKUP IN BOGUS TICKETS and well-meaning fans being ripped off by those that have just resold copied tickets.

Flashes occur from phone and cameras often during stage presentations. If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees please keep flash photography to a minimum and familiarize yourself on how to get the best pictures in different lighting situations. Generally flash is not the best way to take photos at the convention. We will attempt to have a more detailed note page of getting the best pictures at conventions available soon.

Events

Unlike other genre conventions, Creation Entertainment has a strict policy to not "oversell" tickets. Every attendee, no matter what ticket they purchase, will have a seat in the main auditorium to see the major guests and join the main events! We believe in a more personal convention for fans, by fans, that leaves you with memories that last a lifetime!

Creation Entertainment has the right to refuse service to anyone who interferes with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind, both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, patrons lacking adequate hygiene and inconsideration to others. Refusal of service shall never be based on race or color, national origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, veteran or military status, marital status, sexual orientation or gender identity, medical condition, political affiliations or activities, or status as a victim of domestic violence, assault or stalking.

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HERE’S A NEW VIDEO WITH REBECCA MADER TAKEN AT A RECENT CONVENTION, ENJOY!

 

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Gold Gala Party

Lee Arenberg Lee ArenbergYOUR SPECIAL MASTERS OF CEREMONIES FOR THE CONVENTION: LEE ARENBERG and MICHAEL COLEMAN

Everyone will know Lee from his role as Grumpy on Once Upon A Time, but he has had a very impressive career! You might recognize him as one of Captain Barbossa’s crew in the Pirates of the Caribbean series, or from his roles in Star Trek, Charmed, Angel, Seinfeld and many more. He's a charming, funny and engaging host who brings a touch of magic!

The talented Michael Coleman will be our Friday master of ceremonies. Michael plays the fan-favorite Happy on Once Upon A Time and has also appeared on Smallville, Supernatural, Stargate, Eureka and many more.

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Be Our Guest, featuring the Once Upon a Time Tww talent

 

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Merchandise Area

"ONCE UPON A CONCERT" FEATURING:
Rebecca Mader

 

"Be Our Guest" as we offer a magical night of exceptional live music on the Creation stage on Saturday Night! Hosted by the charming Lee Arenberg and featuring the Once Upon a Time Orchestra and the exceptional vocal talents of Rebecca Mader, Gil McKinney, Beverley Elliott, Michael Coleman, Karen David and others to be announced! OUAT and Disney fans are always pleased with the classic songs and fun surprises! Who knows, you may end up in one of our famous Conga lines at the end of the show too!

The concert is included in many of our amazing ticket packages (Gold, Silver and Copper). Don't have a package ticket but still want to see the show? No problem! Tickets are only $35 and can be purchased on our website at the convention. Buy your tickets today, these shows sell out quickly, and don't miss out on a once-in-a-lifetime concert! 

Click here to view the FAQ and learn everything you need to know to have the best experience! THIS CONCERT TICKET IS NOT A DAYTIME CONVENTION TICKET. IT IS A TICKET TO THE "ONCE UPON A CONCERT" ONLY. You do not need a daytime convention ticket in order to attend this night-time show. Just the night-time show ticket.

 

$35

tickets

 


Gil Mckinney & Karen David "A Whole New World" duet
at our official convention in Toronto.

 

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Costume Parade

THE CREATION COSTUME PARADE

cosplay at creation eventsShow your creative talents, and impeccable taste in characters, by entering our famous Costume Contest! Held on SATURDAY, come dressed as any Once Upon a Time (or Disney) character and compete for the audience's applause to win great prizes! Who wouldn't want a $250 gift certificate good for Creation merchandise and the adoration of the audience?

Note: Gift certificate are good for one year toward Creation merchandise only, excludes convention, autograph and photo-op tickets.

 

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Karaoke Party

Michael Coleman, Beverley Elliott and Chris Gauthier host a karaoke party like you've never seen!

FRIDAY NIGHT: Have a fairy tale moment on stage and sing your favorite songs with some of the stars of Once Upon a Time as YOUR backup singers! Admission is FREE! Adding to the fun is a fresh cosplay theme every year.

The 2018 theme will be announced soon, so if the feeling strikes you, strut your cosplay stuff while singing your heart out! Don't worry if you aren’t the cosplaying type, it isn't mandatory and there is seating in the back for those that prefer to relax and just take in the action.   Please note that this is a GENERAL ADMISSION EVENT, so you do not keep your same seats you had during the day.

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Trivia Competition

TRIVIA COMPETITION

On Friday, put your encyclopedic Storybrooke knowledge to work in our famous Yes/No Trivia Competition! Be the last fan standing on stage and you could win up to $700!

On Saturday and/or Sunday (depending on scheduling) you'll have a chance to Stump the Experts! We pick a panel of experts from the attendees and then an audience tests their OUAT knowledge and tries to stump them. If the panelists manage to hold their own against the audience they can win a wide variety of OUAT gifts and prizes! Start your rewatch now and be ready to win big!

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Merchandise Area

THE ONCE UPON A TIME VENDORS AREA

Our vendor area is overflowing with official Once Upon a Time products to offer attendees! You can expect to find official photographs from the studio, T-shirts and apparel, jewelry, mugs and glassware, banners and posters, books and magazines, autographed items, and a lot more! Welcome to Once Upon a Time Collector Heaven!

Our vendor area is small compared to a massive “comic con” that covers many properties, and that’s how we like it. Our conventions provide a more personal experience, and that extends into the vendor area, to give the fans (and celebrities) a more rewarding show. You won't have to wade through seas of merch you aren't interested in just to find the gold because we bring only the best to our vendor area.

If you would like to be a vendor at the convention just follow the rules at: www.creationent.com/dealers.htm.

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ONCE UPON A TIME Music Video Contest

THE ONCE UPON A TIME FAN MUSIC VIDEO CONTEST

Are you a talented video editor? A walking encyclopedia of all the exciting moments from Once Upon a Time who thinks, "These would be awesome set to music?" Here is your chance to flex your creative muscles, and fan knowledge, to compete for prizes at OUAT Official Convention 2018 shows! Entries are judged on the following criteria:

Video, audio & editing quality
Inventiveness
Song selection and originality
Humorous submissions are encouraged!

Winners will receive a $100 gift certificate good for Creation merchandise (excludes convention, autograph and photo op tickets), and will be played on screens at the Official Once Upon a Time Conventions! Winners will be announced and awarded at the specific show.

Click here for the rules, submission guidelines and anything else you might need to know:

One OUAT music video may be submitted, and only one. All submissions must be on DVD and in a sleeve or jewel case to be accepted. ONLY NTSC FORMATED DVDs WILL BE ACCEPTED.

In your submission you must list the specific convention the music video is for.

Entries are limited to people attending the specific event. This is due to an overwhelming number of submissions.

Please keep the submissions under five minutes. Winners are announced at the event.

You do not have to be present for the actual showing of your video, but you must claim your award at the show before the end of the weekend or your award will be forfeited.

The competition closes 40 days prior to the convention. We will NOT make any exceptions to this.

Don't forget about the great supporting cast members of the show!

We ask that you do not use footage from shows other than OUaT.

Entries cannot be returned, and person submitting entry is granting Creation the right to play this entry in perpetuity at Creation events worldwide and/or online at the Creation website(s).

Creation does not sell music videos so your entry will never be sold as a commercial product, just presented at our events/online.

Do not submit the same video for multiple events. It will not be considered after its first submission. This also goes for videos that have been recycled with only minor changes.

SEND ENTRIES TO:
Creation Entertainment
ONCE UPON A TIME Music Video Contest/CHICAGO 2018
217 South Kenwood St.
Glendale, CA 91205

 

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Online Auctions

creation auctions ONCE UPON A TIME AUCTIONS AT
CREATION'S AUCTION SITE!


ONCE UPON A TIME CHICAGO

 

 

As we get closer to the convention we auction off special VIP experiences for a limited number of fans with our amazing guest stars through our online auctions site! Between 10 lucky fans get exclusive backstage access and a celebrity meet & greet. Imagine hanging out with the stars of Once Upon a Time!

To find out when the bidding starts and get access to the auction join our mailing list here: https://www.creationent.com/email.htm

 

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Ever dreamed of having an exclusive concierge assigned to you, and only you, at your favorite Creation convention? Our concierges know the rules inside and out, and use that knowledge to get you in line with the VIPs!

Not only that, they also help you keep track of every event, signing and photo op, so you won’t miss a thing.  If you're interested in this premium service, write to: concierge@creationent.com for more info.

 

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Gold Weekend Package

The convention proudly features two no-minimum bid auctions (one each day) which offers attendees the opportunity to grab great genre collectibles for super-low prices. It’s a fast-paced event that you won’t want to miss, and the bargains are especially enticing.

 

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Tickets

WANNA SIT WITH YOUR FRIENDS?!?
FOR ALL RESERVED SEATING TICKETS (everything other than general admission single day or general admission weekend packages) IF YOU WANT TO SIT NEAR FRIENDS YOU MUST ORDER ALL THE TICKETS TOGETHER UNDER ONE ORDER.

Please make sure to bring ALL of your printed out tickets to the convention as we cannot replace any tickets forgotten or lost. This holds true for all ticket buyers domestic and outside of the United States, as we no longer have a will-call or hold ticket desk. Our convention sites generally have a business office where you can print out your tickets if you have left them home by mistake. Once you present your ticket(s) at registration, photo op areas, or autograph sessions they will be scanned for legitimacy and one-time use only. Thanks!

Please do not purchase tickets second hand.

There have been too many people who unfortunately are copying their scannable tickets and reselling them to unsuspecting patrons. We turn away any ticket that comes ups SCANNED ALREADY and will let ONLY the first person in.

The only way to avoid this issue is NOT to buy tickets from anywhere but Creation’s website or at the convention itself at registration.

Please note: If you have autographs in a package you have purchased you are free to “gift” these to other people as long as they have some sort of admission ticket to the convention. Special exclusive events, like the private Gold Session, are for certain packages are should not be resold as the lanyard card and wristband must match for complimentary entrance to these events.

Customer support email: ANY problem you have please write to us at:
and we'll look into it and get right back to you. Thanks!

 

NOTE: You may buy photo op and autograph tickets before buying an admission ticket, but you need an admission ticket in order to use the photo op and autograph tickets. Please buy an admission ticket as soon as you can as we can never guarantee admission tickets won't sell out before the show. Join our free email list to get updates on ticket availability.

 

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Important information

We know that our attendees graciously like to give gifts on site to our celebrities, but the fact is that the gifts often get left behind due to travel restrictions and we also do not have an adequate means to handle gifts on site so please do not bring any. Therefore we suggest you use this address for gifts for these stars:

c/o Bridge Studios
2400 Boundary Road
Burnaby, BC V5M 3Z3
Canada

 

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Gold Weekend Package

GOLD WEEKEND ADMISSION PACKAGE

At this early time we are happy to announce the on sale of our top-of-the-line, best in show GOLD WEEKEND ADMISSION PACKAGES!

This is the absolutely the most upscale best way to attend the entire convention and gets you the following amazing benefits at the CHICAGO 2018 Official ONCE UPON A TIME convention:

1) The absolute best reserved seats in the main theatre where all our major guests appear and daytime events occur! This seat is yours so you can come and go freely; you can actually pick out your seat on our floor plan ticketing system! Great for photographers too! 

2) Complimentary in-person autographs with great guests including LANA PARRILLA, COLIN O’DONOGHUE, KAREN DAVID, BEVERLEY ELLIOTT, LEE ARENBERG, GIL McKINNEY, CHRIS GAUTHIER, MICHAEL COLEMAN, ANDREW WEST and GILES MATTHEY. The value of these autographs, if bought separately, is a large amount of the cost of the Gold Package, so you can see just one reason why this is such an awesome deal!

3) First to get autographs: We go row by row, you are in the front rows -- you get the idea! THAT'S RIGHT! You get to our guests earlier than our other attendees: after all "going gold" does have its benefits! 

4) Complimentary admission to our SATURDAY NIGHT ONCE UPON A CONCERT starring MC Lee Arenberg and other musical performers including Rebecca Mader, Beverly Elliott, Karen David, Michael Coleman and Gil McKinney. Samurai Fish serves as our anchor band for the concert playing behind our stars.You keep your same great seats you have for the day for this event as well! Performers are tentative and subject to change.

5) Preregistration: We get you set for the weekend before other patrons (generally the night before the convention occurs we have preregistration) and give you first crack at the exclusive merchandise, and any available autograph and photo op tickets! Preregistration generally takes place Thursday night and early Friday morning. Preregistration is not a necessity, just a convenience. You can register anytime registration is open. 

6) Wristband access: We have special color-coded wristbands and collectible lanyard credentials for GOLD package holders; once you get set you don't need to wait again! 

7) Enjoy two Gold Exclusive half hour panels! Sunday's first exclusive panel features Lana Parrilla, Rebecca Mader and Andrew West, and on Saturday see Colin O'Donoghue and Rose Reynolds! Both panels are more intimate events where the celebrities can interact more directly with you, the fans, and are in addition to the star's regular appearances.

8) Admission to the vendors area.

9) The right to renew your same exact seat (or try to do better) for the following year's convention in CHICAGO, if applicable. 

10) Complimentary admission to our FRIDAY NIGHT KARAOKE PARTY, please note that seats are removed from the front area for this so there is not reserved seating. There are chairs in the back of the room though for folks that just want to relax and chill. 

GOLD WEEKEND ADMISSION PACKAGE: $569

Please note that the first row has a premium charge of $929

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*Please note that if you have autographs as part of your ticket package benefits you will need to have something for the celebrities to sign. They will sign anything you bring from home and there is a wide assortment of photos and other collectibles on sale at the convention.

 

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Silver Weekend Package


Here’s what you get when you go “Silver” for THE CHICAGO ONCE UPON A TIME CONVENTION (this is one of greatest offers we’ve ever had).

1) The absolute best reserved seats after our GOLD SEATS in the main theatre where all our major guests appear, and daytime events occur! This seat is yours, so you can come and go freely and you can actually pick out your seat on our floor plan ticketing system! Great for photographers too!

2) Complimentary in-person autographs with great guests including LANA PARRILLA, COLIN O’DONOGHUE, BEVERLEY ELLIOTT, and KAREN DAVID, The value of these autographs, if bought separately, is a large amount of the cost of the SILVER Package, so you can see just one reason why this is such an awesome deal!

3) Gold/Silver Autograph session: We go row by row: you are in the rows that get you up there right after Gold! THAT'S RIGHT: you get to our guests earlier than our other attendees: after all, "going SILVER" does have its benefits!

4) Complimentary admission to our "SATURDAY NIGHT ONCE UPON A CONCERT starring MC Lee Arenberg and other performers including Rebecca Mader, Beverly Elliott, Michael Coleman, Chris Gauthier, Karen David and Gil McKinney. You keep your same great seats you have for the day for this event as well! Performers are tentative and subject to change, with possible additions.

5) Preregistration: A special registration time only for our Gold, Silver, Copper and GA Weekend Package holders! Preregistration usually occurs the night before the convention begins so you can get set with your wristband, collectible credential and first crack (after Gold) at the exclusive merchandise and any available autograph and photo op tickets before we open to the public! Preregistration is not a necessity, just a convenience so you can register anytime registration is open.

6) Wristband access: We have special color-coded wristbands and collectible lanyard credentials for SILVER Package Holders: once you get set you don't need to wait again!

7) Complimentary Admission to our FRIDAY NIGHT KARAOKE PARTY hosted by Michael Coleman, joined by Chris Gauthier and Beverley Elliott, please note that seats are removed from the front area for this event, so there is no reserved seating. There will be chairs in the back for those who’d like to sit back and relax.

8) Admission to the vendors area.

for the absolutely ridiculous price of:
SILVER WEEKEND ADMISSION PACKAGE: $189


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*Please note that if you have autographs as part of your ticket package benefits, you will need to have something for the celebrities to sign. They will sign almost anything you bring from home, and there is a wide assortment of photos and other collectibles on sale at the convention. Photo ops are not included in any ticket package and must be purchased separately.

 

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Copper Weekend Package

 

COPPER WEEKEND ADMISSION PACKAGE

We have added a new category of tickets called; COPPER WEEKEND PACKAGES. These new packages consist of the following super-cool benefits:

1) Excellent guaranteed reserved seating in the theatre all three days where you will see all the guest stars on stage and enjoy all the other events, attractions, and contests.

2) You can choose your actual seat off of the seating chart and this will be yours for the entire convention (unless otherwise noted).

3) Complimentary admission to our "SATURDAY NIGHT ONCE UPON A CONCERT" starring MC Lee Arenberg and other performers including Rebecca Mader, Beverly Elliott, Michael Coleman, Chris Gauthier, Karen David and Gil McKinney. Keep the same great seats you have during the day! Performers are tentative and subject to change.

4) Collectible credential and lanyard signifying your Copper Status at the convention.

5) Preregistration A special registration time only for our Gold, Silver, Copper and GA Weekend Package holders! Preregistration usually occurs the night before the convention begins so you can get set with your wristband, collectible credential and first crack (after Gold and Silver) at the exclusive merchandise and any available autograph and photo op tickets before we open to the public! Preregistration is not a necessity, just a convenience so you can register anytime registration is open.

6) Complimentary Admission to our FRIDAY NIGHT KARAOKE PARTY hosted by Michael Coleman and joined by Chris Gauthier and Beverley Elliott, please note that seats are removed from the front area for this event, so there is no reserved seating. There will be chairs in the back for those who’d like to sit back and relax.

7) Admission to the vendors area.

Please note that COPPER WEEKEND packages DO NOT INCLUDE any AUTOGRAPH or PHOTO OPS, those must be ordered separately if desired.

COPPER WEEKEND ADMISSION PACKAGE: $129


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General Admission Weekend Package

This is the most economical way to attend all three days of the convention. You get a guaranteed seat in the theatre to see all the guests and events during the daytime, except the TWO special Gold Only panels, one set for each day. You can purchase any autographs or photo ops that are available as well as, of course, gain access to the vendors area. You get to participate in our preregistration times, and that is your choice, not a necessity. There are a limited number of GENERAL ADMISSION WEEKEND PACKAGES AVAILABLE, so please order soon!

GENERAL ADMISSION WEEKEND PACKAGE: $99


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Preferred Admission Single Days

Here is the best way to attend any single day(s) of the convention. You get a reserved seat, yours come and go all day, in the main theatre where you will see all the stars and events of the day. Of course, you also have access to the vendors room. You also get to choose your actual seat when you are ordering:

FRIDAY PREFERRED SEATING: $40
SATURDAY PREFERRED SEATING: $45
SUNDAY PREFERRED SEATING: $45


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General Admission Single Days

Here's the most economical way to attend any single day(s) of the convention, which is sure to be a sellout, NOW is the time to make your plans! These tickets do guarantee a seat in the theatre and you will see all daytime celebrities and events. Of course, you also have access to the vendors room. These tickets, of course, do not include autographs or photo ops.

FRIDAY SINGLE DAY SEATING: $30
SATURDAY SINGLE DAY SEATING: $35
SUNDAY SINGLE DAY SEATING: $35


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Autograph and Photo Op tickets do not include admission to the convention. You must have an admission ticket for the convention in order to redeem autograph and photo op tickets. Photography is not allowed during the autograph sessions.

NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket in order to use the Photo Op and Autograph tickets. Please buy an Admission ticket as soon as possible as we can never guarantee Admission tickets won't sell out before the show. Join our Free e-mail list to get updates on ticket availability.

 

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Autographs

AUTOGRAPH TICKETS

Having the chance to get an in-person autograph from the stars of Once Upon a Time is incredibly rare, but we've worked hard to bring it to you! There will be tons of great photographs and other collectibles available at the convention that are perfect for signing, or bring something from home.  Have more than one thing you want signed? Purchase multiple tickets and get all of your autographs at once!

Autograph tickets DO NOT include admission to the convention. You must have an admission ticket for the convention in order to redeem autograph tickets.

Lana Parrilla Regina  (Sunday)  $70

Colin O’Donoghue  Captain Killian "Hook” James  (Saturday) $70

NEW! Rebecca Mader Zelena $55 (Sunday)

Andrew West Henry Mills (Sunday) $40

Lee Arenberg  Leroy/Grumpy  (Hosting Sat/Sun)  $25 Note that Lee will be signing on Saturday on a complimentary basis for Gold patrons and for those with his separate autograph tickets. On Sunday he will sign JUST for those with his autograph tickets.

Gil McKinney  Prince Eric  (Fri/Sat)  $25   Note that Gil will be signing on Friday on a complimentary basis for Gold patrons and for those with his separate autograph tickets. On Saturday he will sign JUST for those with his autograph tickets.

Beverley Elliott  Granny (Day of appearance to be announced) $30

Chris Gauthier Smee (Friday and Saturday)  (Chris will appear on stage Friday) $25  Note that Chris will be signing on Friday on a complimentary basis for Gold patrons and for those with his separate autograph tickets. On Saturday he will sign JUST for those with his autograph tickets.

Michael Coleman  Happy  (Fri/Sat and Michael will be hosting on Friday)  $25   Note that Michael will be signing on Friday on a complimentary basis for Gold patrons and for those with his separate autograph tickets. On Saturday he will sign JUST for those with his autograph tickets.

Karen David  Princess Jasmine  (Appearing Sat/Sun)  $30  Note that Karen will be signing on Saturday on a complimentary basis for Gold patrons and for those with her separate autograph tickets. On Saturday she will sign JUST for those with her autograph tickets.

Giles Matthey Gideon $35 (Friday and Saturday) Note that Giles will sign on a complimentary basis for Gold patrons on Friday as well as those with his separate ticket. On Saturday he will sign only for those with his separate ticket.

Rose Reynolds Alice/Tilly $35 (Saturday)

 

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Our prices here are EARLY BIRD pricing and may rise. Order early to avoid higher prices and the distinct possibility of one of our more popular items selling out.

 

Note: Patrons must bring an item for celebrities to sign. You can bring something from home or purchase a photo or other collectible in the vendors room. Please feel free to purchase as many autograph tickets of a particular celebrity as you'd like.

Note: Guests appear ONE day of the convention, so therefore their autographing and/or photo ops take place that day, except in VERY rare occasions which will be noted. If you are not attending all days of the convention it is wise to wait until specific days of appearance are announced before purchasing autographs or photo ops. You must have an admission ticket to the convention to get autographs or photo ops.

 

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Photo-Ops

PHOTO OP TICKETS

Photo op tickets do not include admission to the convention. You must have an admission ticket for the convention to enter into the photo op areas. Due to security considerations and guest concerns we cannot facilitate the giving of gifts to guests at the photo op sessions. YOUR ONE PHOTO OP TICKET CAN INCLUDE UP TO TWO FANS. YOU ARE ALLOWED TO HAVE UP TO FOUR FANS IN A PHOTO, HOWEVER TO DO THAT YOU WOULD NEED TO PURCHASE TWO TICKETS (TWO FANS TIMES TWO TICKETS = FOUR FANS). Because of logistics and timing and at the request of our guests and photographers, we cannot accommodate over FOUR fans in any one photo op.

If you’d like a pose, you can tell it to the guests, but please make sure you have your pose ready to go. Bring a picture that shows the pose if you think you may have a hard time explaining it. If you have props, please make sure they are easily held and ready to go.

Due to time constraints, here are some of the things we cannot allow: putting on clothing, blankets, ties etc…, floor poses, handcuffs, rose petals, confetti or anything that creates a mess that requires clean up. Please do not ask to be picked up in the photo. We obviously do not want anyone to get hurt.

Please know, that if you want a hug, go for a “hug shot.” Please do not ask for a hug before or after the photo is taken as it takes up someone else’s photo op time.

Your photo will be taken by Creation's all knowing and super-powerful official staff photographers. They take the best pictures, make the stars comfortable and willing to pose more freely with fans, and generally are beloved by all. JUST CLICK TO OUR E-MAIL FEEDBACK SECTION TO READ ABOUT HOW GREAT CREATION PHOTO OPS ARE! Please read: PHOTO OP F.A.Q.

** Please note that we cannot accept "on cellphone" tickets for autograph and photo op sessions so you must print them out at home and bring them to the convention on paper, not your phone. Thank you! We can accept "on cellphone" tickets for admission however.

Photo ops may be used for PERSONAL USE ONLY. Photo ops may not be used in whole or part, disseminated or distributed for profit or otherwise in any way.

Beverages are not allowed to be brought into the photo op room.  Thanks!

PHOTO OP RULE: No projectile toys are allowed for the safety of our patrons.

 

Lana Parrilla Regina  (Sunday)  $85

Colin O’Donoghue  Captain Killian "Hook” James  (Saturday) $85

NEW! Rebecca Mader Zelena $65 (Sunday)

Andrew West Henry Mills (Sunday) $60

Lee Arenberg  Leroy/Grumpy  (Saturday and Sunday) $45

Gil McKinney  Prince Eric  (Friday and Saturday)  $40

Beverley Elliott  Granny (Day(s) to be announced) $45

Chris Gauthier Smee (Friday and Saturday)    $45

Michael Coleman  Happy  (Friday and Saturday)  $40

Karen David  Princess Jasmine  (Saturday and Sunday)  $45

Giles Matthey Gideon $45 (Friday and Saturday)

Rose Reynolds Alice/Tilly $50 (Saturday)

 

Group Photo Ops:
Two customers can be in these photo ops for the price of one photo op ticket!

NEW! LANA PARRILLA and REBECCA MADER $150 (Sunday)

LANA PARRILLA and ANDREW WEST $150 (Sunday)

COLIN O’DONOGHUE and ROSE REYNOLDS $135 (Saturday)

 

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Our prices here are EARLY BIRD pricing and may rise. Order early to avoid higher prices and the distinct possibility of one of our more popular items selling out.

 

Photo Ops

 

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Hotel

WESTIN O’HARE HOTEL
6100 N. RIVER ROAD
ROSEMONT, IL (close to the Chicago O’Hare Airport)

Book your stay at our beautiful partner hotel, the Westin O’HARE hotel, and turn your convention trip into a full-fledged holiday. The hotel offers exclusive low rates for anyone attending the Official Once Upon a Time Convention.

Special lower than normal room rates are
$144 singles, double/double (two double beds) and double (one double bed)
Call 1-800-937-8461

Use this link if you prefer to reserve your room on line:
https://www.starwoodmeeting.com/events/start.action?id=1706074262&key=24428785

 

Photos of hotel:
Westin OHare Westin OHare Westin OHare Westin OHare

 

Creation Entertainment holds a "block" of rooms for our attendees. These blocks of rooms have a lower rate than standard rates at the hotel, but they also have a "cut-off" point after which hotels may choose to revert back to their own higher rates for our customers. Usually this cut-off date is one month prior to the event, but this does vary. Therefore it is always wise to book your rooms for our conventions as early as possible.

 

DEALERS:

Dealers and Vendors

If you wish to sell at this convention, please write to asponsor@creationent.com for more details. If you carry ONCE UPON A TIME merchandise please note that ONLY LICENSED MERCHANDISE will be allowed for sale.

It is not acceptable, due to studio rules, to sell prints of your artwork of the characters that are owned by the series studios. Also, our venues do NOT allow the sale of food products as they consider them competitive.

 

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Schedule

WE FINALIZE SCHEDULING AS WE GET CLOSER TO THE EVENT. Generally convention ACTIVITIES START at 10:00 a.m. and end at 7:00 p.m., but SOMETIMES AUTOGRAPHING RUNS INTO THE evening, SO PLEASE PLAN ACCORDINGLY! A few of the major signings usually start later on Sundays, so it is recommended that you plan to stay late or stay overnight. THE FINAL SCHEDULE IS ALWAYS POSTED on THE WEDNESDAY PRIOR TO THE CONVENTION. This is DUE TO THE FLIGHT ITINERARIES AND SHOOTING SCHEDULES OF OUR CELEBRITY GUESTS.

All guests and scheduling are tentative and subject to change.

ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE.


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We are not responsible for orders that are rejected during processing that may be due to customer errors (usually caused because the customer does not complete the entire ordering process to the very end), credit card failures (usually caused when there are not enough funds in an account or the credit card company rejects the charge for any number of reasons including out-of-state ordering or unfamiliar ordering to the customers’ general pattern), or system errors during transmission of the order.

Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Check back frequently for updates.

NOTE: ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE. ABSOLUTELY NO AUDIO OR VIDEOTAPING ALLOWED AT ANY CONVENTION. Still photography is for personal use only -- public dissemination and commercial use strictly prohibited.

HARASSMENT POLICY: Creation Entertainment is dedicated to providing a safe and harassment-free experience for everyone, regardless of race, age, religion, gender, gender identity and expression, sexual orientation, disability, or physical appearance. We firmly believe in the ideals of one of our mentors, Star Trek’s late and beloved creator Gene Roddenberry.
We do not tolerate harassment of any kind from anyone. Patrons violating these rules may be expelled from the convention (without a refund) at Creation's discretion and hotel security may well be called in to facilitate this response. If you have any issues with anyone, please ask to speak to Adam, Gary or Stephanie immediately. One or more of them is available at each of our conventions and they can be reached through registration or by the convention MC/host. Issues of this importance should not be handled by our volunteers, as great as they are.

By attending Creation events you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities.

All ticket prices are subject to change, please order as early as possible.

In the unlikely event of a cancellation of the convention, or a date change, Creation Entertainment is not responsible for refunding airfare or any other costs other than the payments made directly to Creation Entertainment for ticketing. Also in the unlikely event, due to weather, transit issues or last-minute illness or other reason given by celebrity, an advertised guest does not make their appearance at the convention, Creation Entertainment is not responsible for any refunds other than separate tickets specific to the guest autograph tickets or photo op tickets. In the extremely rare chance that a guest does not finish his or her autographs or photo ops (which has only happened in a handful of cases over 40-plus years, always due to something out of our control) Creation Entertainment will only be responsible for the refund of the separate autograph or photo op ticket.

In the extremely rare case (which has never happened before) our computer systems may accept more tickets than we have allotted for, we would refund ticket money to the last several people (in order) who did manage to get a confirmation or ticket. As we've said it has never happened, but we want to have a fair scenario in place it if does occur.

Flashes occur from phone and cameras often during stage presentations. If you are sensitive to such lighting please be advised to take the necessary precautions.