Updated: September 8, 2021
***UPDATED AUGUST 2, 2021***
All procedures and policies subject to change
Creation Entertainment maintains that the health and safety of our attendees, celebrity guests and staff are a top priority.
Due to the evolving circumstances and current local and federal mandates regarding COVID-19, we have now UPDATED the following policies and procedures for The 55-Year Mission Convention in Las Vegas:
• For those who are fully vaccinated, you must bring proof of vaccination, along with your valid ID, to receive a special-colored wristband, which will allow you entry for the entire convention. You can bring the physical card, OR a printed or digital copy of the card. NOTE: You DO NOT need an additional negative COVID test if you are fully vaccinated.
• For those who are not vaccinated or partially vaccinated, we require a negative COVID-19 test result, which should be taken within 72 hours (3 days) of attending the convention. For those attending Tuesday-Thursday with a negative test, you will receive a special-colored wristband that will give you access through Thursday.
By Friday, an additional COVID test will be needed for those who will be attending Friday and/or through Sunday. There are Rapid Test options available in the Las Vegas area. Visit the website and use the zip code 89103 for the search. We will have a small number of tests available on-site at that time on a first-come, first-serve basis, but to ensure access to the convention, please visit the above website to make your appointment and get your Rapid results. You may also use a Rapid COVID test kit that you have purchased over the counter, but you must take the test on-site, in a private testing area, in-person to show results. NOTE: If you receive a positive COVID-19 test, you will be eligible for a refund for the days you will not be able to attend, which will be given after the convention ends.
• Per the mandates set by the state of Nevada and city of Las Vegas*, effective July 30, 2021, mask-wearing is mandatory indoors for all attendees, regardless of vaccination status.
• Sanitizer stations will be placed throughout the convention area for public use.
• If you are feeling ill, please DO NOT attend.
• Please see below for our “Disease and Illness” Disclaimer.
*Should city/state/federal COVID mandates at the time of the convention require additional restrictions, we will be following their protocols.
PHOTO OPS, AUTOGRAPH SIGNINGS and MEET & GREETS
We are working on a solution so attendees will not have to wear a mask during their photo ops. Stay tuned for more information.
There will be a “NO TOUCHING” policy for ALL Photo Ops, Autographs and Meet & Greets.
Depending on the requests made by individual celebrity guests**, you may or may not be subject to:
• Having an actor hold your prop for your photo op
• Have a thin plexiglass barrier between you and the guest during your photo op
• Have a thin plexiglass barrier between you and the guest during autograph session
**These and other individual celebrity guest preferences will be available at the convention.
Disease and Illness Disclaimer: By using your admission pass, you recognize that disease and illness, including, but not limited to, the coronavirus (COVID-19) and the common cold, may be spread through interaction with other people. Creation Entertainment events may be attended by many people. If you do attend, you agree that you will take all possible steps to protect your health and the health of others attending the event. You further agree that, by using an admission pass and attending, you thereby waive any claim of liability you might make against Creation Entertainment, Inc. or its officers, directors, employees and agents as a result of your contracting disease or illness from attending one of our events, and you agree that you will indemnify, defend and hold harmless Creation Entertainment, Inc. and its officers, directors, employees and agents against any loss that any of them may suffer or be obligated to pay as a result of any claim that may be made against any of them by others, as a result of your attending the event, including, but not limited to, legal damages, attorney's fees and court costs. If you are unsure of your status, please consult with your doctor before attending. You further agree that should Creation Entertainment in its sole opinion believe that you may pose a threat to the health of others, it may deny you admission or request that you leave the event and that you understand and accept all risks that your attendance may encounter.
For 50 years, we’ve been proud to present convention gatherings for our fellow fans in North America. It’s been a wonderful ride that allowed us to enjoy our love of the genre with others who share that passion. We’ve tried to follow the beliefs of our mentor Gene Roddenberry by creating events that present a positive view of the future celebrating diversity and inclusiveness. We hope you join us in Las Vegas as the human adventure continues.
As the decades past for our company we’ve taken our experiences to provide what we believe is the absolute best presentation for fans. Unlike so many other genre conventions, Creation Entertainment has a strict policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of ticket they purchase, will have a seat in the main auditorium where the major guests appear and events take place. Because of this process of not overselling we have a huge vendors room where it is possible to easily check out each booth without fighting seam-busting crowds.
Creation Entertainment has the right to refuse service to anyone who interferes with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, patrons lacking adequate hygiene and inconsideration to others. Refusal of service shall never be based on race or color, National origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, Veteran or Military status, marital status, sexual orientation or gender identity, medical condition, political affiliations or activities, or status as a victim of domestic violence, assault or stalking.
Here is some pertinent information for you to have about Creation’s conventions, certain policies and more.
ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE
All guests and scheduling are tentative and subject to change. Creation Entertainment does not advertise any talent without written permission from the talent or their representation.
Please do not come for just one actor. Our events are a celebration of the series and multiple actors from the show attend. If we have a cancelation, we will do our best to book a replacement or we will provide our Gold/Silver patrons with a pre-signed photo of the actor not in attendance if the canceled actor was signing for Gold/Silver.
In the event of a guest cancellation or a date change: ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as well as a personal conflict. Our events will take place whether a specific guest cancels or not and therefore we cannot issue admission pass refunds if a particular guest is not able to attend. If a guest must cancel their appearance at the convention, Creation Entertainment is not responsible for any refunds other than the a la carte specific-to-the-guest autograph or photo op tickets as another guest will be booked as a replacement in signing for Gold/Silver or a pre-signed photo will be provided if a replacement signer is not possible. Also, in the extremely rare chance that an actor does not finish his or her autographs or photo ops (which has only happened in a hand full of cases due to something out of our control), we will only be responsible for the refund of the a la carte autograph or photo op ticket if not redeemed. We will refund or issue a credit voucher only for a la carte photo ops and autograph tickets for a specific actor if they cancel.
Creation is also not be held responsible for any financial loss associated with the purchase of air tickets or hotel rooms that are not canceled (virtually all hotels offer a 24 or 48-hour cancelation policy, so there should be no jeopardy associated with reservations). We highly recommend you purchase travel insurance for any unforeseen issues.
Disease and Illness Disclaimer: By using your admission pass, you recognize that disease and illness, including, but not limited to, the coronavirus (COVID-19) and the common cold, may be spread through interaction with other people. Creation Events programs may be attended by many, sometimes numbering in the hundreds. Social distancing and other measures at these events is very difficult, if not impossible, to practice and enforce. Therefore, you agree that you will not purchase an event admission pass if you know you have symptoms of COVID-19 or any other communicable disease or illness, or you have a high risk of contracting or suffering from one, and you certify that you do not have any reason to believe that you have been exposed to or could be a carrier of any disease or illness. If you do attend, you agree that you will take all possible steps to protect your health and the health of others attending the event. You further agree that, by using an admission pass and attending, you thereby waive any claim of liability you might make against Creation Entertainment, Inc. or its officers, directors, employees and agents as a result of your contracting disease or illness from attending one of our events, and you agree that you will indemnify, defend and hold harmless Creation Entertainment, Inc. and its officers, directors, employees and agents against any loss that any of them may suffer or be obligated to pay as a result of any claim that may be made against any of them by others, as a result of your attending the event, including, but not limited to, legal damages, attorney's fees and court costs. If you are unsure of your status, please consult with your doctor before purchasing an event admission pass. You further agree that should Creation Events in its sole opinion believe that you may pose a threat to the health of others, it may deny you admission or request that you leave the event and that you understand and accept all risks that your attendance may encounter.
This convention is intended for adults. On stage appearances by our guests may include off-color or inappropriate humor and profanity. Children are welcome if accompanied by an adult who is aware of the potential content. The views and opinions expressed by any talent or participant at, or during the convention are those of the authors and/or the persons appearing on stage, and do not necessarily reflect the views and opinions of Creation Entertainment, LLC or any of their affiliated parties.
Harassment at events: Creation does not tolerate any forms of harassment or bullying at its events. The company’s complete policy is stated on each schedule of events that is handed out at each convention. If you witness bad behavior at an event, immediately notify the contact listed on the rules page of your printed schedule and there is Creation staff present at all times. We cannot do anything about complaints that come after the event is over.
Team Members: We are so grateful and fortunate to have the support of our Team Members, whose continued efforts and dedication help make our conventions possible. They are available to assist you with any questions you may have about convention events and activities, however if you have an issue, please ask to speak to Management on-site. Check your schedule rules page to see which manager is on-site at your specific event. If you would like to submit an application to be considered as a Team Member, please visit our Jobs/Team Members section of our website by clicking here.
For those attending our conventions and making travel plans: Please know that many of the headliners who appear onstage on Sunday usually do so towards the later part of the day. Autograph signings can run into the evening until 9:00PM-10:00PM. For those traveling from out of town, we suggest staying over until Monday in order to get your autographs and the full convention experience. Creation is not responsible for any costs associated with travel for any attendee. We highly suggest you purchase travel insurance in the event that anything should happen.
We are not responsible for orders that are rejected during processing: On rare occasion, an error may occur during the ordering process that can require the order to be resubmitted. This can include: Incomplete form submission (usually caused by not completing the entire ordering process to the very end); Credit card failures (usually caused when there are not enough funds in an account or the credit card company rejects the charge for any number of reasons including out of state, international or unfamiliar ordering to the customers’ general pattern); or system errors during transmission of the order.
We suggest buying admission passes and a la carte tickets only through this website: Because all PDFs are scanned for use at the convention, we can ONLY allow the first person in using each singular PDF. Autograph and photo op PDFs are also scanned for one-time use. PLEASE BE CAREFUL! Tickets that are not valid or deemed fraudulent will not be accepted.
All admission pass and a la carte ticket prices are subject to change at any time, so please order as early as possible.
Admission pass packages do not include photo ops: Photo ops must be purchased separately on this website or at the convention (if not sold out).
NOTE: You may buy an a la carte Autograph and/or Photo Op ticket(s) before buying an Admission pass, but you need an Admission pass for the day of your Autograph or Photo Op in order to use the Autograph and Photo Op tickets at the convention (unless the guest has changed days). Please buy an Admission pass for the day of your Photo Op or Autograph as soon as you can as we can’t guarantee Admission passes won't sell out before the show. Please, absolutely, do not ask for exceptions to this rule.
Alcoholic beverages at the convention: At most of our events, we do not allow alcohol to be present in our function rooms, including the main theatre. This includes daily panel events, meet & greets and any night events. Water stations will be available in the room. We reserve the right to perform bag checks at any time. We reserve the right to deny entrance into any of the events to anyone who appears intoxicated. If there is an instance of alcoholic beverages sold, your ID will be checked by the bartender and any underage customers will not be served any alcoholic beverages. Creation is not responsible for the alcohol consumption of others.
Weapons policy: Please do not bring any weapons to the show. If you are using a prop weapon for a photo op or as part of the cosplay contest, please bring it to registration to get tagged. After your photo op or cosplay contest is over, please do not have your prop weapon on the convention floor at any time. Prop weapons without tags will not be allowed at any time.
Lost or misplaced items: We are not responsible for lost or misplaced items. We cannot replace a la carte Autograph or Photo Op tickets that are purchased at the convention, so PLEASE make sure your PDFs and hard tickets are kept in a safe place.
ADA Rules on service animals: This event welcomes service animals as per ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event.
Photo taking policy at this convention: We know that taking photos makes the convention even more fun. In the main theatre, photo taking is encouraged but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to Fire Marshall regulations, everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during photo ops.
Audio or video capture for personal use is allowed except in certain circumstances: Photography and audio or video capture are for personal use only - public dissemination and commercial use strictly prohibited. If there is a time where we cannot allow audio or video capturing of the Q&As, we will advise in advance. AUDIO/VIDEO CAPTURING IS NOT ALLOWED DURING AUTOGRAPHS, PHOTO OPS AND SOME MEET & GREETS. LIVE STREAMING IS NOT ALLOWED AT ANY TIME.
Raffles/Fundraising: Unsanctioned raffles and fundraisers are not allowed at Creation events.
Flashes from phone and cameras occur often during stage presentations: If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees, please keep flash photography to a minimum.
By attending Creation events, you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities.
Please do not bring latex balloons of any sort to any of our events: We have had attendees with latex allergies and bursting balloons can be hazardous to people at short range.
Medical emergencies: If you have a medical emergency and you do not have a caretaker with you, hotel security or 911 will be called to assist you.
Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Join our email list for updates.
Customer support: ANY problem you have please write to us at: email@example.com. Customer service hours are Monday-Friday, 9:00am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.
Visit our FAQs page for complete rules, policies and other information.