Here is some pertinent information for you to have about Creation’s conventions, certain policies and more:

ADMISSION PASSES ARE NON-REFUNDABLE AND NON-EXCHANGEABLE

All guests and scheduling are tentative and subject to change.

Creation Entertainment does not advertise any talent without written permission from the talent or their representation.

In the event of a guest cancellation or a date change: ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as well as a personal conflict. Our events will take place whether a specific guest cancels or not and therefore we cannot issue admission ticket or ticket package refunds if a particular guest is not able to attend. If a guest must cancel their appearance at the convention, Creation Entertainment is not responsible for any refunds other than separate guest autograph tickets or photo op tickets. Also in the extremely rare chance that an actor does not finish his or her autographs or photo ops (which has only happened in a hand full of cases and always due to something out of our control), we will only be responsible for the refund of the separate autograph or photo op ticket. We will refund or issue a credit voucher for separately purchased photo ops and autograph tickets for a specific actor if they cancel.

Please do not come for just one actor. Our events are a celebration of the series and multiple actors from the show attend. If we have a cancelation, we will do our best to book a replacement or we will provide you with a pre-signed photo of an actor not in attendance.

Creation is also not be held responsible for any financial loss associated with the purchase of air tickets or hotel rooms that are not canceled (virtually all hotels offer a 24 or 48-hour cancelation policy, so there should be no jeopardy associated with reservations). We highly recommend you purchase travel insurance for any unforeseen issues.

Harassment at events: Creation Entertainment has the right to refuse service to anyone who interferes with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, patrons lacking adequate hygiene and inconsideration to others. Refusal of service shall never be based on race or color, National origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, Veteran or Military status, marital status, sexual orientation or gender identity, medical condition, political affiliations or activities, or status as a victim of domestic violence, assault or stalking.

Team Members: We are so grateful and fortunate to have the support of our Team Members, whose continued efforts and dedication help make our conventions possible.  They are available to assist you with any questions you may have about convention events and activities, however if you have an issue, please ask to speak to Management on-site.  Check your schedule rules page to see which manager is on-site at your specific event. If you would like to submit an application to be considered as a Team Member, please visit our Jobs/Team Members section of our website by clicking here.

For those attending our conventions and making travel plans: Please know that many of the headliners who appear onstage on Sunday usually do so towards the later part of the day. Autograph signings can run into the evening until 9:00PM-10:00PM. For those traveling from out of town, we do suggest staying over until Monday in order to get your autographs and the full convention experience. Creation is not responsible for any costs associated with travel for any attendee. We highly suggest you purchase travel insurance in the event that anything should happen.  

We are not responsible for orders that are rejected during processing: On rare occasion, an error may occur during the ordering process that can require the order to be resubmitted. This can include: Incomplete form submission (usually caused by not completing the entire ordering process to the very end); Credit card failures (usually caused when there are not enough funds in an account or the credit card company rejects the charge for any number of reasons including out of state, international or unfamiliar ordering to the customers’ general pattern); or system errors during transmission of the order. 

We suggest buying tickets only through this website: Because all tickets are scanned for use at the convention, we can ONLY allow the first person in using each singular ticket. Autograph and photo op tickets are also scanned for one-time use. PLEASE BE CAREFUL! 

All ticket prices are subject to change at any time, so please order as early as possible. 

Admission ticket packages do not include photo ops: Photo ops must be purchased separately on this site or at the convention (if not sold out). NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket for the day of your Photo Op or Autograph in order to use the Photo Op and Autograph tickets at the convention (unless the guest has changed days). Please buy an Admission ticket for the day of your Photo Op or Autograph as soon as you can as we can’t guarantee Admission tickets won't sell out before the show. Please, absolutely, do not ask for exceptions to this rule.   

Alcoholic beverages at the convention: At most of our events, we do not allow alcohol to be present in our function rooms, including the main theatre. This includes daily panel events, meet & greets and any night events. Water stations will be available in the room. We reserve the right to perform bag checks at any time. We reserve the right to deny entrance into any of the events to anyone who appears intoxicated. If there is an instance of alcoholic beverages sold, your ID will be checked by the bartender and any underage customers will not be served any alcoholic beverages. Creation is not responsible for the alcohol consumption of others.

Weapons policy: Please do not bring any weapons to the show. If you are using a prop weapon for a photo op or as part of the cosplay contest, please bring it to registration to get tagged. After your photo op or cosplay contest is over, please do not have your prop weapon on the convention floor at any time. Prop weapons without tags will not be allowed at any time.

Lost or misplaced items: We are not responsible for lost or misplaced items. We cannot replace autograph or photo op tickets that are purchased at the convention, so PLEASE make sure your tickets are kept in a safe place. 

ADA Rules on service animals: This event welcomes service animals as per ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event. 

Photo taking policy at this convention: We know that taking photos makes the convention even more fun. In the main theatre, photo taking is encouraged but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to Fire Marshall regulations, everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during photo ops.

Audio or video capture for personal use is allowed except in certain circumstances: Photography and audio or video capture are for personal use only - public dissemination and commercial use strictly prohibited. If there is a time where we cannot allow audio or video capturing, we will advise in advance. LIVE STREAMING IS NOT ALLOWED AT ANY TIME. 

Raffles/Fundraising: Unsanctioned raffles and fundraisers are not allowed at Creation events.

Flashes from phone and cameras occur often during stage presentations: If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees, please keep flash photography to a minimum.

By attending Creation events, you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities. 

Please do not bring latex balloons of any sort to any of our events: We have had attendees with latex allergies and additionally bursting balloons can be hazardous to people at short range. 

Medical emergencies:  If you have a medical emergency and you do not have a caretaker with you, hotel security or 911 will be called to assist you.  

Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Check back frequently for updates. 

Customer support: ANY problem you have please write to us at: customer.service@creationent.com. Customer service hours are Monday-Friday, 9am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.

Visit our FAQs page for complete rules, policies and other information.

Thanks to everyone for their continued support!