March 19, 2019: We take the safety and security of our customers very seriously. Since learning of a possible issue with fraudulent credit card charges, we have been working diligently to discover the cause and to update everyone on our progress.

We can now confirm that there was a breach of our system related to transactions that occurred in and prior to October 2018. More detailed notices will be sent to individual cardholders whose information was potentially compromised. We will also be working with law enforcement and credit reporting agencies to bring the responsible individual(s) to justice and to minimize as much as possible the harm to our customers.   

There does not appear to be any issue with our new system and we regret any inconvenience this may cause. As additional information becomes available, we will share as much as we can.


Previous Announcements

Update(March 14, 2019): In our on-going effort to research this matter, we are asking our customers to contact us at customer.service@creationent.com if you were notified beginning Monday, March 11th by your bank or credit card company of possible suspicious activity.   
As of today, March 14th, we have been contacted by 63 customers who received such notice from their bank or credit card company. 
Thank you for your patience as we continue our research. 

Special Announcement(March 13, 2019): We have been advised by several customers that they have been notified by their credit card companies or bank of possible fraudulent charges appearing on their credit cards/debit cards. We have been advised by our IT team that after thorough security checks and investigations they find no breaches into our systems, and we have also been advised by our credit card/debit card processors, that after extensive security checks, that they also see no breaches either on their systems or in our ability to provide secure credit card/debit card processing of our orders.

We at Creation Entertainment will continue to monitor this situation and will notify if there are any updates. We take great pride in ensuring that our customer information is protected when placing orders on our systems. We do suggest that everyone check their credit card or bank statements for any fraudulent activity and alert their credit card companies or bank of any issues.

CREATION CALENDAR OF EVENTS

Click below to see upcoming tour dates for:

MAY - JUNE 2019

DALLAS, TX

Plano Event Center

June 21-23, 2019

#SPNDALLAS

CHICAGO, IL

Westin O'Hare

June 21-23, 2019

#GATEWAYCHI

CHICAGO, IL

Westin O'Hare

June 28-30, 2019

#TVDCHI

WHIPPANY, NJ

Hanover Marriott

June 29-30, 2019

#RiverdaleConNJ

scroll for more creation events

JULY - AUGUST 2019

LAS VEGAS, NV

The Rio Suites Hotel

Jul. 31 - Aug. 4, 2019

#STLV

LOS ANGELES, CA

Hyatt Regency LAX

August 17-18, 2019

A Salute to Lucifer

VANCOUVER, BC

Westin Bayshore

August 23-25, 2019

#SPNVAN

scroll for more creation events

SEPTEMBER - OCTOBER 2019

WHIPPANY, NJ

Hanover Marriott Hotel

September 6-8, 2019

#TVDNJ

SECAUCUS, NJ

Meadowlands Expo Center

September 27-29, 2019

#SPNNJ

CHICAGO, IL

Hyatt Regency O'Hare

October 5-6, 2019

#StrangerConChi

TORONTO, ONT

Westin Harbour Castle

October 11-13, 2019

#SPNTOR

BURBANK, CA

Marriott Burbank Airport

October 19-20, 2019

#SPNBUR

WHIPPANY, NJ

Marriott Hanover

October 25-27, 2019

#OUATNJ

scroll for more creation events

NOVEMBER - DECEMBER 2019

WA. DC Area

Crystal Gateway Marriott

November 1-3, 2019

#SPNDC

BURBANK, CA

Marriott Burbank, Airport

November 9-10, 2019

#TVDBUR

DALLAS, TX

Hyatt Regency Dallas

November 16-17, 2019

#StrangerConDallas

JACKSONVILLE, FL

Hyatt Regency Jacksonville-Riverfront

November 22-24, 2019

#SPNJAX

ATLANTA, GA

Hyatt Regency Atlanta

December 14-15, 2019

#StrangerConAtl

scroll for more creation events

2020

LAS VEGAS

The Rio Suites Hotel

February 20-23, 2020

#SPNVEGAS

NASHVILLE, TN

Gaylord Opryland Hotel

April 17-19, 2020

#SPNNASH

CHICAGO, IL

Donald E. Stephens Center

June 5-7, 2020

#SPNCHI

BURLINGAME, CA

Hyatt Regency SFO

June 26-28, 2020

#SPNSF

DENVER, CO

Hyatt Regency Aurora-Denver

August 21-23, 2020

#SPNDEN

LOS ANGELES

HYATT REGENCY LAX

August 28-30, 2020

A Salute to Xena

STATE TAXES INCLUDED ON YOUR INVOICE:

As a result of the Supreme Court Ruling during 2018 affecting online sales taxes (both state and local taxes), various states are requiring sales tax (both state and local taxes) on ANY online sales; therefore, you may now start seeing a separate charge on your invoice for this sales tax. The prices at the conventions will be the same as those online. Visit the National Conference of State Legislatures website for more information.

CREATION STORE & AUCTIONS - CONNECT WITH US

The Creation Difference

We pride ourselves on the “Creation Difference," which is our strict policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of ticket they purchase, will have a guaranteed seat in the main auditorium where the major guests appear and events take place. There's no worrying, extra waiting, or additional charges to see the celebrities and participate in the activities at our many amazing genre fan conventions. Join us!

@creationent