SNG Header

Nevada Pops

The Official Star Trek Convention Las Vegas 2020 Saturday Night Gala features an unforgettable evening of Star Trek music, curated and conducted by esteemed conductor and Star Trek musicologist Richard McGee and the renowned Nevada Pops Orchestra! They will perform orchestral music from the Star Trek TV shows and films, as well as new material never presented previously in Vegas. We are also proud to have Grammy Award-winning composer Dennis McCarthy and Emmy Award-winning composer Jeff Russo as guest conductors. For almost two decades, composer Dennis has brought his talents to Star Trek, composing the main theme and music for Star Trek: Deep Space Nine, as well as music for The Next Generation, Voyager and Enterprise. Stay tuned for more surprise guests!

The Saturday Night Gala is included in the full convention GOLD, CAPTAIN’S CHAIR or COPPER packages, and those patrons can keep their same seats they had during the day!

If you do not have the Saturday Night Gala included in your admission package as stated above -- or are not attending the convention at all -- you can still attend the Gala by purchasing an a la carte ticket for $75. Don't miss this incredible performance!

Admission Pass Ordering FAQ

Note: The Gala ticket does not include admission to the convention.

Yoga Header

Mary Chieffo

Take a break from your busy Star Trek schedule and join Discovery’s Mary Chieffo for a relaxing yoga class [Day/Time TBD]!
It’s limited to 50 people, and you must bring your own yoga mat, towel and water.

Steppin Out Header

Join us for a special Thursday Night Dinner Party! Steppin’ Out with Ben Vereen is a show-stopping evening of song and dance mixed with stories of his life, seasoned with insight and humor.
He performs signature numbers such as: "Magic To Do" from Pippin; "Wait For It" from Hamilton; "Defying Gravity" from Wicked; "Hair" and "Jesus Christ Superstar." The performance will also include a tribute to Sammy Davis Jr. and Frank Sinatra as well as a bit of Elton John, a tad of Reggae, and standards such as "My Funny Valentine" and "What a Wonderful World." The evening will leave you inspired.
This dinner party is exclusive for all Gold Patrons only.



Long before Jeffrey Combs, Vaughn Armstrong and Casey Biggs became part of the Star Trek universe they honed their craft upon the stage performing the works of the greatest playwright of all time, William Shakespeare. They were not alone. Most actors within the Star Trek family did the same.

Come see Jeff, Vaughn and Casey perform their favorite pieces for FREE and examine the notion that without Shakespeare there would be no Star Trek. The date and time are TBD, so stay tuned!

Voyager Tribute Header

Voyager Cast

As part of Creation’s 2020 Official Star Trek Convention in Las Vegas, we will be celebrating the 25th anniversary of Star Trek: Voyager with the original cast members, including Kate Mulgrew, Jeri Ryan, Robert Beltran, Roxann Dawson, Tim Russ, Ethan Phillips, Robert Picardo, Garrett Wang and Robbie Duncan McNeill!

Along with great panels and special presentations, we’ll be screening the top five favorite Voyager episodes that our fellow fans chose. Stay tuned for more details!

Dance Party Header

Take your imagination to new heights by being part at the STAR TREK LATE NIGHT DANCE PARTY, which takes place after the Saturday Evening Gala Concert. This party is the biggest of the convention and is exclusive for our GOLD AND CAPTAIN'S CHAIR CONVENTION PATRONS only! More details to come…

Quarks Happy Hour Header

Chase Masterson

Join Chase Masterson -- best known as the lovely Leeta from Star Trek: Deep Space Nine -- for some Happy Hour festivities!

The Happy Hour takes place in Quark’s Bar right after the Exhibition Hall closes, Wednesday through Saturday from 6:00 PM - 7:00 PM (Note: There is no Happy Hour on Sunday).

Stop by, order one of your favorite drinks, and relax while watching the talented Chase performs. Plus, some surprise stars might just show up for a toast. Remember ID's will be checked. Cheers! Please drink responsibly.

Karaoke Parties Header

Connor and Dominic Karaoke

On THURSDAY NIGHT in our Secondary Theatre, YOU may get the chance to be a singing star at our famous Karaoke Party! Connor Trinneer and Dominic Keating will be on hand to host the fun-filled party, and there could also be some celebrity drop-ins as well! The best part is it's FREE for all and you don’t need a convention ticket, so don’t miss out! Guests are subject to change.

Please note: While it’s not a guarantee to be chosen, you must sign up your song choice IN ADVANCE if you want a chance to participate in the KARAOKE party. Sign up times will be listed in the schedule on the day of the party.There will be NO SIGN-UPS at the party. HIGH ENERGY, FUN SONGS ARE ENCOURAGED! Please choose only ONE SONG and write down your FULL NAME. Groups can be up to 4 people MAX. Please write down FULL NAMES OF ALL PEOPLE. Slips with partial names will not be accepted. If people submit the same song, one slip is chosen at random. Sign-up times will be listed in our Event Schedule!

There will also be a FRIDAY NIGHT Karaoke Party for double the karaoke fun! More details to come!

Please note: While it’s not a guarantee to be chosen, you must sign up your song choice IN ADVANCE if you want a chance to participate in the KARAOKE party. Sign up times will be listed in the schedule on the day of the party.There will be NO SIGN-UPS at the party. HIGH ENERGY, FUN SONGS ARE ENCOURAGED! Please choose only ONE SONG and write down your FULL NAME. Groups can be up to 4 people MAX. Please write down FULL NAMES OF ALL PEOPLE. Slips with partial names will not be accepted. If people submit the same song, one slip is chosen at random. Sign-up times will be listed in our Event Schedule!

Karaoke Parties Header

John Eaves

The Art of Making Star Trek: Picard  
This engaging panel features John Eaves, one of the concept artists for Star Trek: Picard! Eaves will talk about helping to create some of Season 1's amazing designs, including various starships, props, set decorations, weapons and more!
Eaves is also known for his work on the 2009 film Star Trek and its sequel Star Trek Into Darkness. Join us!

John Eaves
Look for future announcements concerning “Picard” programming events at the convention

Promenade Header

The Promenade

Besides the main auditorium and registration area, The Promenade Hallway serves as your main focal point for getting to all other areas of the convention, including the Exhibition Hall. It also has special exhibits, prop replicas, displays, backdrops for photo taking and more!

Photo Ops Room: On the right side of the Promenade, you’ll find the photo ops room where you take photos with your favorite Star Trek players. Click here for tickets!

Quark’s Bar: A great place to grab some needed food and drink. We will have some interesting exhibits on display.

CBS All Access

CBS All Access Stage (in Quark’s Bar):  Once again there will be a fantastic series of entertaining presentations, content and contests throughout the event.

TOS Bridge

Original Series Bridge: Off the Promenade is a gorgeous re-creation of the amazing Original Series bridge – and a perfect spot to take a photo op with TOS guests (see schedule for days/times). Click here for tickets!

Borg Chamber

The Borg Regeneration Chambers: An excellent exhibit to cosplay with the Borg Collective!

Ten Forward

Ten Forward Bar from The Next Generation: A great re-creation of the famed bar from TNG, just off the Promenade. You can even purchase some photo ops with some of the TNG cast. Click here for tickets!

The Agonizer Booth from Star Trek: Discovery: As one of the terrifying torture devices from Season 1, you can get a photo op “pretending” to be in agony. Click here for tickets!

Minion Transporter

Original Series Transporter Pad: Beam yourself up on this re-creation of the Transporter pad. Another fantastic opportunity for a photo!

Rat Pack Header

Rat Pack

The famous STAR TREK “RAT PACK” show is an original musical comedy performance, written and produced by talented Max Grodenchik and joined by fellow stars Casey Biggs, Jeffrey Combs, Vaughn Armstrong and Ethan Phillips!

The STAR TREK “RAT PACK” show is set for Sunday night and this is the last event of the convention where we can laugh, enjoy, and celebrate Star Trek with fellow fans from around the galaxy. While this is a FREE event and open to all attendees, Gold, Captains Chair, Copper and Preferred Sunday patrons will retain their same seats.

Music Video Header

Are you a talented video editor? A walking encyclopedia of all the exciting moments from Star Trek’s amazing over 50-year-run who thinks, "These would be awesome set to music?" Here is your chance to flex your creative muscles at Star Trek Las Vegas 2019!

Entries are judged on the following criteria:
Video, Audio & Editing quality
Song selection & originality
Humorous submissions are encouraged!

ONE winner will receive a gift certificate and have their video played on the big screen (if time allows) at the Official Star Trek Las Vegas Convention!
Note: Gift certificate prizes are valid for one year from date of issue and can be used towards Creation Merchandise ONLY and excludes admission passes and a la carte autograph/photo op/concert/special event tickets.

Below you'll find the rules, submission guidelines and anything else you might need to know:
• One Star Trek music video may be submitted per person, and only one.
• If submitting a flash drive, please make sure all files are compatible with Quicktime. 
• In your video submission, you must list the specific convention the music video is for, as well as print your name and the name of your entry (ex: the song name). PLEASE PRINT CLEARLY so we can identify your submission. Illegible submissions will not be accepted. 
• Entries are limited to people attending the specific event. This is due to an overwhelming number of submissions.
• Send your video using an order confirmation or signature required so you know if your video was received.
• Please keep the submissions under five minutes.
• Music Videos chosen are announced at the event.
• You do not have to be present for the actual showing of your video.
• The video submission closes 40 days prior to the convention. We will NOT make any exceptions to this.
• Don't forget about the great supporting cast members of the show!
• Do not use footage from shows other than Star Trek.
• Entries cannot be returned, and person submitting entry is granting Creation the right to play this entry in perpetuity at Creation events worldwide and/or online at the Creation website(s).
• Creation does not sell music videos so your entry will never be sold as a commercial product, just presented at our events/online.
• Do not submit the same video for multiple events. It will not be considered after its first submission. This also goes for videos that have been recycled with only minor changes. 

Good luck
Creation Entertainment
Star Trek Music Video Contest/Las Vegas 2020
217 South Kenwood St. Glendale, CA 91205


Cosplay Header

Cosplay Contest

Our Creation Cosplay Contest is a true highlight of our Star Trek Convention. The inspired creativity of the attendees who participate is nothing short of amazing. This is their chance to show off some fantastic and elaborate costumes! Bring your cameras as many cosplayers are open to take pics with you and make great memories. We estimate that about 1,500 of our audience comes in costume!

Set on SATURDAY, the fun starts with the FAMOUS CREATION COSPLAY PARADE in the morning, in which cosplayers march around the convention starting at the Exhibition Hall area and end up in the main theatre for a group photo shot on stage.

Then later, the famous STAR TREK COSPLAY COMPETITION takes place with a panel of celebrity and expert judges. It’s one of the definite highlights of the whole convention, with lots of cool prizes, including a very special best-in-show $1000 gift certificate! Let your creativity shine, come in costume and pump up the experience of The Official STAR TREK Convention, Vegas cosplay-style.

No Minimum Bid Header

FIVE fast paced fun-filled "no minimum" bid auctions are set for 2020!
We spend all year building up a collection of rare Star Trek and Sci-Fi genre collectibles to offer our ravenous audiences. Bargains are yours to claim!
You just have to be on hand in the audience to get your chance at the sensational deals! Get ready, get set: BID! 

The Roddenberries

The Roddenberries

Meet Our House Band: The Roddenberries

We’re so pleased to have the Roddenberries as our special house band, keeping audiences entertained throughout the daytime activities!

The Roddenberries' versatile shows span the realms of Star Trek, Star Wars, science fiction, fantasy, gaming, Dr. Who, Marvel and DC in an effort to unite and entertain fans throughout the Nerd-o-Sphere. From artful recreations of movie and TV scores to pop/rock/classics parodies, this fun, energetic 10-piece troupe boldly goes where no Star Band has gone before in a unique spectacle of rock-n-roll theater, comedy, and pure sci-fi awesomeness!

Read more about the band!

The Roddenberries have been featured on some of the biggest tv and radio stations on the East Coast. They’ve performed at multiple venues and events around the country; including Star Trek’s Official 50th Anniversary Convention at The Rio Las Vegas, New York and multiple other Comic Cons and World Café Live, planetariums and colleges. They’ve been joined onstage by multiple celebrities and personalities, including Star Trek’s Rod Roddenberry, J.G. Hertzler, Robert Picardo, and Robert O’Reilly, and popular gaming voice actor Troy Baker.

Check out their explosive latest release “Eat The Roddenberries,” produced by Grammy award-winning producer Joe "The Butcher" Nicolo and featuring bold new Trekkified parodies to tickle your inner nerd with thoughtful lyrics and infectious melodies, showcasing their ongoing commitment to uniting the diverse realm of Sci-Fi/Fantasy with a relatable rock-n-roll reality

The Roddenberries will also perform a FREE concert on Wednesday night (time TBD), so don’t want to miss this special performance!

DeForest Kelley Theatre Header

We welcome you into our secondary ballroom, The DeForest Kelley Theatre, which will hold additional programming and panels more attuned to the behind the scenes of the Star Trek franchise. It is also where we do the no minimum bid auctions, contests, special guest star appearances, and surprises! Seating is first-come, first served, but the theatre is spacious, so seats are usually available. (Note: The room is closed part of Saturday for the costume contest pre-judging.)

Vendors Header

Vendors Room Crowd

The studio approves all vendors in the Exhibition Hall unless you were approved last year or an official licensee. Write to us at with what you want to display and sell! Please do not purchase a booth or table without an okay from us, which we must get from the studio, and note that anything infringing on studio intellectual property is forbidden, as is promotion of any Star Trek fan films.

Vendors FAQ

CE Difference Header

It certainly seems like EVERY year the famous “Creation Difference” becomes more and more prominent. Creation Entertainment has a strict policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of ticket they purchase, will have a guaranteed seat in the main auditorium where the major guests appear and events take place. There's no worrying or extra waiting to see the celebrities and events you want to see during all FIVE daytime programming in the main and secondary theaters.

Another thing we love is that The Creation LAS VEGAS Official Star Trek Convention takes place in an exciting hotel and casino resort! This year, we're excited to be presenting at the BRAND NEW gorgeous Caesars Forum Las Vegas Conference Center, the newest addition to the Caesars Entertainment family. The 300,000 sq. ft. of flexible meeting space and the two largest pillarless ballrooms in the world are conveniently located right in the heart of the Vegas strip, with direct access to more than 8,500 hotel rooms, including our host hotel Harrah's Las Vegas. With lots of great dining, a dynamic casino, fun bars, and many areas to relax and chill, this environment allows fellow fans to gather and share common interests and ideals in Gene Roddenberry's philosophies (or just to talk trivia!). It is our goal to offer YOU the very best vacation we can!


In general, questions for our celebrities are taken from the audience at microphones in the front of the audience area. Yelling of questions from the audience is disruptive and rude to everyone present and may result in being asked to leave the theatre and convention. We ask that everyone respect their fellow attendees. 


Bookmark this page and join our mailing list for updates.
Plus, follow us on Twitter, Instagram and join our Facebook page!

WOW, it is hard to believe that we have been running conventions for our fellow fans for almost 50 incredible years and what a ride it has been. Thanks to our fellow fans, we’ve loved bringing the stars direct to their audiences; and the tradition has continued and indeed been amped up greatly by our SUPERNATURAL CONVENTIONS. Join the celebration and be part of the unforgettable SPN family. 

Unlike so many other genre conventions, Creation Entertainment has a strict company policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of ticket they purchase, will have a seat in the main auditorium where the major guests appear and events take place. 

Creation Entertainment has the right to refuse service to anyone who interferes with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, patrons lacking adequate hygiene and inconsideration to others. Refusal of service shall never be based on race or color, National origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, Veteran or Military status, marital status, sexual orientation or gender identity, medical condition, political affiliations or activities, or status as a victim of domestic violence, assault or stalking.


What you should know...

Here is some pertinent information for you to have about Creation’s conventions, certain policies and more.


All guests and scheduling are tentative and subject to change. Creation Entertainment does not advertise any talent without written permission from the talent or their representation. 

Please do not come for just one actor. Our events are a celebration of the series and multiple actors from the show attend. If we have a cancelation, we will do our best to book a replacement or we will provide our Gold/Silver patrons with a pre-signed photo of the actor not in attendance if the canceled actor was signing for Gold/Silver.

In the event of a guest cancellation or a date change: ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as well as a personal conflict. Our events will take place whether a specific guest cancels or not and therefore we cannot issue admission pass refunds if a particular guest is not able to attend. If a guest must cancel their appearance at the convention, Creation Entertainment is not responsible for any refunds other than the a la carte specific-to-the-guest autograph or photo op tickets as another guest will be booked as a replacement in signing for Gold/Silver or a pre-signed photo will be provided if a replacement signer is not possible. Also, in the extremely rare chance that an actor does not finish his or her autographs or photo ops (which has only happened in a hand full of cases due to something out of our control), we will only be responsible for the refund of the a la carte autograph or photo op ticket if not redeemed. We will refund or issue a credit voucher only for a la carte photo ops and autograph tickets for a specific actor if they cancel. 

Creation is also not be held responsible for any financial loss associated with the purchase of air tickets or hotel rooms that are not canceled (virtually all hotels offer a 24 or 48-hour cancelation policy, so there should be no jeopardy associated with reservations). We highly recommend you purchase travel insurance for any unforeseen issues.

Disease and Illness Disclaimer: By using your admission pass, you recognize that disease and illness, including, but not limited to, the coronavirus (COVID-19) and the common cold, may be spread through interaction with other people.  Creation Events programs may be attended by many, sometimes numbering in the hundreds.  Social distancing and other measures at these events is very difficult, if not impossible, to practice and enforce.  Therefore, you agree that you will not purchase an event admission pass if you know you have symptoms of COVID-19 or any other communicable disease or illness, or you have a high risk of contracting or suffering from one, and you certify that you do not have any reason to believe that you have been exposed to or could be a carrier of any disease or illness.  If you do attend, you agree that you will take all possible steps to protect your health and the health of others attending the event.  You further agree that, by using an admission pass and attending, you thereby waive any claim of liability you might make against Creation Entertainment, Inc. or its officers, directors, employees and agents as a result of your contracting disease or illness from attending one of our events, and you agree that you will indemnify, defend and hold harmless Creation Entertainment, Inc. and its officers, directors, employees and agents against any loss that any of them may suffer or be obligated to pay as a result of any claim that may be made against any of them by others, as a result of your attending the event, including, but not limited to, legal damages, attorney's fees and court costs.  If you are unsure of your status, please consult with your doctor before purchasing an event admission pass. You further agree that should Creation Events in its sole opinion believe that you may pose a threat to the health of others, it may deny you admission or request that you leave the event and that you understand and accept all risks that your attendance may encounter.

This convention is intended for adults. On stage appearances by our guests may include off-color or inappropriate humor and profanity. Children are welcome if accompanied by an adult who is aware of the potential content. The views and opinions expressed by any talent or participant at, or during the convention are those of the authors and/or the persons appearing on stage, and do not necessarily reflect the views and opinions of Creation Entertainment, LLC or any of their affiliated parties.

Harassment at events: Creation does not tolerate any forms of harassment or bullying at its events. The company’s complete policy is stated on each schedule of events that is handed out at each convention. If you witness bad behavior at an event, immediately notify the contact listed on the rules page of your printed schedule and there is Creation staff present at all times. We cannot do anything about complaints that come after the event is over.

Team Members: We are so grateful and fortunate to have the support of our Team Members, whose continued efforts and dedication help make our conventions possible.  They are available to assist you with any questions you may have about convention events and activities, however if you have an issue, please ask to speak to Management on-site.  Check your schedule rules page to see which manager is on-site at your specific event. If you would like to submit an application to be considered as a Team Member, please visit our Jobs/Team Members section of our website by clicking here.

For those attending our conventions and making travel plans: Please know that many of the headliners who appear onstage on Sunday usually do so towards the later part of the day. Autograph signings can run into the evening until 9:00PM-10:00PM. For those traveling from out of town, we suggest staying over until Monday in order to get your autographs and the full convention experience. Creation is not responsible for any costs associated with travel for any attendee. We highly suggest you purchase travel insurance in the event that anything should happen.  

We are not responsible for orders that are rejected during processing: On rare occasion, an error may occur during the ordering process that can require the order to be resubmitted. This can include: Incomplete form submission (usually caused by not completing the entire ordering process to the very end); Credit card failures (usually caused when there are not enough funds in an account or the credit card company rejects the charge for any number of reasons including out of state, international or unfamiliar ordering to the customers’ general pattern); or system errors during transmission of the order. 

We suggest buying admission passes and a la carte tickets only through this website: Because all PDFs are scanned for use at the convention, we can ONLY allow the first person in using each singular PDF. Autograph and photo op PDFs are also scanned for one-time use. PLEASE BE CAREFUL! Tickets that are not valid or deemed fraudulent will not be accepted. 

All admission pass and a la carte ticket prices are subject to change at any time, so please order as early as possible. 

Admission pass packages do not include photo ops: Photo ops must be purchased separately on this website or at the convention (if not sold out). 

NOTE: You may buy an a la carte Autograph and/or Photo Op ticket(s) before buying an Admission pass, but you need an Admission pass for the day of your Autograph or Photo Op in order to use the Autograph and Photo Op tickets at the convention (unless the guest has changed days). Please buy an Admission pass for the day of your Photo Op or Autograph as soon as you can as we can’t guarantee Admission passes won't sell out before the show. Please, absolutely, do not ask for exceptions to this rule.   

Alcoholic beverages at the convention: At most of our events, we do not allow alcohol to be present in our function rooms, including the main theatre. This includes daily panel events, meet & greets and any night events. Water stations will be available in the room. We reserve the right to perform bag checks at any time. We reserve the right to deny entrance into any of the events to anyone who appears intoxicated. If there is an instance of alcoholic beverages sold, your ID will be checked by the bartender and any underage customers will not be served any alcoholic beverages. Creation is not responsible for the alcohol consumption of others.

Weapons policy: Please do not bring any weapons to the show. If you are using a prop weapon for a photo op or as part of the cosplay contest, please bring it to registration to get tagged. After your photo op or cosplay contest is over, please do not have your prop weapon on the convention floor at any time. Prop weapons without tags will not be allowed at any time.

Lost or misplaced items: We are not responsible for lost or misplaced items. We cannot replace a la carte Autograph or Photo Op tickets that are purchased at the convention, so PLEASE make sure your PDFs and hard tickets are kept in a safe place. 

ADA Rules on service animals: This event welcomes service animals as per ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event. 

Photo taking policy at this convention: We know that taking photos makes the convention even more fun. In the main theatre, photo taking is encouraged but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to Fire Marshall regulations, everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during photo ops.

Audio or video capture for personal use is allowed except in certain circumstances: Photography and audio or video capture are for personal use only - public dissemination and commercial use strictly prohibited. If there is a time where we cannot allow audio or video capturing of the Q&As, we will advise in advance. AUDIO/VIDEO CAPTURING IS NOT ALLOWED DURING AUTOGRAPHS, PHOTO OPS AND SOME MEET & GREETS. LIVE STREAMING IS NOT ALLOWED AT ANY TIME. 

Unsanctioned raffles and fundraisers are not allowed at Creation events.

Flashes from phone and cameras occur often during stage presentations:
 If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees, please keep flash photography to a minimum.

By attending Creation events, you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities. 

Please do not bring latex balloons of any sort to any of our events: We have had attendees with latex allergies and bursting balloons can be hazardous to people at short range. 

Medical emergencies:  If you have a medical emergency and you do not have a caretaker with you, hotel security or 911 will be called to assist you.  

Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Join our email list for updates. 

Customer support: ANY problem you have please write to us at: Customer service hours are Monday-Friday, 9:00am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.

Visit our FAQs page for complete rules, policies and other information.

Thanks to everyone for their continued support!